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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting the exceptional customer service. However, some people were dissatisfied with the customer service, mentioning slow responses, generic template answers, and a lack of attention to specific issues. A few other people also felt that the process was chaotic, leading to significant delays in obtaining essential documents like the EIN, and in some cases, incorrect information being registered.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual team members for their... See more

Service

Clients share positive opinions on service, with many praising the fast and efficient support, often... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the support team for being... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the quick and... See more

User experience

People report positive experiences with user experience, highlighting the platform's ease of use and clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've only had three interactions with Doola and all have been positive. LLC & EIN in less than 24 hr. The Gemini AI suggested I pick Doola over Bizee and ZenBusiness; "Best all-inclusive value for e-c... See more

Company replied

Rated 5 out of 5 stars

The whole doola team seems very knowledgeable and helpful with all aspects and tax complexity. Riley Annie Satin Akilesh Kumi Natalia To name a few - and as you can see - how many people i... See more

Company replied

Rated 5 out of 5 stars

We had a very informative and helpful discussion with Apeksha, one of Doola’s CAs. We had a lot of tax questions being business owners of a US company but based outside the US and she really helped u... See more

Company replied

Rated 5 out of 5 stars

Doola has been an excellent one-stop solution for setting up and managing my business. From company formation to sales tax registration, their team made the whole process simple and stress-free.... See more

Company replied


Company details

  1. Business to Business Service

Written by the company

One-Stop-Shop to launch, maintain, and grow your US LLC, C Corp, or DAO LLC from anywhere in the world.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve had an outstanding experience with…

I’ve had an outstanding experience with Doola’s customer service. From the very beginning, the team has been incredibly responsive, patient, and knowledgeable. Every time I had a question, they not only answered quickly but also explained things in a clear and easy-to-understand way, which really gave me confidence as a non-U.S. resident navigating business setup.

What impressed me most is how proactive they are—they don’t just provide answers, they guide you step by step and make sure you feel supported throughout the process. It’s rare to find a service that combines professionalism with such genuine care for their customers.

I truly appreciate the help I’ve received from the Doola team and highly recommend them to anyone looking for reliable, friendly, and top-notch customer service.

August 28, 2025
Unprompted review
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Reply from doola.com

Neel, this review made our day! It sounds like our team really understood what you needed as someone setting up a business from outside the U.S. We're glad the proactive support and clear explanations helped build your confidence through the process.

Thanks for the recommendation, reviews like this remind us why we love what we do.

doola Team

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Rated 5 out of 5 stars

They save me time and headaches

They save me time and headaches

Best decision so far

August 23, 2025
Unprompted review
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Reply from doola.com

Tian, thank you for the 5-star review!

We're so glad we could save you time and headaches - that's exactly what we aim to do. It's wonderful to hear that choosing doola was the best decision you've taken!

Cheers to more great decisions!
doola Team

Rated 1 out of 5 stars

WORST SUPPORT TEAM EVER, DO NOT USE THEM!

Do not expect to receive your EIN fast even if you had paid for an expedited service, You need to contact them 5-6 times and then they start the process like nothing happened and you have not paid for an expedited service. Support team do not read emails properly and give dumb unrelated copy paste answers, def some cheap low tier outsourced offshore support team with 0 guidance or training. Finally got the EIN and my name was registered incorrectly, told them about this and I have gotten it fixed by another agency since I didn't wanted to wait for another month while talking to useless support reps, then they told me they have contacted IRS without my permission to correct my already corrected name on record LMAO. This is the worst 1k usd spent, be ready to spend more on other agencies to solve their mess and then their support will send you 0 iq copy paste messages. DO BETTER guys this is shitty service, fix your support team and 0-1 level mistakes, this should not be a cash grab business for you...

July 1, 2025
Unprompted review
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Reply from doola.com

Dear Tunc,

Hope you are having an amazing day.

We’re very sorry for the frustration you experienced. Getting your EIN should have been smooth. Your feedback on delays and support is taken seriously.

Thank you for sharing your honest experience—it helps us do better. If you’re open to it, please reach out to hello@doola.com so we can make this right.

Best regards,

doola Customer Care Team Lead

Rated 5 out of 5 stars

Superb Customer Service

Superb Customer Service, very quick and supportive team, especially Shubham.

Thanks for your wonderful support.

August 18, 2025
Unprompted review
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Reply from doola.com

Thank you for the 5-star review, Kashif!

We're floored to hear you found our customer service superb and quick. We'll be sure to pass along your special recognition to Shubham - he'll be excited to hear your feedback!

doola Team

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Rated 5 out of 5 stars

The experience is great

The experience is great, the feedback is on time. This is really wonderful, keep it up!

August 17, 2025
Unprompted review
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Reply from doola.com

Thank you for the 5-star review, Tawanda!

It's awesome to hear you had a great experience and that our timely feedback made a difference. We appreciate your encouragement and are here whenever you need us!

doola Team

Rated 5 out of 5 stars

Fast & Reliable U.S. LLC Formation for International Founders

I had always wanted to register a U.S. business, and the limited availability of certain payment platforms in Sri Lanka made it even more important. I discovered Doola through ChatGPT and Google, compared them with alternatives, and their speed blew me away.

While still chatting with their representative, I decided to sign up and pay for the LLC registration. In less than a day, NukyLabs LLC was formed, and they’ve already submitted my EIN application. The process was seamless, transparent, and incredibly fast. Highly recommend Doola to anyone outside the U.S. looking for a trustworthy way to set up their business.

August 8, 2025
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Reply from doola.com

Hi Sidath!

Thank you for the 5-star review and recommendation! We're beyond ecstatic to hear that doola's speed truly blew you away when comparing alternatives.

It's a pleasure to know we could help overcome the payment platform limitations you faced in Sri Lanka and make your U.S. business registration dream a reality. Congratulations on the successful formation of NukYLabs LLC and getting your EIN application submitted so quickly!

We're proud that our process felt seamless, transparent, and incredibly fast. Your recommendation to international founders means everything to us, and we're here to support you as your business grows.

doola Team

Rated 5 out of 5 stars

I have a good experience with Doola

I have a good experience with Doola, the support is great and they have a friendly support. They help with registering your company and bookkeeping and you can see everything you need in your dashboard, which has a good overview. I recommend Doola.

May 13, 2025
Unprompted review
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Reply from doola.com

Hi Natali,

Thank you for this top review! We're so happy to hear you had a good experience with our team and found our support friendly and helpful.

It's awesome that our dashboard is giving you the clear overview you need for your company registration and bookkeeping. We work hard to make everything as transparent and accessible as possible.

We really appreciate your recommendation!

Cheers,
doola Team

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Rated 5 out of 5 stars

I am a customer from the Netherlands…

I am a customer from the Netherlands who had set up a LLC with the support of Doola. I can recommend Doola.

Last couple of months i had contact with Tushar. He took all the time and was very patience with me. Everything is new for me so it took some time. Thanks for that.

July 1, 2025
Unprompted review
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Reply from doola.com

Thank you for the 5-star review and recommendation, André!

We're thrilled that Tushar could provide the patient, thorough support you needed as a customer from the Netherlands. Taking the time to ensure our clients feel comfortable and informed, especially when everything is new, is exactly what we live for.

We appreciate your trust in doola and are here for any future business needs you may have.

doola Team

Rated 5 out of 5 stars

Quik and easy

Quik and easy

August 11, 2025
Unprompted review
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Reply from doola.com

Thank you for the great review, Dan!

We're happy that you found our service quick and easy. That's what we strive for every day. We appreciate you and your feedback!

doola Team

Rated 5 out of 5 stars

I am an international customer who had…

I am an international customer who had set up a LLC with the support of Doola. I recommend Doola and their vip service.

This week I had the pleasure to deal with Betty an account manager at Doola. My email enquiry was of a complex nature and was handled promptly and accurately to my satisfaction. On some of the points, Betty got back to me promptly with the required facts to which help me plan ahead. The experience of dealing with Doola and Betty has been excellent.

August 11, 2025
Unprompted review
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Reply from doola.com

What fantastic feedback, thank you so much, Moe!

It's wonderful to hear that Betty provided such excellent service for your complex enquiry. We're especially pleased that as an international customer, you felt well-supported throughout the process. Betty's responses and attention to detail are exactly what we strive for.

We truly appreciate your recommendation and are grateful to have earned your trust for your LLC setup and ongoing needs.

doola Team

Rated 5 out of 5 stars

I had an excellent experience with the…

I had an excellent experience with the Doola team during the process of setting up my LLC and applying for my EIN. Although there were some initial challenges with the SS-4 form submission, the support was very attentive, quick to respond, and always willing to help.

I received clear guidance, personalized service, and constant follow-up, which made me feel very confident throughout the entire process. I highly recommend Doola to anyone looking to start a business in the US with ease and trust.

Many thanks to the entire team!

— Alexandra Coelho

August 10, 2025
Unprompted review
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Reply from doola.com

We appreciate this, Alexandra.

The fact that you felt heard, informed, and never left waiting is exactly the standard we set, especially around EIN and SS-4 processing.

Feedback like yours keeps our bar high and our team energized! Many thanks for the generous words!

doola team

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Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Satin and the Doola team. Everything was handled with clarity, precision, and professionalism. Satin was always available to answer my questions and made the whole process smooth and stress-free. The communication was excellent, and I always felt in good hands. It’s rare to find this level of care and efficiency — I highly recommend working with them!

July 31, 2025
Unprompted review
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Reply from doola.com

Stefano, thank you for the thoughtful review!

Hearing that the process felt clear and that Satin was always there when you needed him means a lot to us. We’ve shared this with the team & truly appreciate it!

doola team

Rated 5 out of 5 stars

Excellent customer service from these…

Excellent customer service from these guys and also VERY very easy signing process for all company documents, that you can easily do from your phone.

Anyone that needs to easily create a company abroad I’d recommend doola

July 31, 2025
Unprompted review
doola.com logo

Reply from doola.com

Grateful for the recommendation, Robert!

Our goal is simple: make forming a company from abroad feel effortless. If there’s another task we can quietly handle for you, just point us to it.

doola Team

Rated 5 out of 5 stars

They did it ALL in 3 DAYS!

So far everything has been amazing! Very fast and efficient! I had my LLC, EIN, and DBA in 3 days. Met my accountant and support team. You can’t do better than DOOLA!

August 6, 2025
Unprompted review
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Reply from doola.com

Thank you, Matt!

We’re floored that we could get your LLC, EIN, and DBA set up in just 3 days, and that your intro with your accountant and our support team went smoothly. As you get rolling, we’re here for banking setup, bookkeeping, tax filings, and ongoing compliance.

Let's doola' it!

doola Team

Rated 5 out of 5 stars

Awesome Tax Support!

I had a great experience with Doola and their tax team. The process was smooth, communication was clear, and they handled my IRS tax return quickly and professionally. Special thanks to Nemin for the excellent support — responsive, friendly, and knowledgeable. Highly recommend!

August 6, 2025
Unprompted review
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Reply from doola.com

Thank you, O.V., for the awesome review!

We’re thrilled the process felt smooth and communication was clear and we love hearing that Nemin’s responsiveness and expertise stood out. We’ve shared your shout-out with him. If you need help with estimated taxes, extensions, state filings, or next year’s return, we’re here for you.

Thanks for recommending doola!

doola Team

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Rated 5 out of 5 stars

Super Fast and Smooth Experience

Super Fast and Smooth Experience – Highly Recommended!

I used Doola to form my U.S. company , and I’m honestly blown away by how fast and professional the whole process was.

I received all my company formation documents in less than a week, which was way faster than I expected. My EIN arrived in around 4 weeks, and Doola kept me updated throughout the process.

What I loved most was how simple and beginner-friendly everything was. I didn’t have any prior experience forming a business in the U.S., but their platform guided me step by step. I was even able to apply for a Mercury business bank account directly through the dashboard, which made things even easier.

If you're a non-U.S. resident and want to start a business in the U.S. without the usual stress and confusion, I highly recommend Doola. Great service, fast results, and excellent support. Definitely worth it!

July 31, 2025
Unprompted review
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Reply from doola.com

Hi Syazwie,

Thank you so much for your fantastic review! We're thrilled to hear that you had a 'Super Fast and Smooth Experience' forming your U.S. company with doola.

It's great to know that our platform was simple and beginner-friendly for you and that you found the process, including the quick receipt of your documents and the Mercury bank account application, to be seamless.

We truly appreciate you recommending us to other non-U.S. residents and are so happy we could provide you with excellent support.

All the best,
The doola Team

Rated 5 out of 5 stars

I had an issue that warranted a full…

I had an issue that warranted a full refund (my own issue, no fault on doola). I replied to a welcome message sent by the CEO; the CEO worked with support to get me a refund almost immediately. It was very quick and painless; I was concerned they would try to hold on to the funds or drag it out. I'm left with a very favorable impression of their integrity.

July 28, 2025
Unprompted review
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Reply from doola.com

Hi Simit,

Thank you for sharing your experience and for the 5-star review. We sincerely appreciate your feedback.

We're so pleased to hear that even though you needed a refund, you found the process to be quick, painless, and a testament to our integrity. Our team, including our CEO, is committed to providing excellent and prompt support to all our customers.

It's wonderful to know we left you with a favorable impression.

Best,
The doola Team

Rated 5 out of 5 stars

Great service

Great service, it was a smooth process in opening the company. The customer support is very friendly and kind. I do recommend working with this company, and when I want to open more companies, I will choose this service again. Highly recommend!

July 29, 2025
Unprompted review
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Reply from doola.com

Hi Michael,

Thank you for the wonderful 5-star review! We're excited to hear that you found our service to be great and the process of opening your company to be smooth.

It's fantastic that our customer support team made a great impression with their friendly and kind service. We look forward to working with you again!

All the best,
The doola Team

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