Defective design of my orange backpack resulted in the flooding of both front pockets & the loss of the iPod stored inside the pocket due to it being water logged. I reported the defective design & w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Unfortunately, my experience with the Doughnut backpack has been very disappointing. After less than one year of sporadic use, the backpack broke following a light wash in the washing machine, car... See more
Love my new Doughnut backpack!! I have others in different colours and sizes which I use all the time. The different compartments on the inside are are perfect keeping everything organised especia... See more
I have ordered and paid for four bags for my cousins wedding on 20th June, paid for $200 HK for FedEx delivering which says 2-5 days. Now after 6 days waiting, no idea where the bags are and whether t... See more
Company replied
Company details
Information provided by various external sources
The home of travel friendly, high quality, hand crafted backpacks designed in Hong Kong
Contact info
UNIT B, DOLPHIN WAY, RM19 1NZ, ESSEX, United Kingdom
- +442034880885
- info@doughnutofficial.co.uk
- doughnutofficial.co.uk
1.7
Bad
316 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought this for my daughters birthday,
Bought this for my daughters birthday, she loves it , just what she wanted.
February 9, 2021
Advertisement
Absolutely amazing service
Absolutely amazing service! Got a discounted bag! But they ran out of the colour so they gave me choice of any colour that wasn’t discounted but they still gave me the discount anyway! The bag itself is superb quality and is all you need for an epic trip! Would highly recommend to anyone! Fantastic company fantastic customer service fantastic bags! Amazing!
February 4, 2021
Almost 5 stars
Almost 5 stars, except the bag I ordered was out of stock and had to choose and alternative model, however I'm.very happy with the alternative bag.
January 21, 2021
Delighted with my bag!
Delighted with my bag. Really well made and great colour. Got all the right things in all the right places. Watch out Roka!
January 19, 2021
Really gorgeous bags.
January 19, 2021
Advertisement
Best bag ever!
January 18, 2021
Absolutely amazing
I purchased a macaroon bag, it’s absolutely amazing! Excellent quality, looks gorgeous and an absolutely perfect size, the inside pockets mean I can store all the stuff I need for Uni and keep it organised too. I am in love, I’ll definitely be buying another!!!
January 18, 2021
Beautiful bag, amazing quality
Beautiful bag, amazing quality. I’ve bought this as a baby changing bag and I can’t wait to start using it.
Customer service was incredible also!! Thank you!! Xx
January 18, 2021
Advertisement
Absolutely fantastic rucksack
Absolutely fantastic rucksack. Good quality. Fantastic service as well.
January 12, 2021
Amazing backpack and outstanding customer service!
Doughnut bags have an amazing price-performance ratio. The Macaroon has the perfect size for an everyday backpack and they last forever.
Additionally they have an outstanding customer service! Even through the festive period, a pandemic and Brexit they have help with my gift card issue and delivered the bag within two days.
Fantastic!
January 6, 2021
Happy Customer
I ordered the Peppy bag in Black x Neon and I have to say that the bag is very cute! I very much adore the colour scheme of the bag. I haven't been able to use the bag outside yet because of Covid but I will definitely use this bag as a go to when I can finally go outside safely.
December 15, 2020
Advertisement
Excellent well made bag
I bought a laptop bag for my daughter for Christmas. I chose the maroon colour. It’s very well made, seems sturdy with plenty of space for an IPad as well. I’m sure she will love it.
It arrived quickly and well packaged. Would buy another.
December 12, 2020
Very good quality bag and purse and…
Very good quality bag and purse and extremely quick free delivery too 👍
December 4, 2020
Advertisement
A really good quality backpack
December 3, 2020
Great bag and delivery
A present for my granddaughter who will love it. The bag looks well made and the delivery was outstanding
December 1, 2020
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.