Dolci Lusso Reviews 223

TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were let down by their experience overall. Many customers reported significant delays in receiving their orders, with some waiting weeks or even months without their items arriving, and often without proper tracking information. When products did arrive, consumers frequently found the quality to be poor, describing items as cheap, made of synthetic materials, and not matching the advertised premium standard. A major concern for many was the inaccurate sizing, with items often being much smaller than expected or having irregular fits, and some even had size tags removed. The return policy was a significant source of frustration, as people found it difficult to return items, were often asked to pay high shipping fees for returns or exchanges, and sometimes received incorrect replacements. However, some people also felt that the clothing was stylish, and a few were very happy with the quality, size, and delivery of their orders.

What people talk about most

Product

Clients share negative opinions on product quality, with many reviewers reporting that items are made from... See more

Quality

Reviewers highlight negative aspects of quality, consistently expressing disappointment with the products... See more

Order

Users describe negative interactions with order, with many reporting that they never received their items,... See more

Delivery service

Consumers find delivery service to be negative, with many reporting extremely slow delivery times, some... See more

Return policy

Customers consistently express dissatisfaction with the return policy, describing it as a "joke" and nearly... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered two XXL polo tops before Christmas 2025 and I was not overly concerned that they did not arrive until 13 January 2026. However they were not XXL but medium size and fitted my medium size fri... See more

Company replied

Rated 1 out of 5 stars

If I can give less then one start I will, Avoid this company at all costs. The “premium” clothing they advertise is cheap, poor-quality rubbish. When I asked for a refund, they told me to return every... See more

Rated 1 out of 5 stars

Ordered some shirts after seeing a facebook post and mistakenly didn't read the reviews first. Never received the shirts and the tracking number they provided showed the item going to a completely di... See more

Company replied


Company details

  1. Men's Clothing Store

Written by the company

Our collection is more than just clothes. It's a lifestyle. Every piece at Dolci Lusso is meticulously crafted for the discerning individual who seeks elegance in simplicity and luxury in every detail. Join us on this journey of style and substance. Discover fashion that doesn’t just fit you but fits into a brighter, greener future. Welcome to the Dolci Lusso family.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 38% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

They take forever to confirm your order…

They take forever to confirm your order and take even longer to ship, needed these pants for two events I already didn’t wear them to one and I don’t think I’ll even wear them to the other event I have coming up 🙄 already been 4 weeks, at this point just send them I just won’t recommend them or shop with them ever again! Save your money and go somewhere else I promise you you’re not missing out on any of these products

March 12, 2024
Unprompted review
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Rated 1 out of 5 stars

More Expensive Shein

This company is a glorified Shein, even worse. I’d rate 0 stars if I could. The clothes are terrible cheap quality and they stink of chemicals. Not worth the price. at. all. Bought a size smaller than I usually wear and it still didn’t fit. Doesn’t look the picture or the way it appeared on the model. They have a bogus 14 day return policy and their customer service support is absolutely awful. Save your money and shop on Shein, you’ll get the same product, I promise.

March 8, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY AT ALL COSTS!!!

AVOID THIS COMPANY AT ALL COSTS!!!
They’re a total rip off!
They take your money - don’t answer messages, and only when I threatened (and filed) a chargeback with my credit card company did they refund me (so they say)! I won’t believe it till I see it.
Please, please please take heed - AVOID USING THIS COMPANY!!!!

February 24, 2024
Unprompted review
Rated 1 out of 5 stars

Awful company. Please avoid!!

Awful company. Quality not great and shipping took a while to arrive. I wanted to send back one of the items and they ignore your emails so that they won’t be processed.
Wish I had read the reviews on here before they placing an order.

Will never order from here again.

February 24, 2024
Unprompted review
Rated 1 out of 5 stars

Purchased 2 polos and a pair of pants

Purchased 2 polos and a pair of pants. The pair of pants was completely different from the advertisement; where as the advertisement shows well fitted pants of what appears to be nice fabric, the pants that arrived appeared like a $5 piece of junk that I couldn't wear if someone paid me handsomely. The polos are made of some kind of "cooling" material that looks fine but does not hold up to cold-water wash and regular detergent. I would highly suggest you don't waste your money on this company's products. I asked for a refund for the above reasons and was told I need to ship the items back on my own dime so that I can get what little refund would be left after I paid the shipping. I'm filing a Better Business Bureau fraud alert on this company and notifying my credit card.

January 11, 2024
Unprompted review
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Rated 1 out of 5 stars

Total scam

Total scam
Trouser £49.50
Too small colour not as on web site
Appalling quality
They have no UK return address
Contacted said I have to pay tracked postage to US
They offered a £12.50 refund eventually had to settle for £24.50
DO NOT BUY from this company
They should not be allowed to accept any Visa or Mastercards if they do not offer full refunds
Lesson learnt

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

DONT TOUCH THIS COMPANY!!

DONT TOUCH THIS COMPANY!!!
Total scam!!! I suspected this company so I emailed them 24hours after I placed the order and they said it was too late they’d been dispatched.

Trousers arrived wrong size and the quality fabric and shape atrocious! I’ve contacted them from the U.K. they purposely don’t reply then they say that you’ve complained outside of the 14day returns period. In any case if I send them back from the U.K. it will cost more than the trousers are worth!
I ave got American Express on the case.

January 10, 2024
Unprompted review
Rated 1 out of 5 stars

Sham company that WILL steal your money

This is a sham company that uses fake images in their adverts. Ordered their trousers which appear as luxurious, stretchy and slim fitted in the images. But what arrived was a loose, baggy crinkled pair made out of a material similar to a hessian bag. The shape and cut was dreadful and I wouldn’t accept for anyone. They refuse so to refund and claim I must just be a strange shape as the trousers are perfect. Complete scam.

January 10, 2024
Unprompted review
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Rated 1 out of 5 stars

I’ve NEVER written an online review…

I’ve NEVER written an online review before and I really thought I mistakenly ordered the wrong item as it’s nothing like advertised. I’ve reported them to the Federal Trade Commission who is looking into this. The color, material, and quality are NOTHING like advertised. The material is cheap, rough and baggy. The belt loop came off upon putting a belt on. Total FRAUD and CATFISHING! DO NOT BUY from this company!!!

January 14, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered 2 pants because the color and…

I ordered 2 pants because the color and models wearing them made them look very nice. Come to find it’s a complete scam.

They sent colors that didn’t match my order and baggy. This is the equivalent of clothing Cat Fishing…they’re taking images of clothes and then sending you bootleg crap…DO NOT BUY

January 19, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT buy from this website. TOTAL SCAM

DO NOT buy from this website. I ordered 2 pair of versato trousers and they were completely trash. The fabric were non stretchy, super cheap khakis like. It was so bad that I wouldn’t want to donate it to anyone.
And the kicker was, I ordered both size small (waist size 30 to 32). I took a measuring tape and measured the two pants that I received and the waist line were 35inches. Also, they will only REFUND you 25% of your total purchase if you request a refund
All the reviews on their website are FAKE.
We all need to report them to the Better Business Bureau so that no more victims will fall for their scam.

January 14, 2024
Unprompted review
Rated 1 out of 5 stars

Total scam dont buy

Total scam, i ordered 3 trouser expecting to received the same quality from picture and writen in the description but the item is totally different style from the website which is being advertise and total cheap quality. All review in the website is a total lie.

January 15, 2024
Unprompted review
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Rated 1 out of 5 stars

TOTAL SCAM

The trousers were nothing like the advertised product. Too short and totally different design. Beware

January 15, 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy clothing from this company

Do not buy clothing from this company. They sell cheap clothing from China which are sold at premium prices. The trousers ordered are not correct sizing and they look nothing like the advert. Waste of money.

January 12, 2024
Unprompted review
Rated 1 out of 5 stars

Don’t buy from these scam artists

Don’t buy from these scam artists, send products that don’t match the description and quality- really horrendous quality I wouldn’t use as a rag.

Send you horrible clothes, complain and they offer you a refund of 25% so you have still paid crazy amounts over the odds, could get them from Temu for £5

January 10, 2024
Unprompted review
Rated 1 out of 5 stars

Items do not match photos, and wrong size

I was sent three pairs of trousers by this company and they took some time to arrive, but to be fair this was because they were ordered at Christmas.

The trousers arrived and they sent me XL rather than L, so there is no way I can wear them as a L fit is a baggy comfort fit for me, let alone XL.

The most disappointing thing is that the quality of trousers and the style is nothing like that shown on their Instagram adverts and the website. Would not recommend - feels like this is a good way of selling very cheap clothes at an infflated price; what I have received looks very poor quality.

January 5, 2024
Unprompted review
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Rated 1 out of 5 stars

SCAM

SCAM
THIS COMPANY IS A SCAM. THEY HAVE TOOK MONEY KNOWINGLY YOU WILL NOT RECEIVE PRODUCTS. NO RESPONSE FROM MULTIPLE EMAILS

December 1, 2023
Unprompted review
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