I purchased the wrong colour golf balls, spotted it just before shipping. Marcus cancelled my order and refunded me very promptly with no issues through chat window.
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See what reviewers are saying
Tried to buy a driver, great price, free delivery to UK over £50, all good, but the website wouldn't accept my N Ireland post code. It would appear that Dormy golf don't deliver to ROI, and that ext... See more
Company replied
Last year I've ordered a Cobra driver through Dormy Unfortunately the driver-head cracked during a tee-off. Received a full refund from Dormy under warranty. Even for the return of the driver I receiv... See more
Company replied
Had problems with delivery FedEx were supposed to deliver on the Monday, didn’t arrive until Wednesday afternoon, very frustrating. The item looks to be as described and is good value compared to oth... See more
Company replied
Company details
Written by the company
Dormy har Europas största golfvaruhus. Hos oss hittar du allt det senaste inom golf. Vi har passionen och kunskapen att hjälpa dig att välja rätt golfutrustning.
Contact info
Salamandervägen 29, 71936, Örebro, Sweden
- info@dormy.se
- dormy.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely friendly and fast service
Extremely friendly and fast service! Thank you, Oskar.
March 17, 2025
Unprompted review
Reply from Dormy Golf
Thank you for your lovely review!
We’re so glad to hear that Oskar could help you quickly and in a friendly way – we’ll be sure to pass that on to him!
Have a fantastic day ahead!
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Marcus in your customer service was so…
Marcus in your customer service was so helpful and patient
March 11, 2025
Unprompted review
Reply from Dormy Golf
Thank you for your kind words Harri!
We're really happy to hear that Marcus took good care of you – we’ll make sure he sees this!
Take care and have a fantastic day!
Fabulous after sales service
I raised a warranty issue with a pair of ECCO shoes.
A few messages on the live chat and couple of pictures later a new pair was despatched with no fuss at all.
Really great service - helpful and pleasant support team.
Don't worry that the goods come from Sweden with service like this backing it up.
Well done Dormy - masterclass in customer service,
March 11, 2025
Unprompted review
Reply from Dormy Golf
Thank you so much for your amazing review Steve!
We're thrilled to hear that the warranty process was smooth and that you felt well taken care of. Your kind words mean a lot to the whole team!
Hope you enjoy your new ECCO shoes, and good luck with the golf season!
I'm giving you a simple question
I'm giving you a simple question, your are giving me a task to rate you on trustpilot AND a smiley on the chat!!!!
March 7, 2025
Unprompted review
Reply from Dormy Golf
Hi Erik!
Thanks alot for your feedback.
Obvisously it's standard with every chat to have the option to rate us via Trustpilot, but I can agree that it's alot for just a simple question.
We'll take that with us going forward and wish you a great upcoming golf season.
/Friends at Dormy
This is always my go to site for all…
This is always my go to site for all things golf.
Any issues are resolved promptly. The service is second to none. Keep it up Dormy, you are amazing!
March 1, 2025
Unprompted review
Reply from Dormy Golf
Thank you for your wonderful review Sharon!
It means the world to us to be your go-to for all things golf. We’ll keep doing our best to live up to those kind words!
Take care and have a great day!
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Great to deal with
Dormy golf does it again, best prices on the internet. Very easy to deal with.This is my 3rd purchase from Dormy golf a Sim Max 2 hybrid. Great value for money. 10 out of 10 for Dormy Golf 👍but a miserable 5 out of 10 for FedEx😩
I was able to track the club all the way to the dilvery address which unfortunately wasn’t my home address. Fortunately the delivery driver took a photo of where he left the club in his message to me when it was delivered. After a bit of hassle I managed to track down the club from the wrong address. trying to contact FedEx is almost impossible.
February 26, 2025
Unprompted review
Reply from Dormy Golf
Hi Colin! Thanks again for taking the time to post a review and for shopping with us – we really appreciate it! 😊 We’re glad to hear you’re happy with your new SIM Max 2 hybrid and our service. That said, we’re sorry to hear about the delivery trouble with FedEx. While shipping is handled by external partners, we completely understand how frustrating that must have been. If you ever run into issues like this again, feel free to reach out to us, and we’ll do our best to assist.
Very good chat service got back to me…
Very good chat service got back to me straight away with all I needed. Very helpful
February 25, 2025
Unprompted review
Reply from Dormy Golf
Thank you for your review! 😊 We’re glad to hear that our chat service was quick and helpful. Feel free to reach out anytime!
/ Your friends at Dormy Golf
Fast and clear answer from customer support
I had an question concerning the "Try for 30 days Iron sets" and this question was quickly and adequately answered and handled
February 3, 2025
Unprompted review
Reply from Dormy Golf
Hi Micha! Thank you so much for your feedback. I hope you can find new iron clubs with us and that they suit you :) You know where to find us if you have any more questions.
/Dormy Golf
Great supplier of golfgear!
Great supplier of golfgear!
Not only does Dormy supply a wide range of golf articles, they also reply very fast when it comes to questions!
January 6, 2025
Unprompted review
Reply from Dormy Golf
Thank you so much for your review. We’re delighted to hear that you’re happy with the work we do. You’re always welcome to reach out again if you have more questions – we love talking about golf :)
/Your friends at Dormy Golf
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I tried to buy a Garmin watch in your…
I tried to buy a Garmin watch in your net shop. It didn´t give me to do it. I have been your customer many years ago and maybe therefore the net page said that I already have registered when it asked for the security word.
I do not have any kid of idea what security word I was times ago using on your page. Anyhow not even new profile creating was possible. No I have to find somewhere another Garmin deliver. With best regards Juhani Wiio
December 11, 2024
Unprompted review
Reply from Dormy Golf
Hello Juhani! Thank you for your feedback. If you have any issues with making a purchase or logging in on our website, we recommend contacting our customer service. You can reach us at info@dormy.se, so please email us and we will assist you with your case :) Have a great day!
/Dormy Golf
Reply from Dormy Golf
Hello Steve! We're sorry to hear that you feel this way. We apologize that your experience didn't meet your expectations. Please give us another chance in the future, and we promise to deliver top-class customer service, just as we always strive to do :)
/Dormy Golf
Trying to buy Garmin R10 for 3Days…
Trying to buy Garmin R10 for 3Days Won’t let me use my visa credit card. Can’t speak to customer service. It all seems to be a bot. Will get it elsewhere.
November 27, 2024
Unprompted review
Reply from Dormy Golf
Hi Paul,
Thank you for your feedback. How strange that it’s not working for you. Our customer service (with real people 😉) is available during office hours now in the off-season. You can find the contact details here: https://www.dormy.com/en/contact-us-dormy. Please don’t hesitate to reach out to us via email or phone, and we’ll assist you further with your case.
Have a great day!
Best regards,
Your friends at Dormy
Absolutely outstanding service
Absolutely outstanding service. Prices lower than anywhere else. Easily contactable customer services / advisors, super super helpful. Put UK golf companies to shame. Don't go anywhere else, obviously slightly longer delivery time but 100% worth the wait to deal with such a professional outfit.
November 26, 2024
Unprompted review
Reply from Dormy Golf
Thank you for your review, Peter! We're thrilled to hear about your experience with us. Good prices are, of course, important, but providing top-notch customer service is also high on our list of priorities. We're glad you appreciate that! Welcome back :)
/Dormy Golf
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Excellent service and warranty process
Last year I've ordered a Cobra driver through Dormy Unfortunately the driver-head cracked during a tee-off. Received a full refund from Dormy under warranty. Even for the return of the driver I received a DHL label. The whole warranty process was done swiftly with pleasant and timely communication. Great Service.
November 26, 2024
Unprompted review
Reply from Dormy Golf
Hi Jeroen! Thank you for your review. We're glad to hear that you find it easy to shop with us and that you received the right assistance from our customer service. We hope you can find a new driver that lasts a long time for you :)
/Dormy Golf
Awful Custimer Service - I ordered a golf bag for my sons…
I ordered a golf bag for my sons birthday, it was a limited edition which was more expensive than others available. It shipped to Ireland 10 days later and I received a completely different golf bag. It took 2 days for them to agree with me that the bag was a completely different colour scheme which was unbelievable considering the photos clearly showed this . They then agreed I had received the wrong bag. I was then told they had advertised a bag they didn't have and to send the one I have back if I wasn't happy. Needless to say the birthday has passed and they did not respond to my email expressing my dissatisfaction with the whole experience.
November 11, 2024
Unprompted review
Reply from Dormy Golf
Hi John, and thank you for your feedback.
First of all, we want to apologize for what has happened. There was an incorrect image on our website for the bag you ordered. It's a mistake we're not proud of – but unfortunately, things like this sometimes occur. We've also made you an offer to keep the bag at a discounted price. The choice is yours whether you’d like to accept the offer or return the bag.
Regardless, we’re truly sorry for the inconvenience this has caused you, especially around a birthday. Sometimes we miss on the golf course – and occasionally off it too. This error is entirely on us, and we take full responsibility for it. Please accept our sincerest apologies.
We hope you’ll consider giving us another chance in the future, and we promise to deliver a birdie instead of a bogey next time. Feel free to reach out to our customer service if you have further questions, and we’ll be happy to assist you.
/Dormy Golf
Dormy great range and good prices
Easy to navigate website and agents very helpful.
My order arrived the day before the predicted day so all good and prices are very competative.
October 31, 2024
Unprompted review
Reply from Dormy Golf
Thank you for your review, David; it means a lot to us. It's great to hear that you appreciate both our website and the delivery. Welcome back!
/Dormy Golf
Really happy with the shop
Really happy with the shop, but also happy with the support staff.
October 30, 2024
Unprompted review
Reply from Dormy Golf
Thank you, Patrick, your words mean a lot to us :) Please feel free to reach out again if you have more questions; we love talking golf!
/Dormy Golf
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Great customer service
I ordered a fairway wood that came with a dozen balls free.
Unfortunately the balls didn't make it.
I reached out to dormy support and provided pictures of damaged box.
Balls immediately despatched and just received. Great service!!
Will definitely come back to this site.
October 29, 2024
Unprompted review
Reply from Dormy Golf
Thank you for your review, James. It’s great that our customer service was able to help you resolve the issue. Hope your new fairway wood treats you well and that the balls last a long time. Welcome back!
/Dormy Golf
Customer service was great
Customer service was great. They made it very easy for me. Thank you
October 22, 2024
Unprompted review
Reply from Dormy Golf
Thank you for your feedback, Miguel! It's great to hear that you appreciated the help you received from our customer service. Welcome back!
/Dormy Golf
Very helpful and solution oriented
October 16, 2024
Unprompted review
Reply from Dormy Golf
Thank you for your review, Dennis! Glad to hear you're satisfied with the help you received from our customer service, welcome back!
/Dormy Golf
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