Donnelly Group Reviews 

We expected much better customer service from a dealership, especially after purchasing a car directly from them. Unfortunately, based on our experience, we would avoid this place at all costs,

Hello everyone, I was very happy with the service of my Fiat 500L from 2024 until today. I wanted to share what was wrong with my car. The employees laughed very rudely and didn't help me. They said they didn't have a mechanic. I am very disappointed and want to share with all customers.

my wife took our car in for a planned, scheduled replacement of a back brake light. She waited for 3.5hrs to get the work completed, with little or no communications as to progress or anything similar at any stage. Of course, because this repair was covered by the cars warranty, it seems that her job, even though it was scheduled, was likely prioritised behind revenue generating jobs. If that wasnt the reason, it's hard to understand both how long it took and the lack on any appropriate communications. It feels like Charles hurst style customer service unfortunately

Just purchased our new ID7 from Donnellys Dungannon.
We had the pleasure in dealing with exceptional staff during our purchase process.
Sales rep Jack Coulter was efficient and very knowledgeable. Both Jack and Catherine Clifford made us feel very welcome and there family friendly atmosphere was very much appreciated .
It was a pleasure dealing with both of them and the Donnelly group.

We had put our old vauxhall astra in the services team as it was making a strange noise and while we were there we just had a look round the newer cars and we spoke to an amazing sales person Brad who went through some options with us and got us the perfect car for us and he was amazing and explained everything with us and was so helpful and listened to any questions we had and when we got accepted we were over the moon and brad helped through every process and can't thank him enough for the amazing job he did for us and we will definitely be back in the future to him and we both thank you so much again Brad, you're amazing!!!

We bought a second hand car to import into the Republic. Every person we dealt with in Donnelly Group was outstanding - Jonathan in Ballymeena and Catherine and Rasha in Dungannon. Not just the best experience we’ve had buying a car but possibly the best customer service experience of any kind we’ve ever had. We couldn’t recommend them more highly.

Avoid! I purchased a brand new Defender from this dealership despite hearing concerns about reliability. After only one year of ownership, the engine failed. The vehicle had consumed all of it's oil, and because it was a few thousand miles over its most recent service interval, the warranty claim was denied.

The dealership’s position was essentially that the issue was between myself and Land Rover. While they did assist with communication, they offered no goodwill gesture or contribution themselves, despite me making it clear that I wanted to remain a customer and find a fair resolution.

I was quoted £23,500 for a replacement engine, which was difficult to justify on a vehicle of this age. In the end, the dealership agreed to buy the car back, stating it was “the best price they could offer”, BUT this was reduced to account for the FULL engine cost, resulting in a significant financial loss for me.

What makes the experience even more disappointing is that only a few months later, the same vehicle appears to be listed for around £10,000 more than I was paid. Given that I ultimately covered the entire engine cost, it leaves the impression that the dealership was able to profit from my misfortune and a situation where I absorbed the loss.

Overall, this experience left me feeling unsupported after spending a substantial amount on what should have been a premium ownership experience. Would not recommend.

My new Tiguan has been plagued with cabin rattles since the day I bought it and, despite a couple of visits to a main dealer in Belfast, the problems remained.

In an attempt to cure my ever-growing frustration, I decided to contact the newly appointed VW dealership - Donnelly’s in Dungannon.

Having explained the issues to William (he was very helpful) my car was booked in to have the problems investigated under warranty. On arrival, I discovered William had departed Donnelly’s and there was confusion over the booking. After a bit of faffing around I was accompanied by a VW technician on a ‘test drive’ who agreed there were a number of very noticeable rattles from the dash and door areas.

Fast forward four days. I was informed that the car hadn’t been touched and that Donnelly’s now refused to even attempt to fix the defects as ‘another dealer had already worked on the car.’ To top that, I was told that any time spent on the car would be chargeable if the cause of the rattles couldn’t be identified!

Overall rating - 0/5.
Customer service - 0/5.
Technical competency – 0/5.

My advice? Go somewhere else. Don’t buy a Mk3 Tiguan.

I bought a 2 year old Tesla model 3 from Donnelly's in Bangor and I have had a number of issues. I am writing this after 4 months and still have all the same issues with nothing resolved. The sales man seemed very pleasant at the time and the car looked in good condition so I agreed to buy the car pending a battery report. I was told the test had been done and was above 95% but they were awaiting the certificate. When I arrived to pick it up the certificate showed 92%. I was very unhappy I had been lied to and I now wish I had walked away at this stage but I really liked the car and bought it. On the way home I found the previous owner had not been removed from the car and therefore could access my location and cameras in the car. This took a few weeks for me to sort myself because Donnelly's refused to do anything about it. A few weeks later I found there was a rattle from the car at low speed. When I brought it to another Donnelly's garage that was closer to home both front tyres were close to the limit, the alignment was badly out and it needed a wheel trim that was broken which caused the rattle. All of these should have been picked up in the checks done before they sell the car. I admit they didn't object to fixing these and I was booked in for a few weeks later to get that done. When I returned it took 5 hours to replace 2 tyres, align the car and a wheel trim which would take a normal garage less than 30 minutes. The wheel trim they put on was a used, scratched and damaged item. I had to argue with them a lot for them to agree to put on a new item which I thought would have been a given at such a respectable company. In the meantime I got a puncture in a rear tire and brought it to a local garage to get it fixed where they told me the wheel was buckled. This was a month after I bought it and there is nothing I have done in the car that would have caused this. I phoned Donnelly's Bangor again and was told I would get a call back but never did. After the 5hr wait they agreed that the wheel trim would be brought to my house for me to fit myself. It was delivered today after 3 months and it again is a used, broken and dirty wheel trim. I have been lied to a number of times and still have issues after 4 months I regret having anything to do with Donnelly's. Please do not use this company they are clear dishonest.

I have just been to Donnelly Group Honda in Belfast and purchased a CRV ePHEV. From the moment I entered the building and encountered the sales executive, my journey was a 5-star experience.
The person that made this was Jay Quinn, no hard sell, no question too silly, just listened and guided every step of the way, nothing was too much trouble for him.
His patience and time spent buying a car made it much less stressful.
Thank you Jay.

Sean McCaffrey is absolutely a gentleman! Would highly recommend buying a car from him. From the start he answered all my questions and was quick to come back to my calls. Made the whole process of buying an electric car a breeze

My son bought a Nissan jeep donnelly group Derry, my son knows nothing about cars, complete front of car panels was held together by tie backs, failed MOT
Yous should be so proud.
Anthony small

My experience with this company was first class. Pharrell was knowledgeable and approachable and he worked with me to get a deal that suited me. I would highly recommend Pharrell and this dealership. Seamless and highly efficient from start to finish

Pharrell was polite and very professional from start to finish with my new car purchase. He was very informative and helpfully and I would have no issues using Donnelly's group again for my next car purchase

Pharrell is an asset to the Donnelly team . He is informative , helpful and worked very hard to get me a fantastic deal on my new vehicle. From start to finish I had a brilliant experience purchasing my new car .

Called on to look at their range of VW cars. Walked around showroom looking into each car (all locked so couldn't sit in or look at boot space etc.) No one came near me. Went into Seat next door where I bought a new Cupra. Didn't get specific details but was told its all handled online nowadays. But only received invoice! Had to email the phone several times over 5 days before getting a 5 line response. Poor service!

I may have only popped into my dealership to just see the new c3 but in doing so met the new sales team and secured a change of vehicle. The new team Jonathan McMillan and Daryl Campbell were super to get to know and they both looked after the replacement Ec4 very professionally - all questions answered. I am enjoying the new car with its updated spec having had the vehicle set up by Daryl before I took it away. He checked in with me this week to ensure all was good. I dealt with the old sales team for a number of years but have confidence the new team will look after my motoring needs for few more years. The dealership looks well with good choice of vehicles to catch your eye. The Ec4 is a good spec and I was very happy with my choice and not move brand.

From arriving at the forecourt myself and daughter where made extremely welcome from a very attentive sales agent Daryl Campbell there was no questions unanswered and his depth of knowledge for the Citroen brand was impressive, we where very quickly through all necessary paperwork and formalities with everything transparent in Daryl's explanation, I would highly recommend Donnelys Citroen in Bangor for your next vehicle..

I really would like to thank Daryl Campbell form Donellys at Bangor. What a caring helpful funny young lad this is . He is quite a asset to the the Donnelly group. He is very knowledgeable, very caring and helpful. When needed to answer questions He was on phone and email straight away. Rating for this young guy is 10/10 . Pity I couldn't go higher . And Donnelly at Bangor have a beautiful show room and lots of range of cars . Well done guys .
Anna-marie Ackerman

The man who sold us this car, first sold himself. I could tell right away he was a honest and helpful man. He didn't try to sell us the car he wanted to sell, as some salesmen do, rather he sold us the car that suited our requirements best. We found that the car had a lighting fault when we drove that night, so we spoke to him about it the following morning. He took the car into the workshop and had the fault fixed in 10 minutes, a first rate follow up.
I went to Donnelly's because of past experience, I always used them to service and prep my previous car for MOT. They were always kind and helpful.
My experience was a good one.