Dorset Nursing Supplies Reviews 

369
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the outstanding level of service. Customers frequently point out the exceptionally fast delivery times, noting that orders often arrive the very next day without any issues. Many people mention that the online ordering process is remarkably straightforward, smooth, and easy to navigate from start to finish. Consumers also note the high quality of various products, such as specialized cushions and medical supplies, which provide great comfort and support. Furthermore, buyers truly appreciate the very competitive pricing structures and the exceptionally helpful customer support team ready to assist with any questions.

What people talk about most

Delivery service

Customers report overwhelmingly positive experiences with the delivery service, frequently highlighting rapid... See more

Order

Clients share positive opinions on order, highlighting easy online ordering and consistently fast delivery... See more

Product

Users describe positive interactions with product, highlighting excellent quality, fair pricing, and rapid... See more

Service

People report positive experiences with service, consistently highlighting fast, prompt, and efficient... See more

Price

Reviewers express high satisfaction regarding the competitive and cost-effective price of the products.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company. My ear irrigation machine failed yesterday, and Dorset Nursing Supplies shipped a replacement out for me the very next day. Even put an urgent delivery sticker on it. A huge thank... See more

Company replied

Rated 5 out of 5 stars

Completed my online order, was approved the same day and out for delivery. Very impressed! Thank you for my goods! P.s I like that you want to confirm training and registration seeing as these day... See more

Company replied

Rated 5 out of 5 stars

As always, exemplary service, and a great range of products. On this occasion, a commode cushion was ordered one day and arrived the next morning. The cushion was a universal fit, and was found to... See more

Company replied

Rated 5 out of 5 stars

I had a query about VAT payment on my invoice. Via a telephone call, answered straight away, this was clarified and resolved. Always good service - easy ordering online and delivery always reliable.... See more

Company replied


Company details

  1. Medical Supply Store
  2. Engineer
  3. Medical Equipment Supplier

Written by the company

Dorset Nursing Supplies is a family owned business and an established and well-respected medical supply company within the NHS and the care industry. We have been a provider of medical supplies, medical equipment and incontinence supplies since 1985. We also provide our engineering services where we will fix and repair any medical equipment such as hoists, beds and much more. Our store is based in Bournemouth, Dorset, however we deliver worldwide so everyone can enjoy our amazing deals! When an order is placed from within the UK we aim to deliver it by the next day (subject to stock availability). We are happy to hear any and all reviews so we can keep our standards high! Thank you!


Contact info

4.8

Excellent

TrustScore 5 out of 5

369 reviews

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4.8

All reviews

(369)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

I recently had a problem with my ear…

I recently had a problem with my ear irrigation unit. I knew it was out of warranty but wanted to ask what could be done about it.
Steve was very helpful and said it could be sent off to be fixed and he would find out cost etc for me, as I wasn’t sure if it would be worth sending off, or getting a new one.
Without fail he called me the next day, and I decided it would be more beneficial to just order a new one instead.
I just wanted to say thank you. It was a pleasure dealing with Dorset Nursing Supplies and special thanks to Steve for his quick service and help, he was amazing. I placed my order on a Friday afternoon and received it the following Tuesday. You can’t get much better than that!
Thank you. I would highly recommend this company.

March 20, 2026
Unprompted review
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Reply from Dorset Nursing Supplies

Thank you for your kind review Kim, we really appreciate you taking the time to leave us such a lovely review. We have passed on your thanks to Steve who is very happy to hear this. Best wishes, Dorset Nursing Supplies

Rated 5 out of 5 stars

Matrx Libra Flo-Tech

DORSET NURSING SUPPLIES:
Thank you so much for my wheelchair cushion (Invacare, Maxrx and flo) it fits the wheelchair like a glove and I have noticed the relief straight away. Everyone was so helpful with my order and it came quickly the lady I spoke on the phone was amazing, professional and polite to me which was very reassuring, she answered all my questions when handing my call.👍 Would I encourage others to order from this company, that is a absolutely yes 💯

March 6, 2026
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Reply from Dorset Nursing Supplies

Thank you for your kind review Mary, we have shared your feedback with the customer service lady you spoke to. We really appreciate you leaving us a review :)

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Rated 5 out of 5 stars

Gloves and Aprons

arrived quickly, items well packed, products good quality at a good price.

February 16, 2026
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Reply from Dorset Nursing Supplies

Thank you for your kind review Tracy, we really appreciate it!

Rated 5 out of 5 stars

This is a tremendous company

This is a tremendous company, the products are delivered very quickly and the pricing structure is very competitive. The product (adult nappies) are far better than anything I get from the NHS.

January 8, 2026
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Reply from Dorset Nursing Supplies

Hi Anthony, thank you for your kind review, we really appreciate it! Thank you for continuing to choose us as your supplier. Kind regards, DNS

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Rated 5 out of 5 stars

As always, first class.

As always, exemplary service, and a great range of products.
On this occasion, a commode cushion was ordered one day and arrived the next morning. The cushion was a universal fit, and was found to be very comfortable in use.

January 8, 2026
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Reply from Dorset Nursing Supplies

Thank you Mr Pomeroy, we really appreciate the feedback! DNS

Rated 5 out of 5 stars

Super Quick delivery

Ordered items which were delivered super quick ( the next day!)
Great website would def use again

January 8, 2026
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Reply from Dorset Nursing Supplies

Thank you Barry, we really appreciate your kind review! DNS

Rated 5 out of 5 stars

FAB - as always!

Another order quickly shipped, well packed and no problems.. love you guys!

December 10, 2025
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Reply from Dorset Nursing Supplies

Thank you Elizabeth! :)

Rated 5 out of 5 stars

Completed my online order

Completed my online order, was approved the same day and out for delivery. Very impressed! Thank you for my goods!

P.s I like that you want to confirm training and registration seeing as these days anyone can buy it and not be regulated… thank you for practicing safe!

December 10, 2025
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Reply from Dorset Nursing Supplies

Thank you for your kind review Jess, we really appreciate it! :)

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Rated 5 out of 5 stars

Anna

Very easy to order from their website. The order arrived when they said it would and I am very pleased with the cushion I ordered for my husband.

December 10, 2025
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Reply from Dorset Nursing Supplies

Thank you Anna, we appreciate you taking the time to leave us a review :)

Rated 5 out of 5 stars

Box of 100 Heavy Duty Compactor Sacks

Ordered a box of 100 Heavy Duty Compactor Sacks. They arrived quickly, were very good value. Have been in use in a workshop and have worked out well. An ideal size for an old fashioned size dustbin. Would I buy them again and from this company, Yes, definitely.

October 3, 2025
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Reply from Dorset Nursing Supplies

Thank you for your kind review Peter!:)

Rated 5 out of 5 stars

Dorset nursing

Good products
Friendly and obliging staff
Always speedy delivery
5 stars

November 17, 2025
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Reply from Dorset Nursing Supplies

Thank you for your kind review! :)

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Rated 5 out of 5 stars

Prompt delivery

Prompt delivery . Excellent personal service

November 10, 2025
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Reply from Dorset Nursing Supplies

Thank you for your continued custom Julie, we really appreciate it!

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