I purchased the wrong colour golf balls, spotted it just before shipping. Marcus cancelled my order and refunded me very promptly with no issues through chat window.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tried to buy a driver, great price, free delivery to UK over £50, all good, but the website wouldn't accept my N Ireland post code. It would appear that Dormy golf don't deliver to ROI, and that ext... See more
Company replied
Last year I've ordered a Cobra driver through Dormy Unfortunately the driver-head cracked during a tee-off. Received a full refund from Dormy under warranty. Even for the return of the driver I receiv... See more
Company replied
Had problems with delivery FedEx were supposed to deliver on the Monday, didn’t arrive until Wednesday afternoon, very frustrating. The item looks to be as described and is good value compared to oth... See more
Company replied
Company details
Written by the company
Dormy har Europas största golfvaruhus. Hos oss hittar du allt det senaste inom golf. Vi har passionen och kunskapen att hjälpa dig att välja rätt golfutrustning.
Contact info
Salamandervägen 29, 71936, Örebro, Sweden
- info@dormy.se
- dormy.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent prices and fantastic customer…
Excellent prices and fantastic customer service.
Quick and perfect delivery service. Especially their customer service and good policy on price guarantee & trial periods is top of top. Simply best golf online store in Europe !
April 25, 2023
Unprompted review
Reply from Dormy Golf
Great to hear that you like what we are offering. Welcome back when you need our help again!
/Dormy Golf
Advertisement
Great service and great deals
Great service and great deals , very quick to answer questions when you write a email , thanks and keep up the good work .
April 21, 2023
Unprompted review
Reply from Dormy Golf
Thank you Anthony! Welcome back to us att Dormy Golf anytime!
Excellent service and fast response
I am very happy with my experience at Dormy and the customer service
April 7, 2023
Unprompted review
Reply from Dormy Golf
Thanks for your feedback, Nico!
Play well!
/Dormy Golf
Reply from Dormy Golf
Thanks for your feedback, Boyd!
Good luck with the season!
/Dormy Golf
Best service EVER!
I've never had such an excellent customer service before! For some logistical reason, the carrier (PostNord) had divided my order into three separate parcels and I had not received text messages (emails came through though) for the separation of the parcels. They arrived into different locations under different shipping codes, so unfortunately one of the parcels were returned back to Dormy. After realizing that the biggest parcel did not contain all of the ordered goods, I immediately contacted their customer service by phone and right away, Oskar promised me that once the returned parcel arrived back to their warehouse, they would immediately revert it back to me and all this without any additional costs! Within 10 minutes, I had received the shipping codes by email and he had arranged everything back to order. I'm so happy with their service that I'll definitely use only their service for any upgrades of my golf gear in the future. This was also my first experience and came out as a solid 5/5 stars. This customer service representative definitely acted as the faces of the company and made sure that I'll promote them to all my golfer friends during this summer. THANK YOU!
April 1, 2023
Unprompted review
Reply from Dormy Golf
Thanks for your feedback, Mikko. Great that Oskar could solve the PostNord-problem for you. Welcome back to us!
Good luck with your golf season aswell!
/Dormy Golf
Advertisement
Outstanding customer service
March 29, 2023
Unprompted review
Reply from Dormy Golf
Thanks for the feedback! And good luck this season :)
/Dormy Golf
I was asking about skytrak guarantee…
I was asking about skytrak guarantee and get answer quickly.
March 24, 2023
Unprompted review
Reply from Dormy Golf
Great that everything worked out for you, Pertti. We are happy to help you again in the future!
/Dormy Golf
Great service and good prices at Dormy…
Great service and good prices at Dormy Golf
March 2, 2023
Unprompted review
Reply from Dormy Golf
Hi Michiel! Nice to hear that you are satisfied with our service and the prices we offer. Welcome back!
My order for the Titleist TSi2 16.5
My order for the Titleist TSi2 16.5, went wonderfully. Arrived (despite a 2 day delay by DHL), very quickly considering. Order was perfect. Chat line helpful. No hassles with duties nor VAT differences to DE. Absolutely great. Many thanks.
September 1, 2022
Unprompted review
Advertisement
The worst experience ever from a www…
The worst experience ever from a www golf shop
They promised 1-3 days regarding delivery today and still waiting 15days wow
April 21, 2022
Unprompted review
Poor service
Ordered a set of irons. After 12 days I enquired about the delivery and was told by three different customer service employees on three different days that they would contact their logisitcs partner and let me know. After not hearing back I got an Email 16 days after I placed my order saying that the item is out of stock. They did not even have the decency to apologize
May 11, 2021
Unprompted review
Perfect service
I ordered a pair of golfshoes wednesday, and i had them in my hands on friday.
I live in denmark, so i was really positive about the fast delivery.
It is definitely NOT the last time i order from there.
Keep up the good service and good prices.
September 20, 2014
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.