Just received my luggage. File a Claim with Lufthansa and the getting connected to Dolfi wasn’t the easiest. I receive a quote for my broken bag that was lower than the price paid originally (note th... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I received quick responses in every email I sent and I am satisfied with the solution they provided. The only remark is the suitcase replacement, it's not exactly the same product as my damaged one, t... See more
Company replied
Luckily, the luggage was repaired. The first information we got, was that is impossible to repaire the luggage. Later we didn´t get any other information. The only message we received, was that a... See more
Company replied
Very quick service! Submitted claim was processed the same day. The option to order new luggage was immediately available and confirmed the same day as well. After shipping, I received the suitcase a... See more
Company replied
Company details
Written by the company
Dolfi1920 ist das weltweit führende Unternehmen für die Regulierung von Gepäckschäden, die während einer Flugreise entstehen. Rund 100 Airlines auf der ganzen Welt vertrauen unserem Service. Zusätzlich gehören Garantiereparaturen, After Sales Management und Privatreparaturen zu unserem Portfolio.
Contact info
Langer Kornweg 34C, 65451, Kelsterbach, Germany
- +49 30 30806777
- info.germany@dolfi1920.de
- dolfi1920.de
4.1
Great
5K reviews
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Very good service
February 12, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Replacement bag…
It was a bit tricky to enter everything and get the links to work, but it all went very quickly in the end. I’m really happy with my new replacement bag—it’s very similar to the one that was damaged.
March 24, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Our suitcase got smashed during a…
Our suitcase got smashed during a flight 10 days ago from Italy, today we received a brand new suitcase from dolfi1920 delivered to our home which is quite similar to the old one. Thanks for fast handling.
March 23, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Very prompt and easy going response
Very prompt and easy going response, clear meassages. Way to go!
March 20, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Quick and fair assessment.
March 23, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Never again Dolfi
Basically everything you can image went wrong in this case. I have never seen a company that acts in such an unprofessional way. Their customer service is really bad.
March 11, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to report your experience with our service to us. Your feedback is very important to us.
We are very sorry to hear that you were not satisfied with our service. We will work hard to make improvements so that all customers are completely satisfied.
We always try to take any upcoming departures into account. Unfortunately, it was not possible for us to repair your luggage and return it to you before your departure. We do apologize for the inconvenience.
Thank you
Best regards
Team Dolfi 1920
First there where hard to find the…
First there where hard to find the right way to reclame my damaged luggage
but then when I got help it worked very smoothly
Thank you!
March 12, 2026
Reply from Dolfi1920
Dear passenger,
we thank you for your review and are very happy about your positive feedback. Our team is always eager to provide you with a first-rate experience, and we appreciate your suggestions.
Every positive feedback pushes us to do everything in our power to satisfy our customers.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
I received my new luggage today
I received my new luggage today. It seems it is slightly smaller than the one that got damaged. Still, I like the color and the speed of the delivery.
March 20, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to report your experience with our service to us. Your feedback is very important to us.
We are very glad to hear that you are happy with the colour and speed of delivery but are very sorry to hear that you are not 100% satisfied with the size of the damaged luggage.
Please take into account that the airline prescribes a linear deduction of 10% per year. As we are only allowed to replace the damaged luggage within the residual value of the damaged luggage a low residual value can make this very difficult.
We, therefore, sent you a new luggage that exceeds the residual value of your damaged luggage out of goodwill.
Should you not want to keep it please contact us via email.
Thank you
Best regards
Team Dolfi 1920
Excellent service
Excellent and very fast service from Dolfi1920. The agent was very helpful and resolved the issue very quickly and efficiently. Thank you
March 20, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Very reliable process and approach…
Very reliable process and approach starting from information, pick up, tracking and back delivery after after short time repaired. Very gut!
March 19, 2026
Reply from Dolfi1920
Dear passenger,
we thank you for your review and are very happy about your positive feedback. Our team is always eager to provide you with a first-rate experience, and we appreciate your suggestions.
Every positive feedback pushes us to do everything in our power to satisfy our customers.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Perfect Work and fast delivery
Perfect Work and fast delivery, thank you very much and best regards, Sara
March 13, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
The parcel was not picked up on the…
The parcel was not picked up on the suggested day - I was waiting all day long. GLS came without notification the day later
March 13, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to report your experience with our service to us. Your feedback is very important to us.
We are very sorry to hear that the pick-up did not take place as scheduled. We sincerely apologise for the inconvenience.
Your luggage has been repaired and is on its way back to you.
Thank you
Best regards
Team Dolfi 1920
All went well
All went well, picked up from my door, delivered to my door. Original parts used for repair.
March 17, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Fast and serios service
March 16, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi 1920
Straight forward service
Straight forward service - regular updates - good quality of the repair.
March 10, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Super Service
Good communication (perhaps a little too much at times). It would be nice if all email correspondence were attached to the emails so that one could see the entire history and always know what it's about. Currently, it's a miserable search through the inbox. Otherwise, excellent repair (even more was repaired than stated) and incredibly fast.
March 12, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Top service and excellent repair job.
We experienced a mishap with our Rimowa suitcase on a flight on Lufthansa and a connection with Condor. On arrival in Cape Town we saw that one of the four wheels had broken off. We filled in the questionnaire at arrival and a few days later Dolphi was in contact where and when the suitcase could be picked up for repair.
When we were back home we agreed on a certain pickup date. Within 8 days the suitcase was returned in the state it was before our trip.
Advice always after arrival check and officially report mishaps. After that I hope it is Dolphi1920 that has to take care of damaged baggage. TOP SERVICE.
March 2, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
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