Donaldsons Kilt Suppliers and Tartan Accessories Reviews 

671
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is quick and simple, while products such as custom ties, sashes, and crafted bears are beautifully made with exceptional quality. Consumers also appreciate the fast shipping times, the helpful customer service team, and the wonderful communication maintained throughout their shopping transactions. Some reviewers were not happy with unexpected delivery delays or temporary administrative issues regarding item availability and stock. A few other people also felt that specific fabric designs were occasionally difficult to obtain, resulting in considerably longer waiting periods before receiving their final orders.

What people talk about most

Product

Clients share satisfaction on product quality, frequently praising the well-made items, lovely presentation... See more

Quality

Users describe positive interactions with quality, consistently praising the well-made products and lovely... See more

Delivery service

People report positive experiences with delivery service, frequently praising quick shipping times and... See more

Order

Customers had positive experiences with order, noting that the ordering process was very smooth and quick.... See more

Service

Reviewers highlight positive aspects of service, expressing overall satisfaction and happiness with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering process was quick and simple receiving a confirmation email within minutes of placing order. Was sent an email when tie was dispatched informing me of the Royal Mail Tracking number.... See more

Company replied

Rated 5 out of 5 stars

My order took a bit longer to arrive than expected, so I sent an enquiry to the Donaldsons sales department. I received a very helpful reply, and my order arrived shortly after that. The cufflinks ar... See more

Rated 5 out of 5 stars

Bought for elderly mum who likes to wear a headsquare. Not too thick but nice and warm. Didn't realise dry clean only but hopefully doesn't require washing.

Company replied

Rated 5 out of 5 stars

Great and seemingly endless selection of tartans at very competitive prices. Was able to find what i wanted in minutes. Delivery was very quick and communication was excellent. Thank you. H.

Company replied


Company details

  1. Men's Clothing Store

Written by the company

If you’re looking for tartan then you’ve come to the right place. Like you, we love tartan and its association with Scotland. Our tartan cloth is woven in Scotland’s traditional weaving mills - something we’re very proud about. This means that your kilt, your tie, your trews, your cummerbund and your skirt will all be entirely Scottish, as will be your sporran, kilt belt, lapel badge, brooch and sgian dubh. We guarantee satisfaction on every order, and our customers very kindly take the time to tell us they get it. Shopping at Donaldsons puts you in satisfied company. Lastly, we follow Scotland’s ancient trading traditions and ship our products worldwide, which means we’ll ship directly to your country. And we’ll ship to you for free.


Contact info

4.8

Excellent

TrustScore 5 out of 5

671 reviews

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4.8

All reviews

(671)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, even when the tartan I ordered seemed unavailable, the said amount was miraculously obtained. The order was dispatched within the timeframe I had indicated, to the delight of the recipient!

February 8, 2024
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Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Norma

Sometimes, our mills work little miracles! Glad that we were able to deliver on time for you.

Thanks again for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

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Rated 5 out of 5 stars
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Rhona

Thank you so much for your review. It means a lot to us.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Quality product

Quality product. Helpful service . Prompt delivery

January 23, 2024
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Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Robert

Thank you for reviewing our products, our service and our delivery. What more can we ask for in a review?!

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Up against a Burns night deadline

Up against a Burns night deadline, Donaldsons expedited delivery. Efficient, helpful service.

January 23, 2024
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Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Penny

These deadlines happen (especially around Burns' night) and we and our suppliers try to pull out as many stops as we can to make sure that our customers get their orders on time so that they can Wear Tartan to their event. Glad that in your case we were able to oblige.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Very courteous phone assistance

Very courteous phone assistance, and delivered on time as exactly as promised on the phone
Very pleased with items

January 12, 2024
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Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello David

Nice of you to say. Thank you very much for your review. And for your custom.

Thank you for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

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Rated 5 out of 5 stars

Very clear process for ordering and…

Very clear process for ordering and reliable delivery

January 9, 2024
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Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello David

Thanks so much for your lovely review of the start and end of the process.

Thank you for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Robertson's tartan waistcost

I phoned up for more information and the assistant was very helpful.

January 3, 2024
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Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Sue

Thanks for the call and for your order and for taking the time to send a great review of our service.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

My bowtie and cummerbund came quickly…

My bowtie and cummerbund came quickly and met expectations with high-quality craftsmanship. Ready and waiting with my tux for Burns Night. Thank you again (this is my second order from Donaldsons).

December 5, 2023
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Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Ian

Glad we were able to kit you out for the big January event celebrating Scotland's bard!

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Christmas gift

Quality product quick service

December 15, 2023
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Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Martin

You're welcome. Thanks for the great review.

Thanks again for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

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Rated 5 out of 5 stars

Outstanding Service

Went over and above to ensure delivery for Christmas

December 15, 2023
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Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Alex

Thanks for your review. We know Christmas is a busy time for all so it's the time that we pull out the stops to get orders out before the big day.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 4 out of 5 stars

Prompt service Tx u

December 19, 2023
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Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Linda

Thanks very much. Was our pleasure.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 4 out of 5 stars

Professional customer contact & fast fulfilment

Professional customer contact & fast fulfilment.
I wanted a 'Macbeth Modern' plaid / tartan Cravat, but the 'Macbeth Ancient' plaid / tartan suggested by David was perfectly acceptable.
Thank you.

December 19, 2023
Donaldsons Kilt Suppliers and Tartan Accessories logo

Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Eric

Thank you for your order and so glad that our suggested substitute met your needs.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

It was a pleasure to deal with David

It was a pleasure to deal with David, who was very helpful with our order, which arrived prompt and just as asked. Thankyou.

December 19, 2023
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Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Hilary

It was our pleasure to serve you. Thank you for your order.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

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Rated 5 out of 5 stars

Excellent Service

I ordered two cravat with our families tartans and then worried I ordered them too late. Nope! They reached out with a question and they not only fulfilled the order in a timely manner but shipped it and arrived before Christmas! Their customer service is outstanding and I look forward to ordering from them again. 😀

December 8, 2023
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Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Melinda

Thanks so much for your great review and we are so pleased that your order arrived in time. We look forward to hearing from you again too.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 3 out of 5 stars

Good product, slow delivery

The product was very good but when I emailed them with delivery questions I received no response.

December 8, 2023
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Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Bob

Thanks for your product review. I understand that your delivery was a little late. We should have been quicker with our response to your query but we're so glad it arrived. At this time of year, postal deliveries can take a little longer than usual.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 4 out of 5 stars

It's the service that counts.

Got the original order wrong - sent modern instead of ancient tartan - but were very apologetic and couldn't have been more helpful in sorting it out. I'll certainly shop with them again.

December 8, 2023
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Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Ian

Thanks for your order. Yes, sorry, we did drop the ball on your original order but we're very glad we got it sorted out on time for you. We're looking forward to hearing from you in the future.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

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Rated 5 out of 5 stars

Lovely company

Package came special delivery which I wasn't expecting and nice thank you card signed by David.

December 15, 2023
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Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Derek

You are very welcome.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Good experience !

December 5, 2023
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Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello Susan

Thank you, that's exactly the kind of experiences we want our customers to have!

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

Rated 5 out of 5 stars

Fantastic quality products made to…

Fantastic quality products made to exceptional standards and at very good prices. Completed and delivered ahead of original timescale.

November 20, 2023
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Reply from Donaldsons Kilt Suppliers and Tartan Accessories

Hello David

Thank you so much for your great review of everything we provide at Donaldsons.

Thanks for visiting Donaldsons.

Kind regards

David
Donaldsons Of Scotland

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