Banner for Door Controls Direct

Door Controls Direct Reviews 282

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and expertise, often going above and beyond to provide advice and resolve issues. Many people highlight the excellent service, noting the ease of ordering, accurate product descriptions, and competitive pricing. The delivery service is consistently described as fast and efficient, with many orders arriving the next day as promised. However, some customers also noted issues with delivery, mentioning that their orders did not arrive within the expected timeframe, particularly for next-day delivery services. A few other people also felt that parts were occasionally missing from their units, though these issues were resolved quickly.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and prompt delivery, with... See more

Product

Consumers find products to be positive. Many reviewers praise the good quality of the products, noting they... See more

Service

Reviewers consistently express satisfaction with the service provided. Customers frequently highlight the... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of the ordering process, good... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Like past experience I found buying from Door Controls Direct easy and efficient. No fuss or bother.I was given details of the order confirmation ,delivery time etc all of which went without a hitch... See more

Company replied

Rated 5 out of 5 stars

This company saved me at 5pm on a Friday evening. I had to change the door control to our London block of flats, and, despite us not being a client they gave me advice which contradicted the manual... See more

Company replied

Rated 5 out of 5 stars

What can I say . Real customer service still exists . Contacted Door Controls searching for a little switch for my mums key lock . Lucy the lady who picked up my enquiry swiftly replied and within 2 d... See more

Company replied

Rated 5 out of 5 stars

OUTSTANDING Service! Fabulous team to deal with, gave me the suitable technical information and the 10 door closures arrived. They also replaced FREE OF CHARGE 4 of the overhead closures covers after... See more

Company replied


Company details

  1. Hardware Store

About Door Controls Direct

Written by the company

Your dependable source for door solutions that will keep people safe and secure

Whether you are searching for commercial door closers, mechanical locks, access control systems, or any other door hardware products, you can depend on Door Controls Direct. Our GAI-qualified technical sales team can help you find the right product for the right job, ensuring compliance with building regulations and product standards. 

Door Hardware and Access Control 

We recognise the critical role that doors and their hardware play in the safety and security of any building. Whether you require ironmongery for a listed private residence, a multi-building commercial site, or an upgrade and maintenance project for an office space we supply quality products from industry leading brands. You can rely on us to deliver. 

Our extensive product range encompasses a wide variety of electric locks, insurance rated mortice locks, and CE marked fire door ironmongery tailored to meet your specific requirements. Shop for door handles and hinges to refurbish existing internal and external doors, upgrade cylinder door locks to current security standards, and install compliant panic hardware to final exit doors. 

Fire Door Ironmongery 

Fire doors and fire door ironmongery are crucial components in passive fire protection measures. Shop for fire door signage, intumescent seals, and more with our fire door essentials range. Not sure what you need? We have compiled our own fire door ironmongery kits that cover locking and non-locking doors, escape doors, lift to lock bathrooms, and access control doors. Intumescent kits are included for hinges and lockcases. Separate intumescent packs are also available for concealed door closers, digital locks, and flush bolts. 

The Dependable Door Controls Solution 

Unlock the difference that dependability makes when you choose Door Controls Direct for unmatched reliability in door hardware and access control solutions. Whether you need like-for- like replacement products, door handles to match the latest trends, or ironmongery that is at the forefront of advancing market changes, we are here to help.

Shop online with us at www.doorcontrolsdirect.co.uk and as well as quick delivery on door and window ironmongery, you can view and download product documentation, so end-users are provided with the certification for their door hardware, and you can be sure you have the right product for your project. 

For more information on our door hardware product range, you can visit our website, download our latest edition of our product catalogue or contact our sales team on 01305 263300


Contact info

Promotion box for Door Controls Direct

Brand New Product Catalogue Out Now!

Your ultimate guide to all door control solutions.

4.8

Excellent

TrustScore 5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service and prices

Good service and prices

August 4, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Adam,

Thank you for your feedback.

We’re pleased to hear you were happy with both the service and the pricing, it’s great to know everything met your expectations.

If you need any additional support, we’ll be glad to assist.

Kind regards,
Sophie

Rated 5 out of 5 stars

Arrived on time good product

Arrived on time. Good communication and it seems like a high quality product.

August 17, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning,

Thank you for your feedback.

We’re pleased to hear your order arrived on time and that you were happy with both the communication and the quality of the product.

Please don’t hesitate to reach out should you need more support.

Best wishes,
Sophie

Rated 5 out of 5 stars

found on the internet great easy to use…

found on the internet great easy to use service very good pricing delivery perfect product is great highly recommended eifion davies college of st barnabas

August 15, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Eifion,

Thank you for your detailed feedback.

We’re delighted to hear you found our service easy to use, with competitive pricing and prompt delivery and that the product itself met your expectations. Your recommendation means a lot to us.

Our team is always here if you need further assistance.

Warm regards,
Sophie

Rated 5 out of 5 stars

Correct advice given when I requested…

Correct advice given when I requested details of part required
Prompt despatch and delivery

August 14, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Gerald,

Thank you for your feedback.

We’re pleased to hear you received the right advice and that your order was dispatched and delivered promptly. It’s great to know the service met your expectations.

We’re always happy to help with anything further you might need.

Warm regards,
Sophie

Rated 1 out of 5 stars

Still no delivery .

Still no delivery .. it’s been at least a week 🤷‍♂️… I thought i paid for next day delivery… please look into this .. thanks

August 12, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Hi Steve,

I can see was delivered on the 13th of August. I will email you the proof of delivery from DPD. Hopefully this will help locate the parcel.

Best regards,

Glen

Rated 5 out of 5 stars
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Simon,

Thank you for your feedback, we’re really pleased to hear you were happy with both the service and the product.

If you need any further assistance, we’re always here to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

Website easy to use

Website easy to use, smooth transaction
Quick delivery

July 29, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Deborah,

Thank you for your feedback.

We’re delighted to hear you found the website easy to use, the transaction smooth, and delivery nice and quick.

If you need any further assistance, we’re always here to help.

Best wishes,
Sophie

Rated 5 out of 5 stars

Superb service from Brian from start to…

Superb service from Brian from start to finish who couldn’t have been more helpful. Highly recommended!

August 14, 2025
Unprompted review
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Eddie,

Thank you for your kind words.

We’re so pleased to hear Brian was able to support you from start to finish, we’ll be sure to pass on your feedback to him. Your recommendation means a great deal to us.

Warm regards,
Sophie

Rated 5 out of 5 stars

Order Arrived On Time

First Class Service

August 7, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Barry,

Thank you for your review. We’re delighted to hear your order arrived on time and the service was first class!

If you need any further assistance, we’re always here to help.

Best wishes,
Sophie

Rated 5 out of 5 stars

Excellent experience

Your phone technical support talked me through everything i needed to buy and offered alternative options before I placed the order. They advised of the anticipated delivery time at the time of purchase which they kept to.

August 6, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Stephen,

Thank you for your detailed feedback.

We’re delighted to hear our technical support team were able to guide you through the options and make sure you had all the information you needed before placing your order. It’s also great to know delivery met expectations exactly as advised.

If you need any further assistance, we’re always here to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

They helped me choose the right…

They helped me choose the right replacement and it arrived quickly - good service.

July 21, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Andy,

Thank you for your feedback.

We’re pleased to hear we could help you find the right replacement and that it arrived quickly. It’s great to know the service met your expectations.

Best wishes,
Sophie

Rated 5 out of 5 stars

Very good service

Very good service. Many thanks

July 31, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Daniel,

Thank you for your feedback.

We’re really pleased to hear you were happy with the service. Your support is greatly appreciated.

Many thanks,
Sophie

Rated 5 out of 5 stars

Super helpful and Josh gave great…

Super helpful and Josh gave great technical advice. Thank you!

August 4, 2025
Unprompted review
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Eleanor,

Thank you for your lovely feedback.

We’re so pleased to hear Josh was able to provide helpful technical advice, we’ll be sure to pass your kind words on to him. We're always happy to help, so don’t hesitate to reach out if you need anything else.

Best wishes,
Sophie

Rated 5 out of 5 stars

Easy to order and arrived next day as…

Easy to order and arrived next day as expected.

July 29, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Lindsay,

Thank you for your feedback.

We’re glad to hear the ordering process was straightforward and that your delivery arrived right on time. It’s great to know everything met your expectations.

If there’s anything else you need, we’re always here to help.

All the best,
Sophie

Rated 5 out of 5 stars

Fast delivery, great service!

Fast delivery and great costumer service!

July 29, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Victor,

Thank you for your kind words.

We’re so pleased to hear you were happy with the fast delivery and customer service. Your feedback means a lot to us!

If there’s anything else we can help with, just let us know.

Kind regards,
Sophie

Rated 5 out of 5 stars

Happy Customer

Quick and easy ordering. Satisfied Customer.

July 23, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning,

Thank you for your feedback.

We’re so glad to hear the ordering process was quick and easy, and even happier to know you're a satisfied customer!

If there’s anything else we can help with, don’t hesitate to get in touch.

Best wishes,
Sophie

Rated 5 out of 5 stars

Great service

Great service. Very quick and exactly what I required.

July 25, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Ken,

Thank you for your feedback.

We’re really pleased to hear everything was just what you needed and arrived quickly. That’s exactly the kind of service we aim to provide.

If there’s anything else we can help with, just let us know.

Warm regards,
Sophie

Rated 5 out of 5 stars

Great Service from start to on time…

Great Service from start to on time delivery. Would recommend this company.

July 24, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning,

Thank you for your kind feedback.

We’re so pleased to hear you had a great experience from start to finish and that your order arrived on time. Your recommendation means a lot to us!

If there’s anything else we can help with, just let us know.

Best wishes,
Sophie

Rated 5 out of 5 stars

Door closers order

Door closers order.
Excellent service, Ordered the night before, received them the following day. Well packaged. Will be using again in the future

July 22, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good afternoon Mark,

Thank you for your kind feedback.

We’re so pleased to hear your order arrived quickly and in perfect condition. It’s great to know the service met your expectations, and we really appreciate your intention to order with us again in the future.

If there’s anything else we can help with, we’re always here.

Kind regards,
Sophie

Rated 5 out of 5 stars

Very helpful

Very helpful, all my equipment come next Day few weeks ago I had a fauty item and they sent the replacement next day. Brilliant.

July 22, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good afternoon Colin,

Thank you for your kind feedback.

We’re really pleased to hear that your orders have arrived promptly and that our team was able to resolve the issue with your faulty item quickly. It’s great to know the service has met your expectations.

If there’s anything else you need, we’re always happy to help.

Kind regards,
Sophie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look