The Door Store Limited Reviews 

We are very pleased with the service that we got from Tori at the door store in Belfast, nothing was too much bother for her she showed us the whole range of flooring and we decided on the Herring bone style floor.
We felt Tori put us at ease and was very helpfull. The floor is now down in the three rooms and looks great.
Thank you Tori.

David was very helpful and so polite as we purchased a wooden floor last Saturday, he was very effective in his service and we will certainly be back.

Great range of flooring and friendly, helpful staff who gave us excellent advice. The flooring we chose was in stock, so there was no waiting around. They also helped us find a fitter, Trevor Leach, who was excellent. Really pleased with the service from start to finish. Highly recommended!

Wanted LVT herringbone and Andy sorted it all out. Great service and price. Newtonabbey Branch

Kieren in the store was informative, helpful and friendly. After choosing to order 2 doors, he recommended Colin for fitting. Colin was not only an excellent carpenter, he was hard working, throrough and a joy to have in the house. I highly recommend The Door Store without reservation.

The service started off excellent, and to be fair, the sales process was very good — so much so that I was confident enough to go ahead with the purchase.

I bought three new 78 x 33 (35mm) Vancouver Urban Grey doors. I paid the balance this morning and collected them about an hour later. I paid £400 for the doors and fixtures, which I thought was a great deal, and at that point I was very happy with everything.

Unfortunately, that changed as soon as I got home.

When I unloaded the doors, I noticed that the bottom door had damage to the side. I phoned the store straight away and spoke to the salesman who sold me the doors, who is also the store manager. He asked me to bring the door back, which I did.

We inspected it in the yard, and he initially said it appeared to have been caused by impact. We had both quickly inspected the doors when loading them, but neither of us noticed the damage at the time.

He then went away to look into it and came back saying that the damage must have been caused by impact during my journey home.

For context, I drove approximately one mile from the store to my home, with the three doors on top of each other in the boot. The explanation given was that the damage had apparently been caused by something underneath the boot liner.

I honestly couldn't believe it. I find it extremely difficult to understand how a one-mile journey home, with the doors placed in the boot as they were, could have caused this particular damage — especially when the doors had been handled and transported by the store before I collected them.

What disappointed me even more was the resolution offered. I was offered £25 off the cost of a replacement door.

After spending £400 and leaving the store believing I had got a great deal, to then discover a damaged door almost immediately and be told that it was essentially my responsibility was incredibly frustrating.

To say I was peeved off is an understatement.

The sales experience was excellent, but unfortunately the way this issue has been handled has completely changed my opinion. I would have expected a much more understanding approach and a genuine attempt to resolve the situation fairly, particularly given that the damage was identified immediately after collection.

Conor Cleland from the door store Belfast fitted a herringbone laminate floor for me over 5 days

He has done a superb job and was a lovley personality to have working around my home

His work is first Class and the finishing touches of the skirtings super

He also advised where appropriate and the result is my very happy disposition

Happy Customer

Gabrielle Williamson

Unprofessional!!! Called up the store after purchasing a couple doors from here. The way the manager spoke to to me was appalling. I raised a simple query about a issue, which he automatically got defensive for no reason. To the point I had to ask him to calm down and talk to me respectfully (at this point I had said about 1 sentence on the reason for calling and he had done all the talking). Absolutely disgusting and unprofessional behaviour. Will not be going back to this store!

Other team members were nice. Doors seem alright, too early to tell, one had a few scratches which I ignored.
Be cautious the colour contrast for these doors are very apparent!! Stick with Howdens.

The Doorstore offers a good end to end service. The initial selection of our doors was facilitated by the helpful and unpushy staff who gave good advice and recommended all the extras we needed. They also recommended a fitter, Colin, who did an excellent job fitting all the doors perfectly. This involved moving all the stops and resizing for the very small downstairs loo door. Great work. He also suggested a decorator who will come to finish off.
My one piece of advice is check your door depth carefully. If we had got 3.5 rather than 4 cm doors it would have massively simplified the job.

Excellent customer service!...Nathan Glover showroom manager in Reading went out of his way to find the right handle for my internal door, which wasn't listed online and expedite my order! Plus applied a small discount for the inconvenience of my having to ring up.

If you’re looking for a carpenter to fit your Door Store Reading doors I can highly recommend Colin Quinlan. We had 11 internal doors fitted and all work perfectly. Colin and Ryan arrived on time every morning and just worked through until gone 5 every day.

Used the Reading store and was well supported. Used recommended carpenter and Colin Quinlan was fantastic. Colin was tougher, clean and fitted our door to a very high standard. Will be using again and would recommend for fitting doors.

I had a Door Store composite front door fitted recently. The fitter did a brilliant job, although there was far more for him to do than he expected: the floor was faulty under the old sill and the frame was wonky. It now looks terrific!

Every time I visit door store I feel I am a valued customer. This time it was Mark who went out of his way to help me find exactly what I needed.
All the staff are so helpful and friendly and I thoroughly recommend Door Store Reading

Just wanted to say a big thank you to Marc from Reading depot who dealt with my order - very helpful, professional and I will recommend - I rang as the web page wasn’t playing ball and was so pleased I picked the phone up
My 8 doors arrived yesterday and they are great - thanks again Marc

Went to the Newtownabbey branch which was an excellent experience. All available door styles and fittings were well laid out and Robbie our salesman demonstrated excellent knowledge and experience and made our choice a breeze. Stephen fitted our doors and has made an excellent job.

Ordered metal spiindles for my new banister as they were the perfect height other suppliers needed cutting. Very pleased with what i received and the service i received later when i found out we had ordered a few short. The manager went out his way to send us the extra spindles thank you.

Came in for general advice and left with 12 square meters of laminate for our new garden room after being expertly sold by Kieran. Not only did he sell the product with clear reasons why I should spend the extra money but he even gave me a practical demonstration on how easy it was to cut and lay the flooring myself. I was then able to put the floor down in a matter of a few hours once I got home. He even helped me carry it all to the car. Very impressed by this shopping experience.

From our first visit to the Belfast store Gary walked us through all the options and gave superb spot on advice. Even before we decided to order we were made tofeel like valued customers. Gary made the ordering process so easy and handled our minor amendments with no fuss at all. The Fitter Michael fitted our doors and the result was absolutely fantastic. The quality of the doors was complimented by Michaeld professionalism and in short we could not be happier with the result. I would have no hesitation in recommending Gary at Boucher Road as your salesman and Michael as your fitted. Top marks and if anyone in management reads this then please formally pass on our thanks to both Gary and Michael.

Such great service from gary lewis so plesant and helpfull at all times.
Many thanks again gary.