Not just a bank, they get to know the customers. Nick in lending deserves a RAISE OR PROMOTION!! He took the time to get to know me. I’ve been a 700 credit score and I’ve been a 480, Nick took th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If you’re looking for timely processing and clear communication, DORT is not the right place. Our APPRAISAL took nearly SIX WEEKS — a timeline that should never exceed two weeks from contract... See more
I have been a customer for this credit union for several years. They recently put in an automated system and I went back and forth until I found someone who could help me. I was trying to get a new p... See more
I would NOT recommemd this bank to ANYONE. closed my account after not even being open a week. Must be there 6 months to make mobile deposits, 90 days before you can make check or cash deposits by at... See more
Company replied
Company details
Information provided by various external sources
Dort Financial Credit Union is a not-for-profit financial cooperative whose mission is to open doors to our members by providing quality financial services.
Contact info
9048 Holly Road, 48439, Grand Blanc, United States
- 800-521-3796
- feedback@dortfcu.org
- dortonline.org
2.0
Poor
554 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Experience was good
February 20, 2021
Unprompted review
Reply from Dort Financial Credit Union
Craig, thank you so much for sharing your experience with us. We hope to see you again soon.
Advertisement
I love dort federal
February 19, 2021
Unprompted review
Reply from Dort Financial Credit Union
Thank you so much for the review, Kimberly! We work hard to meet expectations like yours, and we're happy we hit the mark for you.
Reply from Dort Financial Credit Union
Suzette, thank you for the 5 star rating. We thank you for your membership and hope to see you again soon.
Reply from Dort Financial Credit Union
Sabrina, thank you so much for sharing your experience with us. We hope to see you again soon.
Friendly service at a safe and secure Credit Union
My debit card was fraudulently used. My concern was taken as a priority when I visited your Hill Road branch. I was issued a new card on the spot. I was also given peace of mind knowing your institution was aware of the situation and taking care of it promptly. In the 20 years I have been using a bank account, I have never felt as safe and secure as I do at Dort Federal Credit Union. Thank you all 😊
February 12, 2021
Unprompted review
Reply from Dort Financial Credit Union
Thank you so much for this 5-star review Julie! We really appreciate you being a member and sharing your experience with us and the community. We’re here for you anytime.
Advertisement
Smart, friendly service every time.
My daughter and get smart, prompt care from Micayla Slezak, at the Swartz Creek Branch. She always has an answer for us when we have a problem. Everyone there is courteous and cheerful, even in this dreadful time.
We feel secure being able to count on Micayla and all the staff.
February 10, 2021
Reply from Dort Financial Credit Union
Thanks for the awesome review, Ruth! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We will be sure to share this review with Micayla. Come back and see us soon!
4 stars able to make appointment the…
4 stars able to make appointment the same day. Spoke with banker did what banker suggested but the banker NEVER returned my messages regarding a loan. Very disappointed 😞
February 9, 2021
Reply from Dort Financial Credit Union
Suzie Q, Thank you for taking the time to give us your feedback. We are so sorry to hear that you had a negative experience. Our goal is to provide total satisfaction to all of our members and to provide a positive experience for all of our members. One of our team members will be reaching out to discuss this further, if they have not done so already. We look forward to speaking with you and working towards earning your business back.
Thanks Mary!
My husband passed away on December 4th so I was not looking forward to what I felt would be an unpleasant visit. Mary assisted me with everything in a very quick and efficient way. She was very professional and she answered all my questions while being kind, understanding, and caring. Mary turned my unpleasant visit into a productive visit and I felt good about that.
February 9, 2021
Reply from Dort Financial Credit Union
BBateman, thank you so much for the 5-star rating. We are so sorry for your loss and will be sure to share this review with Mary. If there is anything else was can assist with please don't hesitate to reach out.
Excellent service the best🤗🤗🤗🤗
February 9, 2021
Reply from Dort Financial Credit Union
Steven, thank you for the 5 star rating. We hope to see you again soon!
Advertisement
Regan is super always professional and…
Regan is super always professional and knows her job
February 9, 2021
Reply from Dort Financial Credit Union
Steven, thank you so much for taking the time to leave an excellent rating. We really appreciate your membership. Please let us know what we can do for you in the future.
Amber Cline was excellent with…
Amber Cline was excellent with everything, she was professional,she had everything in order and right.
February 9, 2021
Reply from Dort Financial Credit Union
Thanks for the awesome review, Ralph! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We will be sure to share this review with Amber. Come back and see us soon!
30 years
I've been a Dort member for 30 years. They have always been the most helpful whenever I need them.
February 2, 2021
Reply from Dort Financial Credit Union
Thank you so much for the review, Scott! We work hard to meet expectations like yours, and we're happy we hit the mark for you.
Jodi was so helpful and so kind
Jodi was so helpful and so kind! I will definitely be using her for everything!
February 2, 2021
Reply from Dort Financial Credit Union
Angelina, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We hope to see you again soon.
Advertisement
Amanda Springsteen was so wonderful and…
Amanda Springsteen was so wonderful and helpful with getting everything setup with our account. I appreciate her so much with everything she’s helped me with.
January 27, 2021
Reply from Dort Financial Credit Union
Thanks for the awesome review, Halicia! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We will be sure to share this review with Amanda. Come back and see us soon!
Easy and efficient loan process with…
Easy and efficient loan process with the best interest rate in town. Kristin was helpful and knowledgeable. Would highly recommend.
January 27, 2021
Reply from Dort Financial Credit Union
Thank you so much for this 5-star review Mike! We really appreciate you being a member and sharing your experience with us and the community. We will be sure to share this review with Kristin. We’re here for you anytime.
I was in a situation regarding the…
I was in a situation regarding the foreclosure on my home. I called and was immediately given an appointment the following day. My issue was cleared and taken care of in the matter of less than 20 minutes. The representative that I spoke and met with was kind courteous, friendly, and very helpful to me explaining everything where I clearly understood. I would recommend this financial institution to all people that I know, even to those that I don't know.
January 27, 2021
Reply from Dort Financial Credit Union
We are very appreciative of your thoughtful review, Pamela. It's always in our best interest to make sure we provide the best service in an appropriate, efficient, and productive manner. We look forward to working with you again in the future!
I went in to see about a consolation…
I went in to see about a consolation loan talked to Eleah gave her all my information, she was very polite and professional. She was also who opened my wife’s and my checking and savings accounts. I have been very pleased with Dort Federal.
January 26, 2021
Reply from Dort Financial Credit Union
Thanks for the awesome review, Thomas! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We will be sure to share this review with Eleah. Come back and see us soon!
Advertisement
Reply from Dort Financial Credit Union
Angela, thank you for the 5 star rating. We thank you for your membership and hope to see you again soon.
Every thing worked good
Every thing worked good, especially in the new area with not being able to 'just walk-in" and meet. We where able to set up an appointment and get everything done we needed to do thanks
January 26, 2021
Reply from Dort Financial Credit Union
Thank you so much for the review, Joel! We work hard to meet expectations like yours, and we're happy we hit the mark for you.
Reply from Dort Financial Credit Union
Dick, we are incredibly grateful that you took the time out to leave us a 5-Star review. We hope to see you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.