Doorsolutionsdirect Reviews 601

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

Within a day of ordering 3 locks they were despatched and a day later arrived. Locks are Yale and were excellent value which could not be beaten. Initial enquiry with the company regarding door widt... See more

Rated 4 out of 5 stars

I thought I had ordered exactly which lock I needed, it looked correct on the web page, but either I misread the details or they were not completely clear. In the end I ended up with a lock that was s... See more

Rated 5 out of 5 stars

Excellent service from Door Solutions Direct!! Their website makes it easy to order the desired item and, if necessary, specify dimensions. I purchased a stainless steel kick plate for my front door.... See more

Rated 5 out of 5 stars

We ordered 2 aluminium kick plates and they are both exactly as we ordered. The pre-drilled holes helped a great deal and the plates also came with screws for fixing. The packaging was very good and... See more

Company details

  1. Security Equipment Store
  2. Do-it-Yourself Shop
  3. Door Shop
  4. Hardware Store
  5. Home Improvement Store

Written by the company

Door Solutions Direct are leading UK based distributor of all Architectural ironmongery needs. Based in the West Midlands with over 30 years experience. Experienced and qualified staff available offering the highest level of service at all times. The Door Solutions Direct range gives you a massive choice of products, including all the major brands, plus our own range of products. We also Manufacture Door Kick and Finger Plates on site which enables us to save customers time and money. We will cut our plates to suit any requested size. Our plates are available in Polished Brass, Polished Stainless Steel, Stainless Steel and Aluminium. Whatever your Architectural hardware needs, this website is sure to have the right product for you. The choice caters for all styles, materials and budgets.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

601 reviews

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Rated 1 out of 5 stars

AVOID THIS COMPANY

AVOID THIS COMPANY
item was showing as a stock item , had to chase a delivery date , given a delvery date never turned up chased again now being told its going to be be a further delay to delivery

September 25, 2025
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Rated 1 out of 5 stars

No Contact - No delivery

Items ordered and paid for on 18/8/25. Still not received today 26/8/25 so called to chase and was told it was out of stock but coming into them today so we should have delivered tomorrow 27/8/25. We were not made aware and neither was this emailed review who obviously assumed we would have already received our order. No contact whatsoever with an update and will not be using again.

August 18, 2025
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Rated 2 out of 5 stars

Room to improve communication

ordered 9 door closers. Web site says free next day delivery but they didn't arrive. Telephoned but only given an opportunity to leave a voice mail no person to talk to. Email not answered. Then received a text message stating the goods were out of stock but I did receive a full refund very promptly. Perhaps if the order confirmation stated the expected delivery date for those specific goods the stress would be removed.

July 28, 2025
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