The quick, efficient and polite responses by the customer service team are greatly appreciated. Everyone wants quick resolutions to issues and that is rarely the case with many companies. Usually you... See more
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Review summary
Created with AI, based on recent reviews
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The customer service is absolutely wonderful! Valentin was not only courteous, but did her job with impeccable speed. Lately I've encountered customer service agents who are rude and act like they'd... See more
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I reached out to customer service about a missing item in my shipment. I wasn't confident I would get help because this was a free item to begin with. To my surprise they treated me like a valued cust... See more
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The Dossier customer care team is by far the most efficient, prompt and empathetic group of people I have ever come across. A return order of mine should have reached Dossier over a week ago, but st... See more
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Company details
- #11 of 33 best companies in Cosmetics and Perfumes Supplier
Written by the company
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary. Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free. In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you. Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers). Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Contact info
New York, United States
- help@dossier.co
- dossier.co
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love how the fragrances are compared…
I love how the fragrances are compared to the inspirations that they are based off of.
May 7, 2026
Reply from Dossier
That's what we love to hear. Jessica, enjoy every magical spritz!
Very happy!
I ordered the wrong scent and they let me alter my order with no questions asked. Very kind to me.
May 14, 2026
Reply from Dossier
Glad to hear you're happy, Jan! Our team is ready to help with anything!
Absolutely loved my experience with…
Absolutely loved my experience with Dossier! Not only are the fragrances amazing, but their customer support team was incredibly kind, responsive, and helpful when I needed to update my shipping address. Everything was handled quickly and smoothly. Great products and even better service!!
May 13, 2026
Reply from Dossier
Rae, that's the full package right there. Amazing fragrances and a support team that delivers when you need them is what we do! So glad everything went smoothly.
Reply from Dossier
Thank you! We appreciate you saying so, Walter!
Best customer care team!
The Dossier customer care team is by far the most efficient, prompt and empathetic group of people I have ever come across.
A return order of mine should have reached Dossier over a week ago, but still has not due to a delay in delivery by the courier service. As soon as the Dossier team found out about this issue, they promptly refunded me for the item anyway, even though they still have not received my parcel yet.
This level of customer care cannot be beat. Thank you so much!
May 11, 2026
Unprompted review
Reply from Dossier
Doing right by our customers regardless of the circumstances is something we are deeply proud of! So glad the experience reflected that, S.A., and we cannot wait to keep delivering for you.
Great products and the customer service…
Great products and the customer service on WhatsApp was pretty fast and very helpful
May 12, 2026
Unprompted review
Reply from Dossier
Quick and helpful no matter how you reach us, Jay! So glad the experience delivered. Cannot wait to see you back. ✨
I love the scents
I love the scents! I tried the 3 samples and while I loved them they were half empty when I received them , but it was easy to get a hold of customer support and they refunded my money. I will still be ordering full size in future! Tge scents are amazing! ♥️
May 11, 2026
Unprompted review
Reply from Dossier
Great products backed by a team that actually shows up is the standard we hold ourselves to! So glad you felt that. See you very soon! 🌸
The scent does not last
I loved the smell of the three perfumes I purchased but after spraying them on within ten minutes the smell was gone. I was disappointed because someone told me your company was a good choice for a discount perfume. Sadly, this company is not for me.
May 10, 2026
Reply from Dossier
Catherine, loving the scents is half the battle! Longevity can vary with skin chemistry and our team can share pro tricks to make them work better for you. Just reach out!
Incredible customer service
Incredible customer service. I reached out to them for a status of my order being delayed and they solved my problem in less than an hour! Very helpful and definitely put customers 1st.
May 8, 2026
Reply from Dossier
You're always first for us, Carmen! Thank you for sharing, and hope you love your new scents!
I absolutely love Dossier
I absolutely love Dossier! The products are what drew me in at first I now only buy my perfume from them. I have never had anything but the upmost positive and quick responses from them if I’ve ever had any issues or questions!! I really appreciate a brand that will email you back about something quickly and make you feel like you’re important! I love their perfume, and I will continue to buy from them and recommend anybody to get from them as well!
May 8, 2026
Reply from Dossier
Oh, Heather, that's the whole experience right there. Thanks for the recommendation and welcome to the Dossier family!
Great customer service
Great customer service! Having an issue with delivery, I reached out and they were on top of right away.
May 7, 2026
Reply from Dossier
Appreciate you reaching out, Angel! We got you, always!
Great customer support and customer…
Great customer support and customer service
May 4, 2026
Unprompted review
Reply from Dossier
Fast support and great service, exactly how it should be. Thanks for sharing, Miguel!
Excellent customer service
Excellent customer service. I had a problem with my order being delivered to the wrong address and they acted fast with giving me solution to solve the problem. Ultimately we got everything resolved and left me satisfied! Very much appreciated.
May 4, 2026
Unprompted review
Reply from Dossier
Wow! We really appreciate you sharing your experience, Mischael. Our team is always ready to help, so don't hesitate to hit us up anytime!
From the very best scents to amazing…
From the very best scents to amazing customer service! Dossier is my favorite of all time! ♥️
May 4, 2026
Reply from Dossier
Haley, that means a lot. Best scents and amazing service, and we're your all time favorite. Love having you with us. ♥️
I have been incredibly impressed with…
I have been incredibly impressed with the response time and quick resolution to any issue I have experienced. The only issues I’ve experienced has been the scent just didn’t work for me. Due to their customer service team and their products, I decided to become a Dossier Plus Member. I wish other companies would set their membership programs up similarly to how Dossier has theirs. With the membership fee being added into your account that can then be put towards future purchases, hearing about new scents first, and a variety of other perks offered, I’m glad to be a Dossier Plus Member.
April 24, 2026
Reply from Dossier
Glad to have you with us, Rebecca! Don't hesitate to ask for our personalized recommendations for new fragrances. Welcome to the Dossier family!
Always A Pleasure
I've always had a great experience with customer service. I've had to reach out twice and my needs were met both times. The solution is always simple, but it's the fact that they can create a solution instead of adding to the issue is why I keep coming back. Most companies will have you just through hoops to get things resolved.
May 2, 2026
Reply from Dossier
No hassles, no hoops! Just quick solutions and a team that has your back. Dominque, we're glad to have you with us!
Excellent customer service
I am very pleased with Dossier´s customer service. They replied quickly to my message and solved my problem efficiently. No chat bots, but direct communication with real people.
April 30, 2026
Unprompted review
Reply from Dossier
That's what we're all about, and we appreciate you saying so, Marloes! Thanks for noticing.
I placed my order and quickly realized…
I placed my order and quickly realized I put the wrong shipping address. I emailed them immediately. They quickly corrected my shipping address. Mind you this was close to midnight! Amazing customer service!
May 1, 2026
Reply from Dossier
No worries, Hannah, our team is always ready to help! You're going to love what's on your way.
Excellent customer service
Excellent customer service! Had a question regarding recent order I placed and received a response via email within just a few hours. My issue was resolved promptly and without a fuss. Thank you!
April 29, 2026
Reply from Dossier
Appreciate you sharing your experience, Rachel! It's always a pleasure to help you.
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