DoughGirl Reviews 

955
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 909 reviews, reviewers had a great experience with this company. Customers frequently mention that the products taste amazing, offering massive portions and excellent value for money. People also appreciate the beautiful packaging, noting that everything arrives fresh and makes a wonderful gift for special occasions. Buyers often state they will definitely order again because the wide selection of flavors constantly impresses. However, some people mentioned that their packages arrived later than the preferred delivery dates selected during checkout. Consumers noted that these unexpected delays caused significant inconvenience, especially when ordering sweet treats in advance for birthday celebrations. A few reviewers also found certain items to be overly sweet or too rich to finish.

What people talk about most

Product

Consumers find product to be positive, highlighting the delicious taste, great flavours, and beautiful... See more

Quality

Users describe positive interactions with quality, highlighting that everything tastes fresh and looks... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting mixed opinions among reviewers. Many... See more

Order

Reviewers express mixed feelings regarding their order experiences, highlighting both strong satisfaction and... See more

Value for money

Customers report widespread satisfaction and appreciation regarding value for money. Reviewers frequently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really amazing product, looks and tastes amazing. Would have been 5 stars but although each slice is individually wrapped, the actual postal box was not great and had one small cooler pack inside and... See more

Company replied

Rated 4 out of 5 stars

We ordered 12 cookie pie slices as an alternative to a birthday cake and it was incredible. 4 stars may actually be harsh but only marked it down slightly as not all the flavours were available that w... See more

Company replied

Rated 4 out of 5 stars

Ordering was very easy, products were well packed and individually wrapped. Looked amazing when out of packet. Our son loved them, but hubby and I found them too much, you could easy break down into 3... See more

Company replied

Rated 4 out of 5 stars

The website was very easy to navigate. I chose a box of 6 cookie pie flavours and although a lot of them were already sold out I was able to find enough suitable flavours as a gift. I ordered the box... See more

Company replied


Company details

  1. Bakery

Written by the company

About DoughGirl DoughGirl is a bold, flavour-first bakery brand based in the UK, specialising in indulgent, handcrafted cookie pies and loaded bakes that are made to stand out. Born from a love of unapologetically big flavours and proper bakery indulgence, DoughGirl creates gooey-centred cookie pies, chunky stuffed cookies and limited-edition drops that customers genuinely get excited about. Every product is baked in small batches using premium ingredients, generous fillings and signature DoughGirl flair. We don’t do boring. We don’t do average. And we definitely don’t do small portions. From nostalgic classics to creative, seasonal specials, our mission is simple — to make every bite memorable. We’re proud to be growing a loyal community of DoughGirl fans across the UK who come to us for quality, consistency and a little bit of indulgence when they deserve it most. Whether you’re ordering for a celebration, a gift, or just because… DoughGirl is here to deliver big flavour, big attitude and seriously good bakes.


Contact info

4.0

Great

TrustScore 4 out of 5

955 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(955)

906 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ive wanted to try here for a very long…

Ive wanted to try here for a very long time but always forget to order! Im disappointed in myself 'cause wow have i been missing out! THE BEST cookie pies ive ever had. Everything tastes fresh & very flavourful. Absolutely beautiful thank you

August 18, 2026
DoughGirl logo

Reply from DoughGirl

Thank you so much for your review! We are glad that you enjoyed your sweet treat!

Rated 5 out of 5 stars

Absolutely delicious

Absolutely delicious - good price and beautifully packed

August 6, 2026
DoughGirl logo

Reply from DoughGirl

Thank you so much for your review! We are glad that you enjoyed your sweet treat!

Rated 5 out of 5 stars

I love the dough girl products have…

I love the dough girl products have ordered several times now.

August 18, 2026
DoughGirl logo

Reply from DoughGirl

Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and loved our products as much as we do!

Rated 1 out of 5 stars

Terrible customer service

Edited in response to Doughgirl:
I reached out to your customer services for some assurance that my order would be delivered on time, I was given absolutely none. If the replies hadn't been so blunt, and had been a bit more reassuring, maybe I wouldn't have felt that I had to cancel my order. This was a birthday gift, so was time sensitive, and Doughgirl gave me no confidence that they could meet the delivery timescales...until after I posted my review anyway!

Placed my order 16 days in advance of my chosen delivery date Friday 28th August. It is now 26th and my order has not been dispatched, no communication or update from the company. Messaged customer service for an update to be told items haven't been picked and packed yet and the delivery date cannot be guaranteed. Not sure why they offer chosen delivery dates if they have no intention of fulfilling them. I needed the items for a birthday gift which they are aware of, I have no use for them if they arrive late. Also we have a bank holiday on Monday so my items will likely be sitting in transit for days. Very disappointed and have requested my order to be cancelled..will get something local instead and remember to read reviews before ordering in future.

August 26, 2026
Unprompted review
DoughGirl logo

Reply from DoughGirl

Hi Sam,
We sincerely apologise for the issues you may have experienced with your order.
I can see the preferred delivery date within the order prior to cancelling was 28/08 (in two days time) meaning there was still time for the order to be packed and dispatched for this date with our 24 hour tracked shipping and as mentioned, the order was with the picking team being processed.
I can assure you our team work hard to get all orders completed and dispatched for the selected preferred delivery date and apologise that you felt that the order needed to be cancelled.
Please do not hesitate to contact us at customerservices@doughgirl.co.uk if you would like any further assistance.
Apologies for any inconvenience caused.

Rated 4 out of 5 stars

Late delivery but nice cookies

Order should have been delivered as a birthday present but didn't arrive until after 7pm the following day which was disappointing. Thankfully the cookies were very nice I'm told.

August 18, 2026
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Reply from DoughGirl

Thank you for your review! We love hearing your feedback on our delicious goodies and hope you enjoyed them!

Rated 1 out of 5 stars

Don’t waste your money

Don’t waste your money. This is my second order, both been birthday gifts. First order showed up 4 days early & my second order arrived 2 days late. If you want this for a certain date don’t bother it won’t come.

August 18, 2026
DoughGirl logo

Reply from DoughGirl

Thank you for your review. We are sorry to hear that you were not happy with your order on this occasion. If you would like any further assistance, please do not hesitate to contact our dedicated Customer Service team at customerservices@doughgirl.co.uk!

Rated 5 out of 5 stars

Quality bakes

The flavours and quality of the bakes were perfection.

August 6, 2026
DoughGirl logo

Reply from DoughGirl

Thank you for your review! We hope that you enjoyed your order :)

Rated 4 out of 5 stars

Great cakes

Great we’re very tasty, good value for money and tasted of very good quality ingredients.
Delivery was very quick, and cakes were very well packed.
Cakes were very big.

August 18, 2026
DoughGirl logo

Reply from DoughGirl

Thank you for your review! We love hearing your feedback on our delicious goodies and hope you enjoyed them!

Rated 5 out of 5 stars

Every single item was delicious

Every single item was delicious, I was extremely surprised at how good the wonky box was, and the fact I got it free woth my order. The slices were huge so much so that my partner and I halved each slice. 100% recommended

August 6, 2026
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Reply from DoughGirl

Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and that you thought our product was great!

Rated 5 out of 5 stars

Lovely flavours

Lovely flavours, packaged well. This was my second time ordering, and won't be the last.

August 18, 2026
DoughGirl logo

Reply from DoughGirl

Thank you so much for your sweet review! We look forward to your future custom again soon!

Rated 1 out of 5 stars

Really sickly

Really sickly, too rich hardly any cookie and way too much filling and the icing ontop is much too sweet, and I have a sweet tooth but it's too much me and my partner didn't enjoy it waste of money tbh I regret getting it for his birthday

August 18, 2026
DoughGirl logo

Reply from DoughGirl

Thank you for your review. We are sorry to hear that you were not happy with your order on this occasion. If you would like any further assistance, please do not hesitate to contact our dedicated Customer Service team!

Rated 5 out of 5 stars

Have ordered from Dough Girl a number…

Have ordered from Dough Girl a number of times now, the treats are really tasty and good quality products. Will definitely be ordering again!

August 18, 2026
DoughGirl logo

Reply from DoughGirl

Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and loved our products as much as we do!

Rated 3 out of 5 stars

Delivery + texture

Despite ordering on Thursday ready for Tuesday- parcel arrive after birthday ( acknowledge that on ordering page, there was no guarantee it would arrive as requested. Selection bake tray nice . Very sweet, and gooey. Those with rice crisp base very crumblely

August 18, 2026
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Reply from DoughGirl

Thank you for your review. We kindly request that you please contact the Customer Service team to provide further feedback if you would like further assistance.

Rated 5 out of 5 stars

Arrived on time I was so pleased with…

Arrived on time I was so pleased with packaging also the size of each cake and the taste was beautiful

August 18, 2026
DoughGirl logo

Reply from DoughGirl

Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and loved our products as much as we do!

Rated 5 out of 5 stars

Taste sensation …

Every single item I tasted was absolutely amazing; ordered twice and will be ordering more. Both for myself and gifts for others !!

August 18, 2026
DoughGirl logo

Reply from DoughGirl

Thank you for your review! We hope that you enjoyed your order :)

Rated 5 out of 5 stars

Incredible delicious

Incredible delicious! We loved the flavours, the packaging, it was great and delivered on time! Thank you!

August 19, 2026
DoughGirl logo

Reply from DoughGirl

Thank you so much for your sweet review! We look forward to your future custom again soon!

Rated 5 out of 5 stars

Highly Recommend

I ordered some cookies & brownies for my husband and accidently put the wrong date for delivery, I did not realise this until the date I was expecting them. To cut a long story short customer services were great and helped with a solution.

Treats were received and my husband is very happy describing them as next level.

Thank you for your help with my order it was so much appreciated :)

August 22, 2026
Unprompted review
DoughGirl logo

Reply from DoughGirl

Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and that you thought our product was great!

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