Really amazing product, looks and tastes amazing. Would have been 5 stars but although each slice is individually wrapped, the actual postal box was not great and had one small cooler pack inside and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered 12 cookie pie slices as an alternative to a birthday cake and it was incredible. 4 stars may actually be harsh but only marked it down slightly as not all the flavours were available that w... See more
Company replied
Ordering was very easy, products were well packed and individually wrapped. Looked amazing when out of packet. Our son loved them, but hubby and I found them too much, you could easy break down into 3... See more
Company replied
The website was very easy to navigate. I chose a box of 6 cookie pie flavours and although a lot of them were already sold out I was able to find enough suitable flavours as a gift. I ordered the box... See more
Company replied
Company details
Written by the company
About DoughGirl DoughGirl is a bold, flavour-first bakery brand based in the UK, specialising in indulgent, handcrafted cookie pies and loaded bakes that are made to stand out. Born from a love of unapologetically big flavours and proper bakery indulgence, DoughGirl creates gooey-centred cookie pies, chunky stuffed cookies and limited-edition drops that customers genuinely get excited about. Every product is baked in small batches using premium ingredients, generous fillings and signature DoughGirl flair. We don’t do boring. We don’t do average. And we definitely don’t do small portions. From nostalgic classics to creative, seasonal specials, our mission is simple — to make every bite memorable. We’re proud to be growing a loyal community of DoughGirl fans across the UK who come to us for quality, consistency and a little bit of indulgence when they deserve it most. Whether you’re ordering for a celebration, a gift, or just because… DoughGirl is here to deliver big flavour, big attitude and seriously good bakes.
Contact info
Unit 1 A52 Business Park, PE24 4AW, Croft, United Kingdom
- 01754 768120
- customerservices@doughgirl.co.uk
- doughgirl.co.uk
4.0
Great
953 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Excellent.
I made an error with delivery details and this was dealt with promptly and efficiently. The recipient said they were the best cookies they had ever tasted! Delivery great.
August 19, 2026
Reply from DoughGirl
Thank you for your 5* review :)
Simple to order
Simple to order, easy to track delivery and top notch selection of flavours. Everyone in our family has enjoyed the pies and cookies! And behave so well when frozen too. Perfect!
August 20, 2026
Reply from DoughGirl
Thank you for your review! We love hearing your feedback on our delicious goodies and hope you enjoyed them!
Reply from DoughGirl
Thank you for your review! We are glad you enjoyed your order :)
Reply from DoughGirl
Thank you so much for your sweet review! We look forward to your future custom again soon!
Reply from DoughGirl
Thank you so much for your review! We are glad that you enjoyed your sweet treat!
yummy & easy to order
great comms, delivered right on time, yummy cookie slices, perfect birthday cake for a teenager & all her friends - thank you!
August 21, 2026
Unprompted review
Reply from DoughGirl
Thank you for your 5* review :) We are so pleased to see that you enjoyed your order!
Delicious
The cookie pies are delicious. Delivery not too long to wait but not always on guaranteed day.
August 6, 2026
Reply from DoughGirl
Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and that you thought our product was great!
Reply from DoughGirl
Thank you for your 5* review :)
Didn’t find them very honest,said they…
Didn’t find them very honest,said they had been sent on the chosen date for a friends birthday,didn’t arrive then got a notification from Royal Mail day after so obviously got sent later when I asked no reply then I read all the other reviews which I should of done I. The first place seems like they need to sort there timings out
August 19, 2026
Reply from DoughGirl
Hi Samantha,
We apologise that you may have experienced a delay with your order.
Unfortunately, these can happen due to unforeseen circumstances.
Upon looking into this, I can see our team did respond to yourself on 21/08 at 08:18am.
Please head over to your emails for further information.
Apologies for any inconvenience caused.
Amazing rocky roads
Amazing rocky roads! And fantastic customer services really responsive and helpful! 10/10 ⭐️⭐️⭐️⭐️⭐️
August 19, 2026
Reply from DoughGirl
Thank you for your review! We love hearing your feedback on our delicious goodies and hope you enjoyed them!
Well personally you need bigger boxes…
Well personally you need bigger boxes as my cookie pies were ABIT squashed up need more room in between them
August 7, 2026
Reply from DoughGirl
Thank you for your review. We always appreciate your feedback and take any comments on board. If you need any assistance, please contact our customer service team at customerservices@doughgirl.co.uk.
Reply from DoughGirl
Thank you so much for your review! We are glad that you enjoyed your sweet treat!
You did well
You did well. Tasted and looked good. And delivered when promised. Thank you
August 19, 2026
Reply from DoughGirl
Thank you for your review! We are glad that you enjoyed your order :)
Order arrived fast and well packaged
Order arrived fast and well packaged. Omg the pieces were MASSIVE! Absolutely delicious, value for money and would highly recommend ⭐️⭐️⭐️⭐️⭐️
August 19, 2026
Reply from DoughGirl
Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and loved our products as much as we do!
Did a cookie pie order of 6 checked…
Did a cookie pie order of 6 checked every day for certain ones to be in stock! And finally got what I wanted. Ammmazzinnngg is all I can say!!
August 19, 2026
Reply from DoughGirl
Thank you so much for your review! We are glad that you enjoyed your sweet treat!
Absolutely loved my Cookie Pies
Absolutely loved my Cookie Pies, probably loved them too much! My waistline won't be happy with me.
The taste is amazing and really good value for money, will definately be ordering more
August 18, 2026
Reply from DoughGirl
Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and loved our products as much as we do!
Very tasty
Very tasty, good length of time before expiry date so you don't have to eat all at once. Very good value for money.
August 18, 2026
Reply from DoughGirl
Thank you so much for your review! We are glad that you enjoyed your sweet treat!
Order was quick to come but cakes were…
Order was quick to come but cakes were not out of this world for the price and was disappointed they way they were packaged as they were all smashed on arrival
August 18, 2026
Reply from DoughGirl
Thank you for your review. We are sorry to see that this order was not to your taste on this occasion. We kindly ask that you contact our Customer Service team at customerservices@doughgirl.co.uk for further feedback so that we may assist you accordingly.
Ive wanted to try here for a very long…
Ive wanted to try here for a very long time but always forget to order! Im disappointed in myself 'cause wow have i been missing out! THE BEST cookie pies ive ever had. Everything tastes fresh & very flavourful. Absolutely beautiful thank you
August 18, 2026
Reply from DoughGirl
Thank you so much for your review! We are glad that you enjoyed your sweet treat!
Reply from DoughGirl
Thank you so much for your review! We are glad that you enjoyed your sweet treat!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.