Dogfriendlyco Reviews 277

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 277 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the harnesses, which are described as well-made, durable, and effective for preventing pulling. Many appreciate the ease of use and comfort for their pets, along with the attractive designs and customization options. The customer service is frequently highlighted as outstanding, with people noting quick, helpful, and accommodating responses to inquiries and issues. However, some people were dissatisfied with aspects of the ordering and return process, citing issues with incorrect sizing, slow communication regarding returns, or products not fitting as expected. A few customers also mentioned that some products, like collars, might not be suitable for smaller dogs, or that certain components, such as name tags or D-rings, showed signs of wear or detachment sooner than anticipated.

What people talk about most

Product

Consumers generally express satisfaction with the product, particularly the harnesses and leashes. Many... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products, noting... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the easy ordering process and the... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and simple... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I originally purchased the incorrect size and customer service was quick to respond that they would correct the size prior to shipping but that they were out of stock on the size I needed. It took for... See more

Company replied

Rated 5 out of 5 stars

The dog friendly harness has made a huge difference for Gryffin, our 3 yr old Havenese. I use the front clip to walk him, he stills pulls at first, but settles into our walks more quickly. This harnes... See more

Rated 5 out of 5 stars

We absolutely love our Dog Friendly harnesses and matching leads , we have a few as we like to change colours to suit our mood. I love the fact that people know my dog’s name and can and do talk to... See more

Rated 5 out of 5 stars

We have purchased 8 dog friendly leads & harnesses plus beds within our family for our Pugs, Bulldog & a Rottweiler. They are truly the best as we have tried several other brands. I love supporting an... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

277 reviews

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Replied to 9% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Horrible Customer Service

Purchased the no-pull harness, D-ring and bungee cord leash. The XS harness was too small for my Yorkie so I requested an exchange for the size XXS. The company declined the exchange because the request was made 3 days after the return window. I have never seen a company refuse an exchange request (not even a refund!) with this little lag time beyond the return period. Dog Friendly clearly does not care about providing a good customer experience. The product is not good enough to warrant this kind of service. Avoid at all costs!

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery! The fit is exactly what we have been looking for. This will work for a very long time on our girl due to the adjustment strap. Looks great on her!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

They offer great quality and kindness.

They offer great quality and kindness.
Unfortunately for us and our dog their harness wasn't a match, because of the weird proportions our pup has. However, when I reached out to see if I could return it, they proposed instead to donate it at a shelter of my choice. I was so excited and happy to be given that possibility, and we donated it to the same shelter our pup comes from. The team at Dogfriendly are incredible, kind and helpful. I will buy some of their products in the future, maybe a leash or some other thing, because the experience I had with them was absolutely positive!

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

No pulling just Walking

This has been the best experience for us, we finally have something our large staffy does not pull or break, she just walks and sniffs, Yes we have a sniffer ! She is so much easier to walk and having her name "bonnie" on it is just great.

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great product, great service

We purchased a no-pull harness with name tag for our female Frenchie. It was such a great product we decided to get a second harness for our male Frenchie. Strangely it didn't fit him as well. But DogFriendly were happy to provide lots of advice and guidance, and even refund the harness if we couldn't get it to work for him. The staff were super helpful. The dogs look great, they don't pull and people love using our dogs names. I wouldn't hesitate to recommend DogFriendly's awesome products, because they are not just great products. They are also backed by excellent customer service.

April 7, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

This company is a scam. Paid for express shipping and haven’t received a processing email yet and we’re in week 2! Will have to call my bank to return my money.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service and Style

We absolutely love our Dog Friendly harnesses and matching leads , we have a few as we like to change colours to suit our mood. I love the fact that people know my dog’s name and can and do talk to him without having to talk to me first.
Initially I had some issues with my name tags but the dog friendly team were extremely helpful and prompt in replacing them ,no problem .
I recommend these harnesses to everyone we meet, I believe every dog should have at least one set

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great products and serviceDog Friendly co

Dog Friendly co. not only has amazing products but excellent customer service. I have purchased two of the premium memory foam dog beds and my 95 pound rescue Briard loves it. He has bad hips and needs a good bed. I am purchasing beds for my other dogs. The boucle cover is the best . It looks great and washes beautifully. I also have the harness and bungee leash. I highly recommend those as well. Over all their products are excellent quality at a reasonable price.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Our golden retriver looks smart in his…

Our golden retriver looks smart in his collar and harness. The most important though is how secure and comfortable he is when travelling. We got the whole set- collar, harness, dog lead and poop packs. As Bear was only a puppy we bought the next size harness too. Fabulous product.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Happy recipient !

All the products that i ordered arrived in a timely fashion, were excellent quality and are functioning fantastically.
I have an American staffy who is extremely strong dog and pulls like a freight train and the products show no sign of failing and i would not hesitate to recommend this companies products to anyone with a dog.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Quality & Service. Highly recommend

We have purchased 8 dog friendly leads & harnesses plus beds within our family for our Pugs, Bulldog & a Rottweiler. They are truly the best as we have tried several other brands. I love supporting an Australian business, the customer service is outstanding & the quality is excellent, worth every cent. I highly recommend Dog friendly co.

January 13, 2025
Unprompted review

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