Just received my luggage. File a Claim with Lufthansa and the getting connected to Dolfi wasn’t the easiest. I receive a quote for my broken bag that was lower than the price paid originally (note th... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I received quick responses in every email I sent and I am satisfied with the solution they provided. The only remark is the suitcase replacement, it's not exactly the same product as my damaged one, t... See more
Company replied
Luckily, the luggage was repaired. The first information we got, was that is impossible to repaire the luggage. Later we didn´t get any other information. The only message we received, was that a... See more
Company replied
Very quick service! Submitted claim was processed the same day. The option to order new luggage was immediately available and confirmed the same day as well. After shipping, I received the suitcase a... See more
Company replied
Company details
Written by the company
Dolfi1920 ist das weltweit führende Unternehmen für die Regulierung von Gepäckschäden, die während einer Flugreise entstehen. Rund 100 Airlines auf der ganzen Welt vertrauen unserem Service. Zusätzlich gehören Garantiereparaturen, After Sales Management und Privatreparaturen zu unserem Portfolio.
Contact info
Langer Kornweg 34C, 65451, Kelsterbach, Germany
- +49 30 30806777
- info.germany@dolfi1920.de
- dolfi1920.de
4.1
Great
5K reviews
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Airportworkers seem to handle our lugage with less care every year
Fast, friendly and constructive
March 8, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Useless and not helpful at all
March 12, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to report your experience with our service to us. Your feedback is very important to us.
We are very sorry to hear that you are not satisfied with our service. We have reviewed your case and, unfortunately, do not understand the basis for your dissatisfaction. We would therefore ask you to let us know what you are referring to.
You can reply to the email we just sent you or contact us at: feedback@dolfi1920.de
Thank you
Best regards
Team Dolfi1920
After 3 months i'm still expecting…
After 3 months i'm still expecting refund for incidental expenses and necessity .
March 12, 2026
Reply from Dolfi1920
Dear passenger,
unfortunately, you have contacted the wrong company.
Please note that Dolfi1920 only handles damaged luggage. For any lost or damaged contents / delayed luggage /delayed flight, etc. please contact your airline directly.
Thank you
Best regards,
Team Dolfi1920
fast and customer oriented
Well implemented automation of the process from filling in details of the claim until resolution.
Swift reply to open points.
Fast and satisfying resolution.
March 4, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Quick response time and processing
Quick response time and processing! Super handling, over all really happy with the service provided. Thanks, Dolfi team! 👍
March 11, 2026
Reply from Dolfi1920
Dear passenger,
we thank you for your review and are very happy about your positive feedback. Our team is always eager to provide you with a first-rate experience, and we appreciate your suggestions.
Every positive feedback pushes us to do everything in our power to satisfy our customers.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Very good Information, fast handling and new luggage within one week
Thank you for the fast and very satisfying handling of my damaged luggage. Thank you for sending me a new luggage within one week! I am very happy
March 10, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Fast and efficient service
Fast and efficient service. My luggage was repaired and returnet within less than a week!
March 3, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
I can not upload the pictures of my…
I can not upload the pictures of my damaged luggage
March 9, 2026
Unprompted review
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to report your experience with our service to us. Your feedback is very important to us.
The reference number you have given refers to a case from last year. In that case we received the pictures of your damaged luggage and already sent you a new luggage in March 2025.
We also have a more recent case from you in our system with a different case number. In that case we also received pictures of your damaged luggage and a new luggage was sent out yesterday.
If you have any further cases, please let us know. If there are problems uploading the pictures to our website, you can also email them to us. You can find all our contact information on our website: https://www.dolfi1920.de/faq/contact-list.html
You can also contact us at: feedback@dolfi1920.de
Thank you
Best regards
Team Dolfi1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Extremly fast
Extremly fast, efficient and nice service. I ALMOST wish my bag was broken more often... :-)
March 9, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Lag of Communication
The bag got picked up quickly, arrival confirmed a day later but after that no more communication took place except the request for a rating on trustpilot.
March 9, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to report your experience with our service to us. Your feedback is very important to us.
We are very sorry to hear that you were not satisfied with our service. Please let us know which information you were/are waiting for.
On 06.03.26 we sent you an email letting you know that your luggage is being repaired. On 09.03.26 we sent you an email letting you know that your luggage is on its way back to you.
According to the courier it was delivered on 11.03.2026. Please let us know whether you have received it.
Thank you
Best regards
Team Dolfi1920
Quick and courteous communication
Quick and courteous communication. Precise explanations. Suitcase repaired quickly and efficiently.
March 5, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
great service
great service, fast response to emails, completely sustainable ( they repaired my luggage well).
Thank you!
March 5, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
2 suitcases
At least the repaired the suitcase but with a different handle than the original was.
Another suitcase the offer was € 12,- discount. Not really an offer for an suitcase with the size "L"! Maybe the postage to Austria would be covert.
February 27, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to tell us about your experience with our service. Your feedback is very important to us.
We are very sorry that your luggage was damaged on your flight. We understand how upsetting and disappointing it can be when a piece of luggage is damaged. We would like to assure you that we take your situation seriously and are endeavouring to help you in the best possible way.
The parameters of the calculation are set by the airline. The linear depreciation rate is 1,5% per month. The maximum deduction is 90%. Dolfi1920 does not have any influence on these regulations.
At the same time, we must point out that the depreciation is implemented independently from the frequency of usage.
If you do not agree with the purchase price that has been ascertained, please send us the necessary documentation like a purchasing invoice or order confirmation. We will then review the residual value.
If no documentation of the purchasing price is available, the regular sales prices of the manufacturers are used for the value calculation.
Dolfi1920 is an independent luggage repair company and contractually bound by the regulations provided to us by the airline. Therefore, we can only handle the case within the residual value, calculated according to the regulations provided by the airline, of the damaged luggage.
Thank you
Best regards
Team Dolfi1920
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Very helpful and monitored the case…
Very helpful and monitored the case very closely, unlike the airline (LOT) which their performance was very deficient.
Thank you Dolfi for your support and commitment in resolving the incident I had with LOT (very poor customer service in comparison to Dolfi, sorry to say).
My case: 01486840
Thank you !
March 5, 2026
Unprompted review
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
Perfect support
They supported me fast and solved the iusse with my luggage super professional.
February 23, 2026
Reply from Dolfi1920
Dear passenger,
thank you for taking the time to evaluate us. We are very happy to hear that you liked our service. We are proud to have been able to contribute to your positive experience.
We wish you safe travels for the future.
Best regards,
Team Dolfi1920
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