I’m now at 3 weeks and nothing received. They better be worth it.
Company replied
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Our collection is more than just clothes. It's a lifestyle. Every piece at Dolci Lusso is meticulously crafted for the discerning individual who seeks elegance in simplicity and luxury in every detail. Join us on this journey of style and substance. Discover fashion that doesn’t just fit you but fits into a brighter, greener future. Welcome to the Dolci Lusso family.
Canada
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Replied to 38% of negative reviews
Typically replies within 2 weeks
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Don’t be fooled by the fake good feel back that has been left with this company.
By far the worst quality clothing Iv ever seen, and was sent back having to cover both ends of the postage..! AVOID!!!

Reply from Dolci Lusso
I love these polos! They fit great and you can dress them up or down. I liked them so much I ordered every color!

Reply from Dolci Lusso
I ordered an item it was marked delivered but i never got it contacted there support got one reply then never hear from ther again

Reply from Dolci Lusso
Waste of money !! The material is very cheap looking and feeling . Ordered shirts and pants both xl and fit like a small!! Very disappointed!!

Reply from Dolci Lusso
Completely useless stuff and you will never get your refund back. I spent £140 and I can say all Tshirts worth not more than £20 from any cheap open street market. Don’t buy or regret

Reply from Dolci Lusso
Listen, if you are expecting an Armani when you order these clothes, that’s your fault. For the price I’m impressed. One trip to Vegas and I looked great.

Reply from Dolci Lusso
If I could give zero stars I would. Waited nearly 3 weeks to even get my order. When it arrived, I quickly regretted ever buying these shirts. Material is incredibly cheap, shirts are practically see through. You would probably get higher quality shirts ordering from SHEIN, which is not saying much. I ordered men’s XL and it’s as if they sent me something to fit a small child. If you’re considering buying something from here, do your self a favor and do NOT. This was an absolute rip off.

Reply from Dolci Lusso
Ordered shirts but the size was a little big so I asked to return they automatically sent me the next size down. Great customer service

Reply from Dolci Lusso
I made several purchases from this company. Once and now twice their orders were wrong. They said that would have to pay a ridiculous amount of money to mail the product back for a return or exchange. And when I accepted the offer, they made me pay the absorbent shipping costs both times. So essentially I bought a roughly $50 shirt and had to pay 65 dollars to get a replacement! They are exceptionally polite, but our highly manipulative and will definitely string you along to take more of your money. I won't be doing business ever again and will block them after I hopefully get this next 30 dollars sure that I paid 55 dollars for...

Reply from Dolci Lusso
Poor quality. Nothing like the millions of ads on social media. I reached out to them and their response was automated. Didn’t care to make it right.

Reply from Dolci Lusso
All the positive reviews on here are fake. All one sentence, maybe two with the second sentence not having any punctuation or period at the end. Pattern is easy to spot. Not sure why trustpilot doesn’t see it. Product is not what they represent. Colors are not the same and quality is very cheap. This place is a scam. They ship from China and want you to return items to Italy. Low quality and very poor customer service.

Reply from Dolci Lusso
DONT BUY FROM THIS SELLER.
VERY VERY BAD COMMUNICATION AND THEY SHIP THE WRONG SIZE AND AFTER RECEIVING ITEMS, THEY DONT REFUND.
SCAM SCAM SCAM SCAM SCAM

Reply from Dolci Lusso
Only 1 of my items arrived. the other says delivered and it has not

Reply from Dolci Lusso
Do NOT buy from this company.
1. Very poor quality and fit.
2. Poorly stated return policy.
The day I received my order I contacted this company to express my disappointment and initiate an immediate return. When I received a response I was told that I would have to return the clothing I bought, 300$ worth, to Italy! They acknowledged how extremely expensive that would be. I said that I was happy to eat the cost and return to a US destination, but that I was not going to pay the outrageous cost to ship to Italy. They offered no logical solution. I went to my credit card company and they responded to them that they are a start up company and won't refund me. I am extremely upset and my only course now is to help all of you know to NOT buy a thing from this company until they figure out good customer service and a better return policy, starting with my case.

Reply from Dolci Lusso
The return policy is outrageous since it will cost double the original price if you want to return the shirts. The Original Delivery time was a lot more than 2 weeks. The size is off, and the inside of the shirt is coming off after the first wash.
Money wasted. Lesson learned.

Reply from Dolci Lusso
Total scam!!! Cheap plastic bag feeling shirts. Just horrendous. Be ware it's a China scam!!!!

Reply from Dolci Lusso
DON’T BUY
Bought on 31.03.2025 arrived on 09.04.2025. Didn’t say it came from china, adversised as italian made. Said breathable and durable fibres… came with 100% polyester. Lowest polyester (65%) in trousers. Felt like a cheap plastic bag. Quality wasn’t good either, had lots of loose threads and worn out places without trying it on (??).
Ordered 4 trousers, 4 Polos, 12 sweaters, and 1 trenchcoat. All of them were unbelievably bad in terms of quality and different from the advertised products.
Overall 0/10. It’s a shame i can’t give 0Stars
They use a shipping carrier that can't get into apartment mailboxes. There are instructions to go to the mailroom to drop off packages, but they chose to leave my package in the lobby and it was stolen before I got home. When I contacted the company, they wanted me to pay $15.99 to have it shipped again... chile...
Might as well be a scam. Terrible shirt. You can’t send back because of the shipping cost to Italy.

Reply from Dolci Lusso
Terrible quality. Over priced. And terrible customer service. Does not accept returns, nor willing to help in anyway. TEMU quality.

Reply from Dolci Lusso
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