The guys that delivery were excellent and extremely helpful. Gave me some advice which was greatly appreciated. The guys came from Falkirk and can't praise them enough. It was a pity that from previ... See more
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Review summary
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The machine was exchanged quickly men from AO came on time took my old machine .Fitted the new machine very quickly however the hose to the water is longer than the one on my old machine.I would hav... See more
Company replied
very simple easy process. The only complaint I have is that I do not believe the fridge we received is a true like for like It may be the same size outside but the interior of the fridge is smaller... See more
Company replied
Customer service operator was very helpful. I did not like the fact that our freezer could not be replaced like-for-like because you only have certain stock and could not get hold of one either. Howev... See more
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Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
150K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dishwasher fault fixed.
The engineer arrived on time, was courteous and corrected the fault quickly. No negatives!
June 15, 2026
Reply from Domestic & General - UK
Hi Michael,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
A fridge freezer was supposed to be…
A fridge freezer was supposed to be delivered, first attempt was delivery of damaged item, it was returned without delivering the replacement again until now.
August 3, 2026
Reply from Domestic & General - UK
Hi Saviour,
Thank you for taking the time to write your review.
We are sorry to hear you are having problems with the delivery of your Fridge freezer.
Please contact Product replacement
0800 597 8608
Weekdays, 8am – 6pm
https://www.domesticandgeneral.com/content/contact-2
Live Chat Weekdays, 8am – 6pm and Saturdays, 8.30am – 4.30pm
Thank you,
Emma
D&G Team
Not impressed with your service
Still awaiting part for my fridge no communications as to when I will receive this
July 2, 2026
Reply from Domestic & General - UK
Hi Dawn,
Thank you for taking the time to write your review.
I am sorry to hear you are still waiting a part for your fridge, If you would like to send us a private message to one of the links below we can look into this for you.
Twitter/X: https://x.com/
Facebook: https://www.facebook.com/DandGGlobal
Thank you,
Emma
D&G Team
Reply from Domestic & General - UK
Hi Daniel,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
avoid this company i dont know how they…
avoid this company i dont know how they got 4 stars worse dontcare about u underwriting team target u all because i have a disability and cant understand i cant put no new appliances on because blocked me then old appliances i have set up they saye when repaire they need proof of purchase how patrhtic when they wrote appliance off and send u proof of purchase
August 7, 2026
Unprompted review
Reply from Domestic & General - UK
Hi Billy
Thank you for your feedback, We are sorry to see that your are unhappy with the service provided by Domestic and General.
We are constantly aiming to improve the service we provide and appreciate your feedback.
We do take all feedback seriously and as such your comments will be passed on to the relevant department and taken on board with a view to improve our services going forward.
Thank you.
Emma.
D&G Team
Damaged on delivery
The engineer attended to fix an issue with the soap dispenser. He broke the soap dispenser The replacement washer was damaged on delivery, and could not be installed and I've had to wait another week for a replacement.
August 2, 2026
Reply from Domestic & General - UK
Hi,
Thanks for taking the time to leave a review.
I'm sorry to hear that when the engineer attended to repair the soap dispenser on your washing machine, it was broken instead, which lead to your appliance being replaced, and further delay after the initial replacement was damaged on delivery.
It goes without saying that this is far from the level of service we expect to be providing our customers, so I do sincerely apologise about this.
Please reach out to our Product Replacement if you require any further support with your replacement appliance. You can contact them on 03330004970 Mon-Fri 09:00-17:00 or through their live chat: https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements
We want to assure you that we take your feedback seriously and will use it to improve our services.
Thank you,
Sam
D&G Team
Very helpful
Very helpful, quick and easy transaction, very good with myself has I do not hear too well, highly recommend.
August 6, 2026
Reply from Domestic & General - UK
Hi Maureen,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Well laid out quote and easy to activate
August 4, 2026
Reply from Domestic & General - UK
Hi Paul,
Thanks for taking the time to leave a review and feedback on the service you received.
We're pleased to hear that you appreciated the lay out of the quote offered and how easy it was to activate.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Sarah,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're really pleased to hear how impressed you are with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
very simple easy process
very simple easy process. The only complaint I have is that I do not believe the fridge we received is a true like for like It may be the same size outside but the interior of the fridge is smaller If I'd realised this then i would have had to paid extra for a different fridge
August 3, 2026
Reply from Domestic & General - UK
Hi Andrew,
Thanks for taking the time to leave a review and feedback on the service you received.
Although we are pleased to hear that you found the process of ordering your replacement easy, we are disappointed to hear that your replacement fridge does not meet the specifications you were expecting.
Although this is information should be available for you to read prior to ordering your replacement, we are sorry that it was not made clear.
Your feedback is important to us. Your comments will be passed on to the relevant department and taken on board.
Thank you,
Sam
D&G Team
Very gooood
July 5, 2026
Reply from Domestic & General - UK
Hi Samson,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Time keeping and the job done.
August 6, 2026
Reply from Domestic & General - UK
Hi,
Thanks for taking the time to leave a review and feedback on the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Excellent customer service
Excellent customer service , quick and efficient response and very professional engineering work. Excellent detailed approach
August 6, 2026
Reply from Domestic & General - UK
Hi,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you received an excellent service!
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
I booked a repair for my freezer…
I booked a repair for my freezer online. All good… but the date it said the engineer was going to visit was totally wrong… 6 of August came and went, I phoned D&G only to find out that the engineer was only going to visit on 10th! Nobody contacted me to say that. Appalling bad service. I am disgusted.
August 6, 2026
Unprompted review
Reply from Domestic & General - UK
Hi there Rosemari,
Thank you for taking the time to leave this review and share your experience.
We're very sorry to hear that the scheduled appointment was changed without you being made aware, this isn't what we would expect for our customers. We're keen to take a look into this to see what we can do to help. If you could please take a moment to email us at Hello@domesticandgeneral.com and provide your full name, full address and a copy of this review.
Please be assured customer satisfaction is important to us and your comments will be passed on to the relevant department and will be taken on board.
Thank you,
Andrew
D&G Team
I’m 71 & not very confident or…
I’m 71 & not very confident or comfortable with computers but thankfully it was clear & easy to extend my guarantee.
August 5, 2026
Reply from Domestic & General - UK
Hi Sylvia,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you found it easy to extend your guarantee with us.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
A very good service all round and very…
A very good service all round and very helpful
August 7, 2026
Reply from Domestic & General - UK
Hi Kerry,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're pleased to hear that you received such a good and helpful service.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi there Paul,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us and the repair agents has been!
Thank you,
Andrew
D&G Team
26% increase and offers a 15% reduction…
26% increase and offers a 15% reduction thinking this is great!! No, it is still 10% increase. I spend over £40/month with you. I will be cancelling the lot
August 4, 2026
Reply from Domestic & General - UK
Hi Stephen,
Thanks for taking the time to leave your review.
I'm sorry to hear that you are unhappy with the payment increase on your plan despite the offer to reduce it by 15%.
We want to assure you that we take your feedback seriously and will use it to improve our services.
Thank you,
Sam
D&G Team
Very helpful staff memberwhich resulted…
Very helpful staff memberwhich resulted in an excellent outcome
August 5, 2026
Reply from Domestic & General - UK
Hi there Michele,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from our agent has been!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi Neil.
Thank you for taking the time to leave us a review.
We are very sorry to hear that your repair took several visits before the appliance was in good working order again. We always aim to work on a first-fix basis, this cannot always be possible and further visits may be required. We do appreciate that this is not always ideal and we sincerely apologise for any inconvenience caused by this.
If this remains ongoing, so that we can investigate this matter further and better advise you, please send your full name and full address to hello@domesticandgeneral.com stating that you have left a review with a description of the issue and a copy of your review.
We appreciate the feedback.
Thank you,
Ben
D&G Team
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