Double Wood Supplements Reviews 180

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Have been using the Amino Acids which I purchased through our UHC account. My sister and her husband have used their products for a while and recommended them to me. I also just ordered some digesti... See more

Company replied

Rated 2 out of 5 stars

They received 2 stars as the product arrived quickly. But one product was not packaged correctly, leaving a burnt plastic smell with bits in my collagen and they would not replace it. I offered to sen... See more

Company replied

Rated 1 out of 5 stars

First, I ordered Tudca from this store because I could not find it anywhere else for less. Ordered, received it. But then I found that Walmart seller had it at half the cost, for approx $19 a bottle f... See more

Rated 5 out of 5 stars

I can only comment on their collagen, great product. Solved hair loss, dry skin and stiff joints. I purchased another product recently. Needed to return for personal reasons, emailed customer ser... See more

Company replied

Company details

  1. Health and Beauty Shop

Written by the company

Double Wood Supplements is an online retailer of potent, superior supplements for a better you!


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3.5

Average

TrustScore 3.5 out of 5

180 reviews

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Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I absolutely love this company

I absolutely love this company! I have been purchasing the andrographis to help my immune system and it really works! I had an issue with them being out of stock and reached out to customer service. They were so helpful and responded to my email right away. Love them and their products.

November 7, 2023
Unprompted review
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Reply from Double Wood Supplements

And we love our clients! Thank you so much Cristin! Your comment made our day! So glad to see we were able to resolve your problem and help you stay healthy!

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Rated 5 out of 5 stars

I have purchased the DIM supplement

I have purchased the DIM supplement. The quality is great. The price is amazing. I just purchased the Magnesium at a great price. I have just taken it for one day so hard do comment on that yet. They have a great selection of supplements. I am so glad I found this company. I purchase all the supplements on amazon

July 5, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you so much for your feedback! We hope you are enjoying your Magnesium and DIM!

Rated 1 out of 5 stars

They sent the package to my former…

They sent the package to my former address when they had already sent me packages to my new address. When I informed them by email with screenshots of the former tracking and the new tracking showing the different addresses they claimed that they had sent them both to the same address. When I showed them that it was untrue, they then said it must have been my paypal address. I have never authorized any seller to use my paypal address which in this case also had the correct address.

September 20, 2023
Unprompted review
Rated 1 out of 5 stars

Cutting corners on product quality?

Edit: Jessica, kindly read the read the below review again. I was a customer of yours, I am not anymore after seeing other recent reviews on Amazon UK about the quality of the Quercetin product being drastically lowered. Read below again, as your reply shows you didn't read what I typed.

I had been buying Quercetin from Double Wood Supplements Amazon UK store.

It was initially very good quality, and more than double the strength of their competitors.

Although the price was double too, I thought that due to being double the strength, and the product being good quality when it arived, I would keep buying it.

I've just been on Amazon, and checked the most recent reviews, I can see that more than one customer is complaining about the quality of the product having deteriorated.

The bottle is smaller, the print on the bottle is weaker, the capsules are smaller, the powder in the capsules are no longer the vivid green they were on the old product, it's now a lot more pale, and there's less powder too.

One reviewer put an image on their review comparing the old product to the new (since they had some of the old product left) and the image tells a thousand words. There's no denying it.

The reviewer even said they had tasted the old product and the new product, the old product tastes as it should, the new product tastes like flour.

They concluded the product is bad quality, and no longer worth the premium price. The image clearly shows this without even taking the taste the reviewer said into consideration.

Double Wood Supplements, have lost my repeat business, they have lost any potential extra business I'd have probably given them, as I'm the type of customer to buy lots of different supplements. I have a cupboard with over 20 different products in it.

Cutting corners on a premium priced product is a very silly move. When paying more money than average, more attention to detail is paid, as inevitably the customer has to justify to themselves, on why they spent the extra money.

August 22, 2023
Unprompted review
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Reply from Double Wood Supplements

Hi Chris,

I apologize for the inconvenience and feel terrible that you received faulty product. I am happy to help but will need some information from you to start the investigation.
1. Can you please send over the lot numbers for both bottles
2. Also, please provide the name of the Amazon seller your purchased this from. We only have ONE authorized dealer for Amazon UK.

If you could please email this information to marketing@doublewoodsupplements.com and I'll get the ball rolling. Thanks again for you business and we hope you continue to support us!

Sincerely,
Jessica

Rated 2 out of 5 stars

Quality Control Issues???? or Tampering???

I have ordered this company's Collagen Peptide Powder through their Amazon store for several years now. I received my order a week ago for this product, but BOTH the OUTSIDE CLEAR strip was broken, PLUS the INSIDE COVER was MISSING!! This inside cover is supposed to be a light beige colored, heavy-duty seal over the entire jar that has to be peeled off before accessing the powder. So....I threw it away and ordered another container. It came yesterday (8/18/23). The clear, outside strip was intact, but AGAIN, THERE WAS NO INSIDE COVER under the lid!! It's not a returnable item, but I called Amazon anyway to request they have someone contact Double Wood about what is going on. The Amazon rep was kind enough to refund me for my second purchase. I called Double Wood yesterday but had to leave a voice mail. I will also email them. Unless I hear from them, I will NOT be buying from them anymore. What is going on here???!!!

Response to Jessica at Double Wood:
I have just emailed you about your offer below. I cannot totally put the blame on Amazon for all this, since my SECOND container came with a SEALED OUTER WRAP, but the INNER WRAP WAS MISSING!! How could THAT occur?? Also, this is considered a food item by Amazon and as such, is not returnable by anyone else before they shipped out to me. So, I am still concerned about this, but will take you up on your offer, and we'll see how this all works out. Thank you

August 17, 2023
Unprompted review
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Reply from Double Wood Supplements

Hi Beverly,
I am so sorry and upset to hear about your collagen order from Amazon. I can assure you those are not quality standards we adhere to. Just to provide some background, when you purchase our products from Amazon, it is shipped through their warehouses and not ours.
So I hope you accept my apology on behalf of Amazon but I also apologize that you did not hear back from our team. It's my hope that you let me fix this situation for you and turn your experience into a positive one.

Please email me at marketing@doublewoodsupplements.com and offer you three month supply of collagen on us!

I look foward to hearing from you and that you continue to use our products.

Respectfully,
Jessica

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Rated 4 out of 5 stars

Where is the GMP seal?

Normally I like to verify the results before I give a company a bad grade. I'll start by saying the prices are better than most and delivery was fast enough to make me happy. The biggest issue I had with my purchase is Double Wood has the GMP seal on the product page for everything. I purchased over $300 in Fisetin, Quercetin, Spermidine, Apigenin, DIM, and Acetyl L-Carnitine. none of my bottles had the GMP or Good Manufacturing Practice seal on them. Some had the Made in America seal, the non GMO seal, and the Gluten Free seal, but none of those guaranty the quality of the product like the GMP seal. If it's something they actually attained, why isn't it on the physical product? Making matters worse I have left reviews on the website and had my reviews verified through judge.me.com. I see my review get the verified stamp, but then a few hours later my review is deleted from the site. On the Fisetin page it gets deleted much quicker. Don't believe them when they have nothing but 3 star and above reviews on their site, because they're deleting perfectly honest reviews by verified customers. They have deleted my Fisetin review at least 4 times now. If they have an issue with me questioning the lack of the GMP seal, why don't they just respond to it on the site to give future customers some understanding? From now on if I can't see the seal on the bottle, I'm not buying it because the way Double Wood has deleted my reviews makes me feel like I just spent over $300 on snake oil.

7-19-23 update...I have been in touch with Jessica from Double Woods supplements. She supplied me with 3rd party test results and clarified some things on the 3rd party label so I am raising my review from 2 stars to 4 stars. Once I have a few months taking these supplements I will come back and update this review.

June 26, 2023
Unprompted review
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Reply from Double Wood Supplements

Hi Michael,
I am so sorry to hear about these issues. Recently, we switched from Verified reviews to JudgeMe reviews so I will look into this ASAP and assure you we appreciate your open and honest feedaback and would never delete a review. In regards, to the GMP certification, I promise you ALL of our suppliers have teir GMP certification and will email you the documentation if you would like. I really would love the opportunity to improve your experience, please email marketing@doublewoodsupplements.com and I will send over documentation (GMP cert, COAs and third-party test results) as well as provide a discount code for your next order. Again, I apologize for the mix up and look forward to making this right.
Sincerely,
Jessica

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Rated 1 out of 5 stars

I ordered my supplements back on June…

I ordered my supplements back on June 15th. It’s now July 5th and not a single update on what is going on with it. I’ve reached out several times and had no response.

As someone who was recommend to this brand/site I’m very disappointed with the customer service and poor information on where my package should be.

June 15, 2023
Unprompted review
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Reply from Double Wood Supplements

Hi Landon,
I am so sorry to hear that you did not receive your order. I am here to help. Please email marketing@doublewoodsupplements.com and I will make this right for you. Again, I apologize for the delay and lack of response and hope we can change your mind. Especially, after you try our products. I look forward to hearing from you.
Thanks,
Jessica

Rated 5 out of 5 stars

Blown Away

In 2019, I was diagnosed with post-traumatic osteoarthritis in the right knee, the result of being struck by a SUV while riding my bicycle. For three years I tried drugs to treat the sharp pain but to no avail. Eventually I tried Arnica Montana 30c which immediately eradicated the sharp pain. The knee would become stiff during cold temperatures, which wasn't a problem because I reside in hot Mississippi. Therefore, wearing a knee brace on cold days protected it from cold temperatures. In Mary 2023, the sudden onset of stiffness occurred; only constant stretching provided temporary relief. The stiffness felt like a lock on my knee. A retired physician told me about Boswellia Extract, which she uses successfully. I read incredibly positive reviews and ordered it the first week of June 2023. I began taking it the supplements in the second week of June. On Friday 6/23/23, I noticed that the stiffness had decline significantly and within 48 hour it was totally gone. I haven't experienced stiffness since 6/22/23.

I have spent considerable money on supplements, most of which were not beneficial, however, I must state that I am blown away by this product's efficacy.

June 23, 2023
Unprompted review
Rated 5 out of 5 stars

Creative and great product launches

Creative and great product launches. Unique and innovative supplements. Great website, and fast shipping, and correct orders.

June 20, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you for the kind words, John!

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Rated 5 out of 5 stars

Very happy customer

I have been a customer of Double Wood Supplements for over two years. I use over a dozen of their products and I am impressed with their quality. The selection is very good, delivery is prompt and their customer service is on top of things.
Five stars!

June 1, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you so much Louis! We appreciate your business and loyalty!

Rated 5 out of 5 stars

I really like this brand

I really like this brand. My favorites are collagen and Tudka, I also really liked the Berberine test, I advise everyone.

June 8, 2023
Unprompted review
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Reply from Double Wood Supplements

Thanks Khristina! Glad to hear you enjoy our supplements as much as we do :)

Rated 1 out of 5 stars

June 13, 2023

When I first ordered, my supplements, I received an mail stating that I would receive them June 16, 2023…. because I had also requested my shipment be made through FedEx so that I can receive them quicker.

I then received an email stating that my shipment was delayed, and I would not receive it until June 19, 2023.

At that time I called to request my FedEx delivery payment refunded I was told I would be receiving it; I have not received the refund as of today, June 19, 2023.

Now it “seems” that I may not receive my supplements again today.

If I do not receive my supplements by the end of today, I will be disputing the charges on my credit card, and I will be turning your company into the BBB website.

As a first time buyer to your organization, I will not be back.

The fact that you don’t even know your shipping standards, your customer base, or who you were actually dealing with you’re rolling the dice of losing quite a bit of business.

My daughter is an attorney that works in corporate fraud, and you seem to be dangling on that line.

I strongly suggest you do some re-organization within your corporate management because you’re getting really close to getting your books combed through.

June 19, 2023
Unprompted review
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Reply from Double Wood Supplements

Hi Margaret,
I am so sorry to hear that you are having issues with your order. Please email marketing@doublewoodsupplements.com and I will personally make sure sure someone from our support team assists you. Again, I apologize for the unpleasant experience and hope to make things right.
Sincerely,
Jessica

Rated 5 out of 5 stars

Better than other brands - hands down!

Well, I bought these once and loved them, but figured, hey, astaxanthin is astaxanthin, right? So, I bought another brand. Well, apparently not all that glitters is gold. Those were AWFUL. Doublewood is the best brand that I have found so far!

May 18, 2023
Unprompted review
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Reply from Double Wood Supplements

Thanks Stephanie! We love our Astaxanthin too! Glad to hear you are enjoying the product and hopefully you try some of our other supplements in the future.
Regards,
Jessica

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Rated 5 out of 5 stars

Highly recommend

I am writing this note to recommend Double Wood Supplements Co. for their excellent supplements. I have been using their products for the period of time with Tudca and DIM. and have had an amazing experience with them. Highly recommended and NOT fake company. They keep on their promises and have good customer services. 5 stars for me.

June 14, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you for the five stars, Mary Kay! You're kind words mean a lot and we appreciate your business.
Sincerely,
Jessica

Rated 5 out of 5 stars

Astaxanthin Experience

My doctor advised I use Astaxanthin for my eyesight. This scwas one of the least expensive and highest dosage I saw. I am pleased with price, potency and hopefully affect. My doctor told me it looks like a good choice

June 6, 2023
Unprompted review

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