Dolci Lusso Reviews 223

TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were let down by their experience overall. Many customers reported significant delays in receiving their orders, with some waiting weeks or even months without their items arriving, and often without proper tracking information. When products did arrive, consumers frequently found the quality to be poor, describing items as cheap, made of synthetic materials, and not matching the advertised premium standard. A major concern for many was the inaccurate sizing, with items often being much smaller than expected or having irregular fits, and some even had size tags removed. The return policy was a significant source of frustration, as people found it difficult to return items, were often asked to pay high shipping fees for returns or exchanges, and sometimes received incorrect replacements. However, some people also felt that the clothing was stylish, and a few were very happy with the quality, size, and delivery of their orders.

What people talk about most

Product

Clients share negative opinions on product quality, with many reviewers reporting that items are made from... See more

Quality

Reviewers highlight negative aspects of quality, consistently expressing disappointment with the products... See more

Order

Users describe negative interactions with order, with many reporting that they never received their items,... See more

Delivery service

Consumers find delivery service to be negative, with many reporting extremely slow delivery times, some... See more

Return policy

Customers consistently express dissatisfaction with the return policy, describing it as a "joke" and nearly... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered two XXL polo tops before Christmas 2025 and I was not overly concerned that they did not arrive until 13 January 2026. However they were not XXL but medium size and fitted my medium size fri... See more

Company replied

Rated 1 out of 5 stars

If I can give less then one start I will, Avoid this company at all costs. The “premium” clothing they advertise is cheap, poor-quality rubbish. When I asked for a refund, they told me to return every... See more

Rated 1 out of 5 stars

Ordered some shirts after seeing a facebook post and mistakenly didn't read the reviews first. Never received the shirts and the tracking number they provided showed the item going to a completely di... See more

Company replied


Company details

  1. Men's Clothing Store

Written by the company

Our collection is more than just clothes. It's a lifestyle. Every piece at Dolci Lusso is meticulously crafted for the discerning individual who seeks elegance in simplicity and luxury in every detail. Join us on this journey of style and substance. Discover fashion that doesn’t just fit you but fits into a brighter, greener future. Welcome to the Dolci Lusso family.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 38% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Don’t be fooled

Don’t be fooled by the fake good feel back that has been left with this company.
By far the worst quality clothing Iv ever seen, and was sent back having to cover both ends of the postage..! AVOID!!!

May 4, 2025
Unprompted review
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Reply from Dolci Lusso

We’re really sorry to hear about your experience. That’s definitely not the impression we want to leave. Please email us so we can review what happened and see how we can make things right 💬

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Rated 5 out of 5 stars

I love these polos

I love these polos! They fit great and you can dress them up or down. I liked them so much I ordered every color!

April 20, 2025
Unprompted review
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Reply from Dolci Lusso

That’s amazing to hear—thank you! We love that you’re enjoying the polos so much 🙌 Your style sounds on point!

Rated 1 out of 5 stars

I ordered an item it was marked…

I ordered an item it was marked delivered but i never got it contacted there support got one reply then never hear from ther again

April 25, 2025
Unprompted review
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Reply from Dolci Lusso

We’re really sorry to hear this—that’s not the kind of experience we want anyone to have. Please email us so we can look into your order and help resolve this 📩

Rated 1 out of 5 stars

Waste of money !

Waste of money !! The material is very cheap looking and feeling . Ordered shirts and pants both xl and fit like a small!! Very disappointed!!

April 28, 2025
Unprompted review
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Reply from Dolci Lusso

We’re really sorry to hear that the fit and quality didn’t meet your expectations. Please email us so we can look into this and help however we can 💬

Rated 1 out of 5 stars

Completely useless stuff and you will…

Completely useless stuff and you will never get your refund back. I spent £140 and I can say all Tshirts worth not more than £20 from any cheap open street market. Don’t buy or regret

April 30, 2025
Unprompted review
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Reply from Dolci Lusso

We’re truly sorry you feel this way. That’s not the experience we want for any of our customers. Please email us so we can review your case and do our best to assist 💬

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Rated 4 out of 5 stars

Good buy

Listen, if you are expecting an Armani when you order these clothes, that’s your fault. For the price I’m impressed. One trip to Vegas and I looked great.

April 25, 2025
Unprompted review
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Reply from Dolci Lusso

Appreciate the honest take! 😄 We’re glad you looked great in Vegas—thanks for the support and for keeping it real!

Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. Waited nearly 3 weeks to even get my order. When it arrived, I quickly regretted ever buying these shirts. Material is incredibly cheap, shirts are practically see through. You would probably get higher quality shirts ordering from SHEIN, which is not saying much. I ordered men’s XL and it’s as if they sent me something to fit a small child. If you’re considering buying something from here, do your self a favor and do NOT. This was an absolute rip off.

April 27, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

We’re really sorry to hear about your experience—that’s definitely not what we want for our customers. Please email us so we can look into this and see how we can make it right 💬

Rated 5 out of 5 stars

Ordered shirts but the size was a…

Ordered shirts but the size was a little big so I asked to return they automatically sent me the next size down. Great customer service

April 21, 2025
Unprompted review
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Reply from Dolci Lusso

Thanks so much for the kind words! We’re glad we could get the right fit to you—appreciate you giving us a chance to make it right 😊

Rated 2 out of 5 stars

Don't ever try to return anything!

I made several purchases from this company. Once and now twice their orders were wrong. They said that would have to pay a ridiculous amount of money to mail the product back for a return or exchange. And when I accepted the offer, they made me pay the absorbent shipping costs both times. So essentially I bought a roughly $50 shirt and had to pay 65 dollars to get a replacement! They are exceptionally polite, but our highly manipulative and will definitely string you along to take more of your money. I won't be doing business ever again and will block them after I hopefully get this next 30 dollars sure that I paid 55 dollars for...

April 26, 2025
Unprompted review
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Reply from Dolci Lusso

We’re really sorry to hear about your experience. That’s not how we want anyone to feel after shopping with us. Please email us so we can take a closer look and do our best to make things right 💬

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Rated 1 out of 5 stars

Poor quality

Poor quality. Nothing like the millions of ads on social media. I reached out to them and their response was automated. Didn’t care to make it right.

April 22, 2025
Unprompted review
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Reply from Dolci Lusso

We’re really sorry to hear this—definitely not the experience we want for you. We’ll be reaching out to you directly to help make things right 💬

Rated 1 out of 5 stars

Product is not what they represent

All the positive reviews on here are fake. All one sentence, maybe two with the second sentence not having any punctuation or period at the end. Pattern is easy to spot. Not sure why trustpilot doesn’t see it. Product is not what they represent. Colors are not the same and quality is very cheap. This place is a scam. They ship from China and want you to return items to Italy. Low quality and very poor customer service.

April 21, 2025
Unprompted review
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Reply from Dolci Lusso

We’re really sorry you feel this way—your concerns are important to us. Please reach out so we can address this and help make things right 🕊️

Rated 1 out of 5 stars

DONT BUY FROM THIS SELLER

DONT BUY FROM THIS SELLER.

VERY VERY BAD COMMUNICATION AND THEY SHIP THE WRONG SIZE AND AFTER RECEIVING ITEMS, THEY DONT REFUND.
SCAM SCAM SCAM SCAM SCAM

March 15, 2025
Unprompted review
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Reply from Dolci Lusso

We’re really sorry to hear about your experience—that’s definitely not how we want anyone to feel. We’ll be reaching out to you directly to help resolve this 🙏

Rated 2 out of 5 stars

Only 1 of my items arrived

Only 1 of my items arrived. the other says delivered and it has not

April 16, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

We’re really sorry about that—we’ll be reaching out to you directly to sort this out and make sure everything’s taken care of 📦

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Rated 1 out of 5 stars

Do NOT buy from this company

Do NOT buy from this company.
1. Very poor quality and fit.
2. Poorly stated return policy.
The day I received my order I contacted this company to express my disappointment and initiate an immediate return. When I received a response I was told that I would have to return the clothing I bought, 300$ worth, to Italy! They acknowledged how extremely expensive that would be. I said that I was happy to eat the cost and return to a US destination, but that I was not going to pay the outrageous cost to ship to Italy. They offered no logical solution. I went to my credit card company and they responded to them that they are a start up company and won't refund me. I am extremely upset and my only course now is to help all of you know to NOT buy a thing from this company until they figure out good customer service and a better return policy, starting with my case.

April 15, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

We’re really sorry to hear about your experience—it’s clear this has been frustrating. Please reach out to us so we can look into your case and do our best to help 🙏

Rated 1 out of 5 stars

The return policy is outrageous since…

The return policy is outrageous since it will cost double the original price if you want to return the shirts. The Original Delivery time was a lot more than 2 weeks. The size is off, and the inside of the shirt is coming off after the first wash.

Money wasted. Lesson learned.

April 1, 2025
Unprompted review
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Reply from Dolci Lusso

We’re sorry to hear this—we never want our customers to feel this way. Please reach out to us so we can take a closer look and try to help resolve the issue 🙁

Rated 1 out of 5 stars

Total scam!!

Total scam!!! Cheap plastic bag feeling shirts. Just horrendous. Be ware it's a China scam!!!!

April 1, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

We’re really sorry to hear you feel this way. Please reach out to us so we can better understand what happened and work toward a solution 🙏

Rated 1 out of 5 stars

Scam. Plastic fantastic with a nice name and false advertisement

DON’T BUY

Bought on 31.03.2025 arrived on 09.04.2025. Didn’t say it came from china, adversised as italian made. Said breathable and durable fibres… came with 100% polyester. Lowest polyester (65%) in trousers. Felt like a cheap plastic bag. Quality wasn’t good either, had lots of loose threads and worn out places without trying it on (??).

Ordered 4 trousers, 4 Polos, 12 sweaters, and 1 trenchcoat. All of them were unbelievably bad in terms of quality and different from the advertised products.

Overall 0/10. It’s a shame i can’t give 0Stars

April 9, 2025
Unprompted review
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Rated 1 out of 5 stars

Shipping Logistics Not Worth It

They use a shipping carrier that can't get into apartment mailboxes. There are instructions to go to the mailroom to drop off packages, but they chose to leave my package in the lobby and it was stolen before I got home. When I contacted the company, they wanted me to pay $15.99 to have it shipped again... chile...

April 7, 2025
Unprompted review
Rated 1 out of 5 stars

Might as well be a scam

Might as well be a scam. Terrible shirt. You can’t send back because of the shipping cost to Italy.

April 5, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

We’re really sorry to hear you’re not happy with your purchase. If there’s anything we can do to help, please reach out and we’ll sort it out. 🙏

Rated 1 out of 5 stars

Terrible quality

Terrible quality. Over priced. And terrible customer service. Does not accept returns, nor willing to help in anyway. TEMU quality.

March 25, 2025
Unprompted review
Dolci Lusso logo

Reply from Dolci Lusso

We’re really sorry to hear about your experience. We do accept returns within 14 days, and we want to make things right. Please reach out to us, and we’ll be happy to assist you. Your feedback is important, and we’re committed to improving! 🙏

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