If you’re looking for timely processing and clear communication, DORT is not the right place. Our APPRAISAL took nearly SIX WEEKS — a timeline that should never exceed two weeks from contract... See more
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See what reviewers are saying
I have been a customer for this credit union for several years. They recently put in an automated system and I went back and forth until I found someone who could help me. I was trying to get a new p... See more
The absolute worst customer service from Jerry. Extremely condescending, I had to ask three separate times about how to login to my new account and he was instructing me to just drive to the branch, i... See more
I would NOT recommemd this bank to ANYONE. closed my account after not even being open a week. Must be there 6 months to make mobile deposits, 90 days before you can make check or cash deposits by at... See more
Company replied
Company details
Information provided by various external sources
Dort Financial Credit Union is a not-for-profit financial cooperative whose mission is to open doors to our members by providing quality financial services.
Contact info
9048 Holly Road, 48439, Grand Blanc, United States
- 800-521-3796
- feedback@dortfcu.org
- dortonline.org
1.5
Bad
553 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Andrea and regan has been a pleasure to…
Andrea and regan has been a pleasure to deal with. I would recommend anyone to deal with them at Dort.
March 1, 2021
Reply from Dort Financial Credit Union
Lisa, this is so great to hear -- thanks for sharing your experience with us and we hope to see you again soon!
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You guys did an awesome job appreciate…
You guys did an awesome job appreciate you very much thanks for the opportunity to do PSS with you you guys are number one in my book.
March 1, 2021
Reply from Dort Financial Credit Union
Thank you for being part of Dort Financial, Samuel! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you.
Great service as usual with April.
March 1, 2021
Unprompted review
Reply from Dort Financial Credit Union
Terry, thank you for the 5 star rating. We thank you for your membership and hope to see you again soon.
Reply from Dort Financial Credit Union
We're happy to be here for you, Ronda! Thanks for taking time to leave a review, and for being part of our Dort Financial family. See you again soon.
Great staff
Our visits are always smooth and fast. The staff is always friendly and quick to help
February 28, 2021
Unprompted review
Reply from Dort Financial Credit Union
Thanks for the review, Tony! We're glad to hear such great feedback. See you again soon.
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Everything went great with our…
Everything went great with our appointment. It was quick and easy.
February 26, 2021
Reply from Dort Financial Credit Union
Michelle, thanks so much for sharing your feedback! Were happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Shoronda is the best atm teller in the world!
We just drove thru Davisons drive thru. We had Shoronda as our teller. This is like the 5th experience that we have had over the past year. You could not pay that lady enough for the customer experience she always gives. Friendly, joyous contagious happiness. We love her and I hope she gets to at least get the verbal attaboy that she so richly deserves. Dort is incredibly blessed to have employees like her.
February 25, 2021
Unprompted review
Reply from Dort Financial Credit Union
Thanks for the awesome review, Joseph! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We will be sure to share this review with Sharonda. Trust me when I say we are VERY lucky to have her. Come back and see us again soon!
Told me they would overnight my check…
Told me they would overnight my check and they did not
February 24, 2021
Reply from Dort Financial Credit Union
CM, thank you for taking the time to provide your feedback. I apologize that you didn't have a positive experience. I'll be sure this feedback is shared with the correct teams for evaluation. Thank you again for your review.
Great bank!
Went to drive in, and spoke to nice gentleman. Fast, easy, and efficient!
February 23, 2021
Unprompted review
Reply from Dort Financial Credit Union
Sara, thank you for the 5 star rating. See you again soon
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Same communication as always...None
Same communication as always...None. The reply to my first review said they would contact me for more details. That was 5 days ago and no call or email. Not sure if we really matter or not....
February 23, 2021
Unprompted review
Reply from Dort Financial Credit Union
AC, thank you for leaving another review. On behalf of Dort Financial Credit Union I want to send my sincerest apology for the service that you have been provided. I want to thank you for bringing this issue to our attention. I realize that we were unsuccessful at our first attempt in solving your issue. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Thank you again for your membership.
Crystal should have told me when I was…
Crystal should have told me when I was in there on Monday, February 15th that I was not going to receive a 1099-INT, because it was under $10.00. Furthermore, She did not call or email me back like she said she would! I finally got my answer when I called back in on Friday, February 19,2021.
February 22, 2021
Reply from Dort Financial Credit Union
Kenneth, thank you for taking the time to write this review. I wanted to let you know how sorry we are for the lack of communication. Here at Dort Financial Credit Union, we pride ourselves on our excellent customer service. And in this instance, we clearly dropped the ball. Someone will be reaching out to you personally in the next 24 hours to touch bases, if they haven't done so already. We look forward to speaking with you and working towards earning your business back
The employees are always so helpful
The employees are always so helpful. They do thier best to get you through as fast as possible
February 22, 2021
Unprompted review
Reply from Dort Financial Credit Union
Thank you so much for this 5-star review Jerry! We really appreciate you being a member and sharing your experience with us and the community. We’re here for you anytime.
Reply from Dort Financial Credit Union
Tabitha, thank you so much for sharing your experience with us. We hope to see you again soon.
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satisfied customer
February 22, 2021
Reply from Dort Financial Credit Union
Lisa, thank you for the 5 star review. We hope you come see us again soon.
Update to my review
Read my earlier review. 25 days after leaving my review Robert Anderson called me and left a message. I called him back the next day and got his answering machine saying he would be out of the office for the day. I left him a message. It’s been 5 more days and I have not heard anything from Dort Federal.
Just got a call from Dort Federal. They asked if I got the title for the motorcycle that I paid cash for, since they couldn’t give me a loan in Ohio. They said I could bring in the title and get a loan now.
February 22, 2021
Unprompted review
Reply from Dort Financial Credit Union
Shannon, thank you again for reaching out. Please accept my sincere apology on behalf of Dort Financial Credit Union. We are very sorry to learn that your experience with our Holly Road branch, has been less than adequate. There is no doubt that this situation should have been handled differently. We regret that we have provided you with bad service and a poor member experience—it is the exact opposite of what we pride ourselves on. We value your membership and understand how important it is to offer exceptional service. We thank you for your membership and hope to resolve this issue promptly.
Dort Financial Credit Union is the BEST…
Dort Financial Credit Union is the BEST financial institution in Genesee County!!! They care so much for their members and the staff, especially those at the Pierson Road branch, are the greatest!!!! Thank you Dort Financial Credit Union for everything!!!!!
February 22, 2021
Reply from Dort Financial Credit Union
Dee-Dee, thanks for leaving us such a wonderful review. We are thrilled that you loved your member experience; our staff at the Pierson Road location will definitely be happy to read what you wrote. We put the member experience and member satisfaction as our top priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again soon.
Great Service
Great selection of saving options and awesome customer relations at the Hill Road location.
February 22, 2021
Reply from Dort Financial Credit Union
B Ferguson, thank you so much for taking the time to leave an excellent rating. We really appreciate your membership. Please let us know what we can do for you in the future.
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Had a 9:45 appointment you took me in 8…
Had a 9:45 appointment you took me in 8 minutes early. Roger was great did everything thing I asked.Happy customer!!!
February 22, 2021
Reply from Dort Financial Credit Union
Warren, we are so grateful for your kind words. Thanks for sharing your 5 star review with us and the community. We hope to see you again soon.
Excellent Service
Excellent Service, appointment made, no waiting front desk person was able to assist me !
February 22, 2021
Reply from Dort Financial Credit Union
Hi Gloria, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our members. We look forward to seeing you again soon.
Experience was good
February 20, 2021
Unprompted review
Reply from Dort Financial Credit Union
Craig, thank you so much for sharing your experience with us. We hope to see you again soon.
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