I purchased the wrong colour golf balls, spotted it just before shipping. Marcus cancelled my order and refunded me very promptly with no issues through chat window.
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See what reviewers are saying
Tried to buy a driver, great price, free delivery to UK over £50, all good, but the website wouldn't accept my N Ireland post code. It would appear that Dormy golf don't deliver to ROI, and that ext... See more
Company replied
Last year I've ordered a Cobra driver through Dormy Unfortunately the driver-head cracked during a tee-off. Received a full refund from Dormy under warranty. Even for the return of the driver I receiv... See more
Company replied
Had problems with delivery FedEx were supposed to deliver on the Monday, didn’t arrive until Wednesday afternoon, very frustrating. The item looks to be as described and is good value compared to oth... See more
Company replied
Company details
Written by the company
Dormy har Europas största golfvaruhus. Hos oss hittar du allt det senaste inom golf. Vi har passionen och kunskapen att hjälpa dig att välja rätt golfutrustning.
Contact info
Salamandervägen 29, 71936, Örebro, Sweden
- info@dormy.se
- dormy.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Johanna was very helpfull
Johanna was very helpfull. Thank you for good service
October 8, 2024
Unprompted review
Reply from Dormy Golf
Thanks Ville! And welcome back at anytime :)
/Dormy Golf
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Got a putter from Dormy at a very good…
Got a putter from Dormy at a very good price compared to UK based retailers. It was dispatched super quick and delivery was attempted within a week which is as good as could be hoped for. Recommended!
September 23, 2024
Unprompted review
Reply from Dormy Golf
Thank you, Nick! We're glad you've already found us at Dormy, even though we've only been in the UK for a few months. Delivery times are very important to us, and our goal is to deliver to the UK within a week. It’s hard to make it much faster since all packages are shipped from our central warehouse in Sweden. Welcome back!
And hopefully, your new putter helps you score many birdies!
/Dormy Golf
Customer service reacted fast and the…
Customer service reacted fast and the answer was logical
September 20, 2024
Unprompted review
Reply from Dormy Golf
Thank you, John! Great to hear that you are satisfied after being in contact with our customer service. Welcome back!
/Dormy Golf
Returns to this company are difficult
Returns to this company are difficult. I was not given required paperwork after asking for it. I then received a garbled message from.fed ex. Company apologised but should have offered more.
September 9, 2024
Unprompted review
Reply from Dormy Golf
Hi Lindsey, and thank you so much for taking the time to write a review about us. We completely agree with you that the return process is currently far too complicated. We have recently launched dormy.com in the UK, and returns are a major challenge for us. However, we are aware of the issue and are working daily to improve it. So, please give us some time, and we will raise the standard to make it easier and smoother for you, our customers. It is our top priority. If you have any further questions, please feel free to contact our customer service again. We wish you the best of luck with the rest of your golf season! :)
/Dormy Golf
Evelina was very helpful and polite!
September 11, 2024
Unprompted review
Reply from Dormy Golf
Hi Prokopis, thank you for your review. We're glad to hear that you received great help from Evelina at our customer service. Welcome back!
/Dormy Golf
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Very quick respomse
Quick response in Chat
Sorted out the issue in seconds
September 11, 2024
Unprompted review
Reply from Dormy Golf
Hi Geoffrey! Many thanks for your feedback. We're glad we could be of help; feel free to reach out again if more questions arise in the future :)
/Dormy Golf
Excellent Customer Service
I had my eye on these irons for some time and Dormy were by far the best price. Received an email re 15% sale but was unable to place an order. Contacted them and Marcus went to a lot of trouble to correct the problem, eventually sending a link to my basket and I was able to complete the purchase. Second time I have used this company and hope to do so again in the future. Great service.
August 21, 2024
Unprompted review
Reply from Dormy Golf
Thank you so much for your review. It’s great to hear that you are satisfied with the customer service Marcus provided. I hope your new clubs help you play great golf in the future. Welcome back!
/Dormy Golf
very good experience as always.
September 3, 2024
Unprompted review
Reply from Dormy Golf
Thank you for your review and welcome back!
/Dormy Golf
Mizuno OMIO1 Putter- £199.
Mizuno OMIO1 Putter- £199.
Best price I found online including free delivery. Great communication and delivery. Highly recommend!
August 24, 2024
Unprompted review
Reply from Dormy Golf
Thank you for your feedback! It’s great to hear that you are happy with both the price and our service. We hope that your new putter helps you get the ball in the hole a bit faster :)
/Dormy Golf
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Great service
Great, Johanna (who I don't if she's a bot or not, it seems not) did the job of ordering for me because the system was not working. She answered quickly and efficiently.
August 28, 2024
Unprompted review
Reply from Dormy Golf
Hi! And thank you so much for your review. I can assure you that Johanna is not a bot but a living, breathing human being, just like everyone else in our customer service department who answers our customers' questions :) Great to hear that you received good help and that everything was resolved in the best way. Welcome back!
/Dormy Golf
I had an issue with an order
I had an issue with an order, fantastic customer service, will definitely use this company again!
August 25, 2024
Unprompted review
Reply from Dormy Golf
Thank you for your feedback, we're glad we could be of help and answer your questions. Welcome back!
/Dormy Golf
Ping Driver
Found this company when I was in Spain but then saw that they are now in the UK. Needed a new driver and they were doing a good price and also a discount for signing up to their loyalty club. Item shipped by FedEx and delivered on the specified date. It does take a little bit longer (one week) as the item is shipped from the EU but if you don’t need things next day then they are a really good option. Customer service replies on email are also quick. Would definitely use them again.
August 5, 2024
Unprompted review
Reply from Dormy Golf
Hi Richard! Thank you for your great feedback; it means a lot to hear. Glad you found us. We established ourselves in the UK a few months ago and aim to grow stronger and stronger in that market as well. We've been in Sweden since 1994 and have gradually expanded to new countries over the years, and now it's finally time for the UK. I hope we'll be in touch again in the future! And I hope your new Ping driver goes straight :)
/Dormy Golf
Unfortunately my parcel was lost by…
Unfortunately my parcel was lost by FedEx who took their time to admit it.
When Dormy had confirmation of that they quickly refunded the money-- being unable to replace the item
August 7, 2024
Unprompted review
Reply from Dormy Golf
Thank you for your feedback, Barry. We're sorry to hear that the package couldn't be delivered as expected. We're still new to the UK market, and right now, we're focusing heavily on improving the delivery conditions for our customers. Overall, it has worked very well for most of our customers so far, but there are still some challenges to address. We are in close contact with FedEx and are also in discussions with other shipping companies to find the most reliable solution for both us and our customers. Please give us another chance in the future, and we'll make sure everything goes perfectly next time. You're always welcome back, and good luck with the rest of the golf season! :)
/Dormy Golf
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Ystävällinen ja asiakaslähtöinen tapa…
Ystävällinen ja asiakaslähtöinen tapa toimia. Ongelmanratkaisukykyä löytyy.
Translation 😂
Thank you for great way to solve my problem.
August 7, 2024
Unprompted review
Reply from Dormy Golf
Kiitos arvostelustasi Pete. Mukava kuulla, että olet tyytyväinen asiakaspalveluumme. Tervetuloa uudelleen!
/Dormy Golf
Great first experience
Excellent service with a quick delivery, will be ordering from here again definitely.
July 14, 2024
Unprompted review
Reply from Dormy Golf
Thanks! Enjoy the summer and welcome back to us att Dormy Golf at anytime :)
/Dormy Golf
good customer service
The customer from your chat given by August L was very good!
July 23, 2024
Unprompted review
Reply from Dormy Golf
Thanks Jonathan! Enjoy the summer and welcome back to us att Dormy Golf at anytime :)
/Dormy Golf
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Tricky Problem solved with customer service determinationation
Despite a tricky problem related to the shipping of my purchase, it was possible to resolve the problem via chat, phone and email to the customer service personnel. They were determined to solve the issue and indeed they did!! Happy Ending with a satisfied customer. By the way the clubs are perfect!
July 16, 2024
Unprompted review
Reply from Dormy Golf
Hello John! Thank you for your positive feedback. It's great to hear that you are satisfied with the customer service we provide. We are still very new to the British market, but we are constantly working to improve the shopping experience. We hope your new clubs help you achieve low scores this summer :)
/Dormy Golf
Great experience
Great experience. Was a bit anxious about transporting to Scotland. Great service and very competitive price.
July 9, 2024
Unprompted review
Reply from Dormy Golf
Thank you, Graham! We are still quite new to the British market, so it’s great that you’ve already found us. Hope you have a wonderful summer on the golf courses, and welcome back to Dormy Golf in the future :)
Five star customer service
A broad array of clubs I was looking for. Awesome customer service replied quickly and arranged delivery promptly.
June 21, 2024
Unprompted review
Reply from Dormy Golf
Hello Markus!
Thank you for your feedback and welcome back.
/Dormy Golf
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