Dolci Lusso Reviews 223

TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were let down by their experience overall. Many customers reported significant delays in receiving their orders, with some waiting weeks or even months without their items arriving, and often without proper tracking information. When products did arrive, consumers frequently found the quality to be poor, describing items as cheap, made of synthetic materials, and not matching the advertised premium standard. A major concern for many was the inaccurate sizing, with items often being much smaller than expected or having irregular fits, and some even had size tags removed. The return policy was a significant source of frustration, as people found it difficult to return items, were often asked to pay high shipping fees for returns or exchanges, and sometimes received incorrect replacements. However, some people also felt that the clothing was stylish, and a few were very happy with the quality, size, and delivery of their orders.

What people talk about most

Product

Clients share negative opinions on product quality, with many reviewers reporting that items are made from... See more

Quality

Reviewers highlight negative aspects of quality, consistently expressing disappointment with the products... See more

Order

Users describe negative interactions with order, with many reporting that they never received their items,... See more

Delivery service

Consumers find delivery service to be negative, with many reporting extremely slow delivery times, some... See more

Return policy

Customers consistently express dissatisfaction with the return policy, describing it as a "joke" and nearly... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered two XXL polo tops before Christmas 2025 and I was not overly concerned that they did not arrive until 13 January 2026. However they were not XXL but medium size and fitted my medium size fri... See more

Company replied

Rated 1 out of 5 stars

If I can give less then one start I will, Avoid this company at all costs. The “premium” clothing they advertise is cheap, poor-quality rubbish. When I asked for a refund, they told me to return every... See more

Rated 1 out of 5 stars

Ordered some shirts after seeing a facebook post and mistakenly didn't read the reviews first. Never received the shirts and the tracking number they provided showed the item going to a completely di... See more

Company replied


Company details

  1. Men's Clothing Store

Written by the company

Our collection is more than just clothes. It's a lifestyle. Every piece at Dolci Lusso is meticulously crafted for the discerning individual who seeks elegance in simplicity and luxury in every detail. Join us on this journey of style and substance. Discover fashion that doesn’t just fit you but fits into a brighter, greener future. Welcome to the Dolci Lusso family.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 38% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

I have been waiting for my order and…

I have been waiting for my order and after one month I still do t have my order. If I would have known it was coming from China. I would not have ordered this. It’s ridiculous. Never again. Don’t order!!!!!!!!!

July 9, 2025
Unprompted review
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Reply from Dolci Lusso

We’re really sorry your order is taking this long. We understand how frustrating that is. Please email us so we can check the status and help resolve this for you.

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Rated 1 out of 5 stars

Ordered five weeks ago and never…

Ordered five weeks ago and never received… would never do business with this company! Awful

July 6, 2025
Unprompted review
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Reply from Dolci Lusso

We’re sorry to hear about your experience. Please reach out to our team so we can look into your order and help resolve this for you.

Rated 1 out of 5 stars

I was really excited then I waited and…

I was really excited then I waited and 2 weeks went by then I got less excited and another week went by then just frustrated. It took just over 3 weeks to arrive. I want to buy more but not sure if it’s worth the wait. I paid a lot for the shirts I would expect it to arrive earlier if they gave discount I would understand longer shipping time.

July 4, 2025
Unprompted review
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Reply from Dolci Lusso

Thank you for your honest feedback. We’re glad the items arrived, but we completely understand your frustration with the wait. We’ll pass this along to our team to help improve the experience going forward.

Rated 1 out of 5 stars

I have not received my order

June 19, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

We’re sorry to hear you haven’t received your order yet. We understand how frustrating this can be. Please email us with your order details and we’ll look into it right away.

Rated 2 out of 5 stars

I’m now at 3 weeks and nothing…

I’m now at 3 weeks and nothing received. They better be worth it.

July 2, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

Thanks for your patience. We know the wait can be frustrating. If you haven’t already, please reach out to our support team with your order number so we can check the status and make sure everything’s on track for you.

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Rated 1 out of 5 stars

Poor quality

Took a while to arrive, when it came it was just poor quality cheap material, with a weird fit, skin tight in places and loose/baggy in others. Website looks great, reality is awful

June 24, 2025
Unprompted review
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Reply from Dolci Lusso

We’re sorry to hear the product didn’t meet your expectations. That’s definitely not the experience we want for you. Please reach out to our support team so we can look into this further and help make it right.

Rated 1 out of 5 stars

Ordered over 3 weeks ago

Ordered over 3 weeks ago. Still didn’t arrive, looks great online and I really wanted to like them given the aesthetic but clearly they’re just some brand that paid money for marketing and is likely just drop shipping some Chinese made t shirt that looks expensive but isn’t. If I’m not blown away by the quality of the product and it’s worth the wait, and arrives as marketed then the review will remain. If it’s still up, that means the product simply isn’t good, if it is and worth the wait, then I’ll remove this. Good luck to those who ordered and still haven’t received the product. Assuming that’s why you’re here 😂

Also.. I paid for the express shipping.

June 30, 2025
Unprompted review
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Reply from Dolci Lusso

Thanks for sharing your experience. We understand how frustrating this delay must be, especially after paying for express shipping. Please contact our support team so we can check your order status and assist you directly.

Rated 5 out of 5 stars

Great top

Great top
Absolutely amazing fit. It is very stylish.

Will definitely recommend it

June 29, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

Thanks for the kind words! We’re glad you loved the fit and style.

Rated 5 out of 5 stars

Fantastic for the quality

Fantastic for the quality, size and delivery ! Very happy at each order

June 19, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

We’re so glad to hear that! Thanks for your continued support and for sharing your experience with us.

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Rated 1 out of 5 stars

Ordered a few months back now

Ordered a few months back now, emailed asking for a tracking number they flat out lied to me and said there's shipping and handling delays etc. Told me I'd get a tracking number once it's been handed over at the airport??? Emailed multiple times and they just gaslit me saying it's on its way it'll be there soon. it's been 2 months no product, no tracking number and no update. Requested my bank to charge back then they had the cheek to tell me "when" the product comes I'll be sent an invoice for the item. Awful awful awful company. Pretty certain it's a scam at this point.

May 6, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

Thanks for your feedback. We’re looking into this and will reach out directly to resolve the issue. If you haven’t heard from us yet, please contact our support team so we can assist you further.

Rated 1 out of 5 stars

Don't waste your money

Don't waste your money! looks Italian brand but cheap Chinese clothing. $ weeks shipping and still have not received it.

June 16, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

Thanks for sharing your experience. If your order still hasn’t arrived, please reach out to our support team so we can look into it and help sort things out for you.

Rated 1 out of 5 stars

No star don’t deliver take 2 to 3 days after you order I my order take almost at month and Lwas need coat for my grankid prom I have to order for Macys recommend this company I…

No starI don’t recommend this company I very desapointed very irresponsible they told you deliver take 2 to 3 days after you order I my order take almost at month and
Lwas need coat for my grankid prom I have to order for Macys
I cancel payment and my credit card now I want to returned don’t let do it I ask for code to return not respond never never used this company

May 3, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

We’re truly sorry for the delay and the experience you’ve had. We understand how important this was for your grandchild’s event. Please email us again so we can check your order and assist you further. Also, make sure to check your spam folder in case our previous replies were missing.

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Rated 1 out of 5 stars

Ordered 2 necklaces both of them broke…

Ordered 2 necklaces both of them broke within a month of purchasing. SCAM SCAM SCAM!!! DO NOT BUY ANY OF THEIR STUFF ITS ALL POOR QUALITY AND THERE IS NO REFUNDS! GO SOMEWHERE ELSE THESE PEOPLE ARE CROOKS AND DONT DESERVE YOUR BUSINESS!!!!!!!

May 1, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

We’re really sorry to hear this. That’s not the experience we want anyone to have. Please email us so we can take a look at your order and see how we can help resolve the issue.

Rated 1 out of 5 stars

Shipping takes forever

Shipping takes forever. Still haven’t received my product.

May 13, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

Hi, we’re really sorry you’re still waiting. We know the delay is frustrating, and we’d love to check on your order. Please contact us so we can help 📦

Rated 5 out of 5 stars

Loved my necklace very good quality and…

Loved my necklace very good quality and well made. Delivery took a while but worth the wait

May 9, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

Thank you so much! We’re glad you loved the necklace—it means a lot to hear that 💖 Sorry again for the wait, but we’re happy it was worth it in the end!

Rated 1 out of 5 stars

Everything wrong with falling for ads on social media

Saw the advert on social media, looked good. Ordered a couple of the long sleeve tops.

Quality was terrible, itchy polyester material. The clothing tags themselves had been cut off so couldn't actually the material (or washing instructions for that matter). No branding on them whatsoever. Just cheap clothing items.

Contacted support. Laughable.

See the 1 star reviews about from US customers being told they need to send their items back to Italy and it'll be too expensive etc etc. As a UK customer, they told me I'd have to send it back to the US and postage would be too expensive haha. Can't make it up.

Wish I'd checked the reviews before falling for this scam of a company.

May 11, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

Hi, we’re really sorry to hear this. That’s definitely not the experience we want anyone to have. If you’re open to it, please contact us again so we can take another look and try to help make things right 💬

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Rated 5 out of 5 stars

Items received and am very happy with…

Items received and am very happy with the items that I ordered. Material of the shirts are great and fit great!

May 7, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

Thanks so much for the kind words! We’re thrilled to hear you’re happy with the fit and quality 🙌

Rated 1 out of 5 stars

Shirts are fine

Shirts are fine - fair value - - Im a repeat buyer - - The PULL OVER is crap - poor job in your purchasing depart - cost you a cleint - - I dont have time for do-overs....

May 2, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

Thanks for your honest feedback—we really appreciate your continued support. We’re sorry the pullover didn’t meet expectations. Please email us so we can look into this and assist you further 💬

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