I recently came across Doou’s promotion. There were some misunderstandings regarding the bill. So I contacted their customer service. They’ve explained me everything very well. After that I got a ver... See more
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Review summary
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After 1 day, I got all the responses to my email. The good thing with DooU, they will let you choose the pharmacy of your choice. They also have plans. After 2 refills you need to go for reass... See more
Company replied
I was very impressed with the follow up from DooU regarding my order. They went out of their way to answer my questions and made me feel like a valued customer.
Company replied
The renews happens really quick, but if you actually need to contact their support it is a terrible experience. They just reply pre defined answers, looks like you are speaking to a ro... See more
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Company details
Written by the company
DooU is Canada's first frictionless healthcare platform. A Doctor-led weight loss program that is easy, personalized and works - Lose up to 20% body weight and get weight loss medications from the comfort of your home.
Contact info
Canada
- doou.ca
4.4
Excellent
483 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from DooU
Hi Janice,
Thank you so much for taking the time to share your feedback!
We’re really happy to hear that you had a great experience with us. It means a lot to our team to know that the process felt smooth and positive for you from start to finish.
Our aim is to make sure everything—from the initial assessment to prescription review and ongoing support—is as simple, efficient, and supportive as possible. Your kind words are truly encouraging and let us know we’re on the right track.
Thank you again for choosing us and for your wonderful review!
Best Regards,
DooU Team
It is a scam
It is a scam. There is ZERO transparency re: price and that is intentional, and "customer service" is run ENTIRELY by AI, you can't speak with a human.
I specifically asked to be considered for ONLY the generic version of Ozempic and yet without my approval, a script for brand name Ozempic was sent to Pocketpills (the affiliated pharmacy).
And even then, NO COSTS WERE OUTLINED, nor was I given the option to cancel. I had to panic contact Pocketpills so that I wouldn't be charged hundreds of dollars for something I can't afford. I still haven't received email confirmation that the order was in fact canceled.
There is only one reason costs would be so opaque in this scenario and that's because these people are running a scam.
The fact that they ask you to input your cc info right away without any cost breakdown should have been the first and biggest red flag. And worse you aren't given an option on the website to delete the cc information after the fact.
Taking advantage of people like this is shameful.
June 1, 2026
Unprompted review
Reply from DooU
Hi Viki,
Thank you for sharing your feedback.
We’re very sorry to hear about your experience and understand your concerns regarding pricing transparency and communication. This is not the experience we aim to provide.
We take your comments seriously and would like to clarify that prescriptions and pharmacy fulfillment decisions are based on clinical approval and partner pharmacy processes, but we understand that clearer communication around costs and options is important.
We would like to look into this further for you and ensure your concerns are properly addressed. Please contact us at support@doou.ca so our team can review your case and confirm the status of your cancellation.
Best Regards,
DooU Team
Friendly staff.
I had a prompt response after my emails and they responded very positively and answered all my questions. The staff were friendly and polite.
Very happy with DooU
June 2, 2026
Unprompted review
Reply from DooU
Hi Vindhya,
Thank you for taking the time to share your feedback.
We’re apologize for the inconvenience you have had on the platform. We understand how frustrating this can feel, especially when you’re looking for clear and personalized support.
While we do use automated systems to help streamline responses and provide quicker initial assistance, we absolutely recognize the importance of speaking with a real team member when needed. Your feedback is important and will be shared with our team as we continue improving our support experience.
Please contact us at support@doou.ca and let us know a convenient time for you when our team can reach out to discuss any concerns you may have regarding your treatment plan.
Best Regards,
DooU Team
So fast and website was really easy to…
So fast and website was really easy to navigate
May 31, 2026
Unprompted review
Reply from DooU
Hi Susan,
Thank you so much for your wonderful feedback!
We’re really glad to hear that you found the process fast and the website easy to navigate. Making the experience simple, smooth, and stress-free is something our team puts a lot of focus on, so it’s great to know it made a positive difference for you.
We understand that when it comes to health-related services, ease of use and speed matter a lot, and we’re happy that everything felt straightforward from your side. Your kind words are truly appreciated and help reinforce the work we’re doing to keep improving the platform.
Best Regards,
DooU Team
Great service
All matters settled easy wirh AK. Efficient and professional. Great interaction. Nice work
May 31, 2026
Unprompted review
Reply from DooU
Hi Pierre,
We’re sorry to hear that your experience did not meet your expectations. We understand your concern regarding communication and support, and we appreciate you taking the time to share this.
Please reach out to support@doou.ca with a time convenient for you. Our team would like to get an opportunity to connect with you and will be glad to guide you through any questions or concerns you may have regarding your treatment plan.
Best Regards,
DooU Team
They are what they say
May 28, 2026
Unprompted review
Reply from DooU
Hi Alena,
Thank you for your feedback!
We really appreciate you taking the time to share your experience. It means a lot to hear that you feel we deliver on what we promise. Building trust and transparency is very important to us, and we’re glad that came through in your interaction with DooU.
Our team aims to ensure that the process is straightforward, reliable, and consistent from start to finish—from the initial assessment all the way through to prescription fulfillment and ongoing support.
Best Regards,
DooU Team
I am more confident now that my order…
I am more confident now that my order is ready. I found it extremely difficult the first part of the process when I had not heard anything for over four days and the only contact was through AI. Now that the pharmacy has my prescription and I have my account, it is going much smoother which is the reason for the five star. I should add that once I was contacted by the agent (a human) I was relieved.
May 29, 2026
Unprompted review
Reply from DooU
Hi Ann,
Thank you for taking the time to share your feedback and for your honest review.
We’re really glad to hear that things have improved for you and that you’re now feeling more confident as your order progresses. It’s also great to know that once you were connected with a team member, you felt more supported—this is exactly the kind of experience we aim to provide throughout the entire process.
That said, we’re sorry to hear that the early part of your journey felt uncertain and that the lack of timely communication caused frustration. We understand how important clear and responsive updates are, especially when waiting for treatment, and your feedback helps us identify where we can do better.
We truly appreciate your patience during the process and are happy that everything is now moving more smoothly with your prescription and account set up.
Best Regards,
DooU Team
Love the app
May 28, 2026
Unprompted review
Reply from DooU
Hi Erin,
Thank you so much for your lovely feedback!
We’re really happy to hear that you love the platform. Our aim is to make the experience as simple, smooth, and supportive as possible, so it’s great to know it’s working well for you.
We’re always working on improving the platform to make it even more convenient and user-friendly, so your feedback genuinely motivates us to keep going.
Thanks again for taking the time to share your thoughts and for being part of DooU—we truly appreciate your support.
Best Regards,
DooU Team
Didn't take long to get assessment done…
Didn't take long to get assessment done and get a Rx . Very happy with my experience
May 28, 2026
Unprompted review
Reply from DooU
Hi Elena,
Thank you for your review!
We’re glad to hear your assessment and prescription process was quick and that you had a positive experience with us. Your satisfaction means a lot to our team.
Best Regards,
DooU Team
My experience
Applying online DooU was a pleasant experience. It was quite fast in receiving an answer whether I’d be approved or not. It also didn’t take long for the physician to view and decided to approve my assessment. Now I’m just waiting to receive my medication. I can’t wait to start. Thanks. DooU.
May 27, 2026
Unprompted review
Reply from DooU
Hi Darren,
Thank you for your kind review!
We’re happy to hear you had a smooth and fast experience with DooU, and that your assessment was reviewed and approved quickly by our physician team. We understand how exciting it is to be at the start of your treatment journey.
Thank you for choosing DooU!
Best Regards,
DooU Team
It was easy to sign up
It was easy to sign up, but I thought it was $45 for Ozempic, turns out it was 300 a month. I can not afford that, that is why I cancelled.
May 27, 2026
Unprompted review
Reply from DooU
Hi Val,
Thank you for your feedback.
We’re sorry to hear the pricing was not what you expected and that it led to your cancellation. We understand how important affordability is when it comes to ongoing treatment, and we apologize for any confusion regarding the cost.
If you ever decide to revisit your options in the future, our team would be happy to review more affordable alternatives or help clarify pricing before you proceed.
We appreciate you taking the time to share your experience.
Best Regards,
DooU Team
Bait and switch
Sure enough another place saying free something but then suddenly it’s $350. No Thank you :)
May 20, 2026
Unprompted review
Reply from DooU
Hi Elaine,
hank you for taking the time to share your feedback. We’re sorry to hear that your experience with pricing was unclear and left you feeling frustrated.
We understand how important transparent and upfront information is when making healthcare decisions, and we regret that this was not your impression. Our intention is never to mislead or cause confusion, and we take concerns like yours seriously.
Your feedback has been shared with our team so we can review how pricing information is presented and improve clarity moving forward. We are always working to make the process as straightforward and transparent as possible for everyone.
Best Regards,
DooU Team
Very sketchy
Very sketchy. Wanted a prescription, got it. The telehealth pharmacy they hooked me up with was reluctant to give pricing information after I received my prescription... And when I did get that info it was.... Wrong.
May 19, 2026
Unprompted review
Reply from DooU
Hi Sean,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, especially regarding the communication around medication pricing. We understand how frustrating and concerning that can feel.
Our goal is always to provide a transparent, supportive, and professional experience throughout the entire process, including coordination with partner pharmacies. We sincerely apologize if the information you received was unclear or inconsistent. Your feedback is very important to us, and we will share it with our team so we can continue improving communication and the overall customer experience.
Best Regards,
DooU Team
They gave me a quick answer and the
They gave me a quick answer and the
They better not charge me for the first month of medical assistance 100% recommended
May 19, 2026
Unprompted review
Reply from DooU
Hi Joan,
Thank you so much for your review and recommendation! We’re very happy to hear that you received a quick response and had a positive experience with our team. Providing timely support and making the process simple and stress-free for our customers is always our goal.
We also appreciate you sharing your thoughts regarding the first month of medical assistance. Transparency and clear communication are very important to us, and our team is always here to help answer any questions about billing or services to ensure you feel informed and supported throughout your journey.
Thank you again for your trust, your feedback, and for recommending us.
Best Regards,
DooU Team
Reply from DooU
Hi DooU member,
Thank you so much for your kind review and for taking the time to share your experience with us! We’re delighted to hear that our team was able to answer all of your questions and provide the guidance and support you were looking for.
At the heart of what we do is a commitment to clear communication, personalized care, and making every step of the process as comfortable and informative as possible. Knowing that you felt supported throughout your experience truly means a lot to our team.
We sincerely appreciate your trust and support.
Best Regards,
DooU Team
Reply from DooU
Hi Josee,
Thank you for your review and for taking the time to share your experience with us! We’re so glad to hear that our team was able to answer all of your questions and provide the information and support you needed.
We believe that clear communication and personalized care are essential to creating a positive healthcare experience, so it’s wonderful to know that you felt informed and supported throughout the process.
We truly appreciate your trust and support, and we’re always here if you have any additional questions or need assistance. Thank you again for choosing us!
Best Regards,
DooU Team
I don't believe how easy it's was
I don't believe how easy it's was , you guys doing a great job
May 19, 2026
Unprompted review
Reply from DooU
Hi Ibrahim,
Thank you so much for your amazing review and kind words! We’re truly delighted to hear that you found the process so easy and smooth. Making healthcare simple, accessible, and stress-free for our customers is exactly what we strive for every single day, so feedback like yours means the world to our team.
We know that starting a healthcare journey can sometimes feel overwhelming, which is why we work hard to create an experience that is straightforward, supportive, and convenient from beginning to end. Hearing that we were able to exceed your expectations is incredibly rewarding for all of us.
Best Regards,
DooU Team
The only reason I gave 4 instead of 5…
The only reason I gave 4 instead of 5 stars is because/c I would love to be able to have the actual prescription to bring to my own local pharmacy. Otherwise, very efficient and professional.
May 18, 2026
Unprompted review
Reply from DooU
Hi Stacey,
Thank you so much for your thoughtful review and for sharing your feedback with us. We’re very happy to hear that you found our service efficient and professional, as providing a smooth and supportive experience for our customers is always our priority.
We also truly appreciate your suggestion regarding having access to the prescription for use at your own local pharmacy. Feedback like yours is incredibly valuable and helps us better understand how we can continue improving the customer experience. We will be sure to share your comments with our team for consideration.
Thank you again for your trust and support. We’re grateful to be part of your healthcare journey and look forward to continuing to assist you.
Best Regards,
DooU Team
Reply from DooU
Hi David,
Thank you so much for your kind review! We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that you had a great experience with our service.
Our entire team is dedicated to providing fast, reliable, and supportive care while making the process as smooth and convenient as possible for our customers. Knowing that we were able to meet your expectations means a great deal to us and motivates us to continue delivering the highest level of service and support.
We are grateful for your trust and confidence in us, and we look forward to continuing to support you throughout your journey.
Best Regards,
DooU Team
Amazing!
Reliable, very fast and easy service! Everything handled with the care of the customer with proper medical explanations and guidelines. Thank you very much!!
May 14, 2026
Unprompted review
Reply from DooU
Hi Firuza,
Thank you so much for your thoughtful review! We’re delighted to hear that you found the service reliable, fast, and easy to use. Providing compassionate care, clear medical guidance, and a smooth experience for our customers is always our top priority.
We truly appreciate your trust and support, and we’re here for you on every step of the way. Thank you again for choosing us!
Best Regards,
DooU Team
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