The services provided by this team is just incredible. They provide in-time service with transparency & i have used it couple of times and I will go back to them again. Thank you team for ur service... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service. All my sons Uni stuff stored until he moves into a student house in late September! Collection from Bay Campus was very easy to arrange with us being able to agree the collection time a... See more
They have awful customer service, extremely negligent, and charge you even after you’ve already paid. Upon re delivery my crockery came back broken and one of my boxes looked like it had been opened a... See more
Company replied
Absolutely rubbish. Split my 11 items into several shipping numbers (which some have the same number) which caused DHL delays and hard to track my items. It took more than a month to have 10 items bac... See more
Company details
Written by the company
We make Student Storage simple. No hidden charges. Our prices include everything. Great service.
Contact info
Door2Door Student Storage, Bristol, ., United Kingdom
- info@door2doorstudentstorage.com
- door2doorstudentstorage.com
3.6
Average
65 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT USE!
DO NOT USE!! Out of ten boxes collected to be stored, they ‘lost’ eight of them and haven’t tried to find them - causing a great deal of distress. Absolute cowboys, avoid at all costs
August 31, 2023
Unprompted review
Reply from Door2Door Student Storage
Hello
I am so sorry about this situation - this is definitely not the type of service that we want to deliver.
.
We appreciate how important it is to keep our customer's belongings safe and we're extremely disappointed that this hasn't been the case on this occasion.
.
As you are aware we contracted DHL to collect your 10 items and deliver them to our storage warehouse but unfortunately only 2 of the 10 boxes collected were delivered to our storage warehouse.
.
I can see that one of our team has already contacted you and that your claim is in progress.
.
I know how distressing this is and would like to offer our sincere apologies.
.
Door2DoorStudentStorage Team
Advertisement
Great storage service in Bath
Used in Bath for storing uni student’s things over the summer between halls and rented local accommodation. Great service and friendly staff. Highly recommended.
August 30, 2023
Unprompted review
Reply from Door2Door Student Storage
Thank you so much for taking time to post a lovely review! We hope to work with you again soon!
Good service, but communication could be better
I am generally very happy with this company. They offer exactly the service I need for quite a good price. However, their communication isn't the best and left me a bit anxious about whether my boxes will actually be delivered, as they didn't let me know in advance. But eventually, I got them exactly on the day I ordered!
July 17, 2023
Unprompted review
Great service
Great service. All my sons Uni stuff stored until he moves into a student house in late September! Collection from Bay Campus was very easy to arrange with us being able to agree the collection time after 1pm to give us time to pack. Packing materials recommended as very good quality. Will be using again next Summer! Thank you.
May 19, 2023
Unprompted review
Worst Student Storage in UK
Terrible Student Storage service in the UK. DO NOT USE THIS SERVICE. I was a student in Cardiff packing my items for storage and on the day of collection (July 2022), i was not given a time slot but rather 10 hours of waiting for the driver to come collect and now in Sept 2022 I requested for re delivery on the website and it stated 5 day delivery but its been almost 6 days with no update. All they can say is “You should receive your time slot on the day of delivery” Terrible service ran by rude people when talking on the phone
October 2, 2022
Unprompted review
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.