I received my first order with the Dossier membership and loved it! My package was damaged in transit, so I was missing one item, however the customer service team took care of my issue quickly! I get... See more
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Review summary
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Nothing is perfect, but I love a brand who does its best to make a customer feel heard and valued however they can!! That’s what Dossier does. They helped assist me quickly, kindly and with genuine ca... See more
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Gourmand Orange blossom has become my favorite ladies perfume. While I find La vie est belle priced beyond my comfort Zone too give as as gifts I find this one just as good at a fraction of the price... See more
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After placing my order with Dossier for mens Citrus Marine and Citrus Ginger there was an error in their order confirmation. Customer Service immediately responded to my email request for help correct... See more
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Company details
- #13 of 36 best companies in Cosmetics and Perfumes Supplier
Written by the company
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary. Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free. In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you. Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers). Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Contact info
New York, United States
- help@dossier.co
- dossier.co
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Reply from Dossier
Appreciate the feedback, Agueda! We are always here for you!
Customer service was EXCELLENT
Customer service was EXCELLENT. they assisted me promptly with my inquiry. Highly recommend this company
May 29, 2026
Reply from Dossier
Thank you so much for saying so, Monica! Welcome to the Dossier family!
Check Dossier Out
Dossier has an extensive collection of fragrances at a fraction of the price.
I reached out to Dossier customer support regarding a recent order and had great communication with Adrian.
Check Dossier out @ dossier.co and you won't be disappointed!
May 27, 2026
Reply from Dossier
Wow, Randy, that means a lot! Great communication and a huge collection at a great price is what we're all about. Thanks for sharing the love! ❤️
While I love all of the perfumes
While I love all of the perfumes, this review is all about customer service. I was trying to use a large amount of store credit while I mistakenly processed the order through my bank account. The customer service team provided me an immediate response with a perfect solution to use my store credit and refund the funds back to my bank account. Excellent customer service!!!
May 27, 2026
Reply from Dossier
Kathy, that's a great example of service done right! Any small issue has a perfect solution. So glad we could help!
Reply from Dossier
Thank you so much for the feedback! We are super happy to hear you think so, Hassan!
I don't know yet I just received the…
I don't know yet I just received the package, let you know later
May 26, 2026
Reply from Dossier
Hope you love every single drop, Flarit!
I reached out to the company about an…
I reached out to the company about an issue with my order. They were extremely responsive and quick to help.
May 24, 2026
Reply from Dossier
Nothing beats a quick fix if something goes wrong. Jeanne, we're always here for you, and we hope you’re enjoying your new fragrances!
Timely resolution of shipping address issue
When I place my order the system somehow defaulted to an old and incorrect shipping address in my profile. I emailed customer service and within minutes received a live acknowledgment from a team member and not long after the issue was corrected. Their service is second to none.
May 23, 2026
Reply from Dossier
Minutes to respond, minutes to fix. That's how we do things, Jomar, and we appreciate you saying it! We're always here to help you out.
Making great scents available for everyone.
I have only great things to say about Dossier. My collection is HUGE and growing. What more can I really say? Customer service has been awesome. Only one mishap and it was rectified straight away. They're doing it right for sure.
May 15, 2026
Reply from Dossier
Amanda, your feedback totally made our day! A happy collector is our dream. Welcome to the Dossier family!
All around pleased!
Their parfumes smell wonderful. The customer service is tops. If you blind buy and find one is not your cup of tea, the return process is a breeze. I'll definitely be trying more, and also excited to give as gifts!
May 22, 2026
Reply from Dossier
Thank you so much, Shanay! That's the full experience right there. Wonderful scents, top-tier service, and easy returns! Love that you're excited to gift them too. 😍
Great
Great responsive customer service, I had a few issues with a small order and they resolved it promptly.
May 10, 2026
Reply from Dossier
Glad our team could jump on it and get it resolved quickly. We're always here for you, Francieli!
It smells amazing the Floral…
It smells amazing the Floral marshmallow is smells so good.
May 19, 2026
Reply from Dossier
That's what we like to hear! Danellie, we're so glad you're loving Floral Marshmallow!
The best customer service I experienced in awhile...
I reached out to customer service about a missing item in my shipment. I wasn't confident I would get help because this was a free item to begin with. To my surprise they treated me like a valued customer and because of how I felt seen, I will be a lifelong customer. It's so hard to find good customer service these days. I so appreciated being treated like I mattered.
May 19, 2026
Reply from Dossier
That means everything, Stacy, and that's exactly how it should be. Free item or not, you matter! Welcome to the Dossier family!
Great customer service
I’ve been a customer of Dossier for a few years now and I will continue to be. Some of the “dupes” are better than the original IMO. They have great customer service and have made any exchanges/returns I have made, a very easy process. Dossier, don’t change!
May 19, 2026
Reply from Dossier
Breahna, that means a lot coming from someone who's been with us for years! We're glad the process has been easy and that you're loving the scents. Don't worry, we're not going anywhere! ❤️
Customer Service was SUPER fast to update my shipping address mistake!
I placed an order and realized right after hitting submit that it was headed to my old address. I immediately sent an urgent email to their customer service team to ask them to update it. I got a response very fast (at like 9:30 pm too) saying they would escalate it. The next morning I heard back that it had been updated. Great customer service! And the scents I have from them smell just like the real thing!!
May 18, 2026
Reply from Dossier
Nothing better than knowing you love your scents! Lindsay, our team is always ready to help, so you don't have to stress. ✨
I had an issue with my order and…
I had an issue with my order and contacted their support team. They responded professionally, explained the situation clearly, and refunded my order quickly due to a return platform issue. They also kindly allowed me to keep the fragrance as a gesture of goodwill. Very helpful customer service, and I appreciate how they handled everything. I’ll definitely try more fragrances from them in the future.
May 19, 2026
Reply from Dossier
That's great to hear. We are always here for you, Spokie! And we're looking forward to seeing what you try next. ✨
poor lasting
Well, one perfume out of three had a longer lasting effect, which was 2-3 hours at its best. Technically this is same product you can buy absolutely anywhere only has a fancy bottle and packing.
May 18, 2026
Unprompted review
Reply from Dossier
Rudolf, we appreciate you testing some and were sorry they didn't work for you as expected! Our interpretations are totally unique, and skin chemistry plays the biggest role over time. Make sure you try them after moisturizer, too!
The customer service is absolutely impeccable!
The customer service is absolutely wonderful! Valentin was not only courteous, but did her job with impeccable speed. Lately I've encountered customer service agents who are rude and act like they'd rather be anywhere else but there doing their job. I digress, Valentin is absolutely wonderful, and helped me with my issue quickly.
May 17, 2026
Reply from Dossier
Leslie, that's the kind of service we're proud of! Fast, courteous, and nothing like what you've dealt with elsewhere. Glad we could help, and welcome to the Dossier family!
I reached out to Dossier bc of a…
I reached out to Dossier bc of a shipping issue but they solved it quickly and I also received a response quickly. Valentin was very kind and understanding. I'm very happy with the sample scents I received and will order again. Thank you!
May 16, 2026
Reply from Dossier
Glad everything was handled quickly and the samples worked out for you. Looking forward to your next order, Kim. ✨
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