Donnelly Group Reviews 

Professional and polite to deal with by phone emails in person
Ryan and stephen sorted out my warranty and updates that I reported 3 weeks before warranty ended
I was called back for warranty work 6 weeks later all carried out to my satisfaction
I live in monaghan so this was my last resort as southern dealers were booked out
Thanks again to Ryan and stephen and for the complimentary tea and coffee offered by reception

I have purchased 4 range rovers of Donnelly’s in the past, but took one to get fixed under warranty. They handed it back 24 hours later saying there was nothing wrong with the car when they’re clearly was. phoned Charles hurst Land Rover Belfast and they arranged a technician he came out three days later and fixed the vehicle in an hour ? when I went to Donnelly showroom to complain the so-called supervisor who had the customer services of a clown Asked me what I wanted him to do about it . Again they are good at selling cars but obviously useless at fixing them and their customer services skills are Nonexistence, but His ignorance scored high so for me it’s charles hurst Belfast for a far superior service..

Bought a late 2020 Mercedes GLC 300 DE from Donnellys. I put a small deposit down to hold car until I got money from my own car that I had sold elsewhere as weather was bad and proper inspection was impossible. When I went back to purchase car I noticed scratches on passenger side of rear bumper and what I thought were a lot of barely visible small dots of paint all over front of car (even though salesman thought it wasstone chips). It took approx 5-6 weeks to get car in for work and on checking main issue i.e. rear bumper all looked okay (again it was raining). On returning home and after cleaning car I was shocked to see the whole front covered in blotches of paint where someone had obviously used a touchup brush to cover the minute dots in a totally amateur effort. I phoned and was told they would take blotches off and leave front as it was before work was done. It turned out salesman was off for 2 weeks which he didnt mention so I asked for manager and to be fair he did setup work and courtesy car within few days. However when I collected car again it still wasnt great and some blotches were still very noticeable. I said I thought car was in worse state than when I first bought it but he said they had done best they could. Hence this review as I dont think this response is in any way satisfactory.

I took delivery of our Renault Austral in Ballymena. Carol was very informative. She explained all the finance options and car features clearly throughout the process. I would highly recommend her. Couldn't have been happier with the exceptional service at Donnelly group Ballymena.
Many thanks Thomas and Brigid.

The car was bought at 4 yrs old was told it came from a local customer. Originally out of Dorset. It had mismatched front tyres one with a slow puncture. Car Apparently undamaged (a lie) The driver seatbelt (a key safety device) had been worn by a large person n warped. Josie is 5 foot maybe 7 stone 68 yr great granny who babysits the grandkids. First service (free)they want £1100 to fix this “free service”. Not one bit impressed

Air bag replacement Alert - Take a video of your car dash before engineer attempts to replace your airbag. Donnelly Group Dungannon sent an engineer to our home mid October after two months of waiting for an appointment, the engineer cracked the media / radio glass in my wife's DS3. The touch screen no longer works. I did not notice till he was well gone as I was working. They are in complete denial, saying it was broken before work started. I know this to 100% incorrect ! So my advice is to take photo's / video's of the dash board to prove everything is working - radio - air con etc before engineer starts work. Sadly I did not so have no proof !

UPDATE IN RESPONSE TO GENERIC REPLY BELOW
I have attempted to contact customer service and have a string of emails them denying responsibility. I have telephoned but no one is available and to date no one has had the courtesy to ring me back. I'm just being fobbed off. There is no customer service as far as I can see. 29/10/2025

🌟 Five-Star Experience: Pierce at Donnelly Suzuki Mallusk 🌟
My car purchasing experience with Pierce at Donnelly Suzuki Mallusk was absolutely exceptional and exactly what a customer hopes for.
No-Nonsense, Professional Approach
From the outset, Pierce was completely no-nonsense, which was a huge relief. There was no overt selling or unwanted pressure; he focused solely on my needs and moved at my pace. I genuinely felt respected as a customer, not just as a sales target. Crucially, he listened to my pricing requirements and worked transparently with me to achieve the price I needed, without pushing any unnecessary additional products.
Exceptional Service and Commitment
Pierce demonstrated a perfect balance of professionalism and friendliness, keeping me completely at ease throughout the entire process. His commitment went above and beyond: he even came in on his day off to ensure the car handover was completed smoothly and on time. This level of dedication truly sets him apart.
I am thrilled with the service I received and can't wait to fully enjoy my new car! I highly recommend Pierce to anyone looking for a straightforward, positive, and seamless car buying experience.

WOW. Rang Monday, picked up a Range Rover Velar— white with rose gold and black trim, higher spec!

Jonny McQuitty— did not quit on me. All questions answered. Tolerated my continuous phone calls with ALL THE EXTRAS! He even borrowed a reveal sheet from the neighbouring car dealership & after the video (third take) of dressing and revealing the car… we finally got something Insta worthy!

I’m honestly absolutely buzzing!

£45k car, less that 5k miles, finish is absolutely brilliant. Not to mention, the ceramic treatment to make this whip nice & shiiiining.

Explained through every feature, so patient & set the full car up for me.

Jonny went above and beyond to ensure that the car was perfect, making sure all of the red tape was done, settled and road tax was sorted. Not to mention the complimentary lift from the airport, the cappuccino & just overall the BEST experience I’ve had when buying a car.

Thank you Jonny!

Beware those taking a car to the enniskillen garage for a service, some time ago i took my newish Renault scenic for its warranty service. It had about 5000 miles on the clock.
I was given the car back and when i got home i checked to ensure the oil filter wasn't leaking - i m an engineer myself - i found the old filter was still fitted, i had marked it as i always do. When i contacted the garage i was told they would send me a new filter for me to fit! Obviously this would involve losing oil plus i had paid them to fit it. I was then asked to bring the car back, a 20 mile journey, for them to fit it but i told them i could no longer trust them to do any work on my new car. after a long battle i got my money back.
I worry that many owners are having the same issue without realising it, please mark your filters and double check a new one has been fitted, your engine needs it replaced at the specified intervals regardless of mileage.

Donnelly Enniskillen sent engineer to repair our DS3 which had airbag recall notice. Now after repair our Aircon will not switch off. Enniskillen Branch refused to deal with problem. Dismissed me and said quote Not our problem - phone Citroen unquote

Asked Honda ballymena to diagnose a misfire issue and bleed my brakes on a civic, they did not bleed my brakes but however told me that my pads and discs needed replacing due to them being partially siezed

Not even within a month or so my entire rear brakes have seized and completely destroyed the new pads and discs that I paid £400 for them to replace.

They did not fix the seized brakes or bleed the brakes like I had asked but just slapped new expensive parts on broken calipers to be destroyed

Went back to get them fixed out of a goodwill gesture promised on the phone to show up and be told it would cost £1100 to fix them and that they would not take any blame for the damage done to my new discs and pads they replaced

Misfire was due to slightly overfilled oil by the way. Haven't felt more ripped off in my life!

The Service is extremely bad , they deceived my friend with very unethical and very unprofessional approach ,, I would not trust them with my personal and financial document as they did acredit check on friends account with his consent that lowered his credit score ,,refuse to give the deposit back . I want to buy a car but i will never ever recommend them to anyone . I have many known many people with worst experiences with them

Disappointed and Misled – Be Cautious with Donnelley Group

We travelled all the way from Scotland, spending £270 on travel costs, to collect a Golf R we were assured was in immaculate condition. Prior to our journey, we paid for the car in full on the Thursday, with clear communication that the vehicle needed to be exactly as described. We were told multiple times it was in excellent condition – “mint,” in their words.

However, upon arrival, it was a completely different story. The salesman had conveniently taken pictures of only the best parts of the car, hiding numerous defects. The car had a ripped driver’s seat, broken parcel shelf, cracked ADAS sensor, and multiple paint defects – far from the condition we were promised.

When we raised our concerns, there was a noticeable lack of accountability. The customer service we received did not reflect the values or standards that Donnelley Group claims to uphold. “Mint condition” must mean something very different to them – or perhaps only in Stevie Wonder’s eyes.

Be extremely cautious if considering a purchase from Donnelley Group. Our experience has been deeply frustrating, and we feel completely misled

I recently bought a Mercedes-Benz EQA 350 Premium Plus from Motorstore in Newtownabbey, and I want to give particular thanks to David for his outstanding service.

David went above and beyond to make the process easy. He even picked me up twice from the train station, which was a huge help given I was travelling in from the Republic. His communication was clear and professional throughout, and there was no hard sell—just genuine, straightforward advice.

The import process into the Republic of Ireland was completely hassle-free. The VRT ended up costing me only €11 in total, which was a pleasant surprise and made the purchase even better value.

Overall, I’m delighted with both the car and the experience. Highly recommended if you’re considering buying from Motorstore in Mallusk—ask for David!

Pathetic service. Phoned at 9am to make sure car i wanted was available, made appointment for 9.30 Spent 2 waiting for staff, test driving a car, agreeing the price, going over deposit and finance at 12.00 the salesperson said oh someone just reserved it online, you can't buy it now, that's how the world works. I told him that is so stupid and asked to speak to the manager, manager just said tough luck and told me it happens all the time. Didn't care one bit about wasting our time, car should be reserved once an appointment to view is made.
Pathetic customer service even more proven by their generic responses to bad reviews on here, please contact our customer service and provide details if you would like this looked into.....no thanks, you can respond here, I'm not contacting anyone to do with this place.....
Update no.1...thanks for the generic. Reply, amazing Customer service
Update no.2...pathetic again
Update no.3.. they reached out 3 weeks ago to ask what store. Told them Dungannon and never bothered doing anything about it probably get another generic responses to this update too lol

found a used car i was interested in at donnelly’s dungannon - went down to view it but price was nearly a grand more - couldn’t find any sales team to speak to and was due in work so texted twice haven’t come back to me. if this is how they sell cars hate to think what after sales would be like, needless to say have move on - feel quite lucky actually

I purchased a vehicle from Donnelly Dungannon, and was extremely disappointed to discover it was leaking fluid almost immediately after taking delivery. Despite reaching out to the dealership multiple times regarding this serious issue, I have only been told to "keep an eye on it," with no real resolution or support provided.

This experience has left me deeply dissatisfied with both the quality of the vehicle and the level of customer service received. Based on my experience, I would strongly caution others to be extremely vigilant when dealing with this dealership, and to be wary of misleading assurances from sales staff. I will not be returning to Donnelly Dungannon, and I urge potential buyers to exercise great care to avoid a similar situation.

I have been a customer of Donnellys for over 30 years and my latest experience has changed my whole opinion and won't be back. My wife bought her first citroen aircross and after multiple media faults (4 times returned) exchanged to another citroen and Russell the then manager accommodated us satisfactory for like for like exchange. The new model had a faulty clutch and after 2 weeks informing them we organised to get this changed and was fitted with a reconditioned clutch and again Failed we returned the vehicle and was agreed it was faulty! A new clutch was installed and after a few weeks the problems arose again we went to an independent reputable garage and after inspection was explained it's not working correctly. We went back to donnellys and their mechanic agreed its not working properly so to book it in. At this point we had enough and wanted to exchange to a car that worked and having done so their New Manager (I use the term loosely) told us the fault was acceptable because its a used car! only a couple of years old I might add and charged us a loss of £3700 plus for a car that was broke on point of sale! There offer of 2 free services and an extra 6 months warranty is small reward and minus £3700 to my wife's bank account. BUYER BEWARE DO NOT USE DONNELLYS
Brad and Mark only 2 good things about our experience. Txts now being ignored from customer complaints. Enough said!!! Big "family" company but No after care! and as it seems 'They Don't Care' AVOID

Recently bought a car from Donnelly & Taggart in Derry.
Excellent service from Mark.
Courteous and helpful, made the whole transaction very easy. Offered to deliver my new car and collect my trade in. Recommended.

I have been dealing with Donnelly Brothers (Mallusk) for the past 12 years and have found all the staff most helpful and are ready to advise on your specific car requirements. Drew (Manager), Laura-Beth have been totally wonderful when I purchase a new vehicle. The staff take time and go through every detail on your particular vehicle. Deidre (Customer Service) is most helpful in arranging your car servicing.