I've been drinking bottled water for as long as I can remember! Brought the British Berkefeld Stainless Steel Gravity System + Ultra Sterasyl Ceramic Filters, had it for just over a month now.... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Since 1826, Doulton Water Filters have provided exceptional tasting drinking water to households around the globe. Based in Staffordshire and holding the Made in Britain badge, Doulton products are NSF certified with a range that includes under sink water filter systems, through to portable water filter bottles and accessories.
Doulton is also home to British Berkefeld - a collection of gravity fed water filter systems that require no plumbing or electricity with an effortlessly simple set up.
Water filter systems from both Doulton and British Berkefeld use the power of ceramic technology to help reduce up to 99.99% of common contaminants, alongside retaining essential minerals - making them the ideal choice for a range of lifestyles, ensuring peace of mind in every drop.
Thank you for being part of the Doulton family. We are here to help you get the best out of your water filter system.
Visit Doulton.com | Contact Support
© 2025 Doulton Water Filters. All rights reserved.
Lymedale Cross, Lower Milehouse Lane, ST5 9BT, Newcastle-under-Lyme, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have had our British Berkefeld for just over 12 months..my son and I now drink a lot more water. I use the Ultra Fluoride filters..honestly, I really couldn't recommend this system more..i use glass bottles to store in the fridge, so have eliminated plastics completely where water is concerned. I use the water for cooking too and my house plants are much happies and cut flowers seem to last longer! If its the cost thats stopping you, just add up how much you spend on bottled water or electricity on a filter system that you have to plug in..plus the Berkefeld is stainless steel..no plastics leaching into your water..it was my best purchase of 2025
Quick and reliable dispatch of my order, which arrived quickly and in perfect condition.
I am always amazed at how efficient and fast the customer service is in resolving issues. I love my Berkefeld and I will continue enjoying it for years to come.
Initially bought from Amazon but the filter's box arrived in a flimsy Amazon brown paper bag and had cracked in half (!!!), so I got a refund. For the same price (plus free shipping) I instead ordered item directly from Doulton, which arrived well packaged and within 48 hours. Suggest not buying Doulton filters from Amazon when, for the same price, you can get them safely packaged directly from Doulton.
Great water filter, I moved somewhere that doesn't add synthetic flouride to the water so using the cheaper filters at the moment and working great. If the water company do start adding synthetic flouride, I'll start getting the flouride filters. The filters last 6 months so a decent length of time. Easy to use and clean too.
Bought the counter top water filter. Took a bit to set up but am really pleased with it, and the improved taste of my water. Would highly recommend. I have a ceramic sink so can't fit the under-sink model. The product arrived quickly and was well packaged.
rapid delivery, good price and they have the job of remembering when to send them and not me. I loke the subscription idea for my filters. They are cheaper and I have no worries about forgetting them. I am impressed with Doulton so far.
Within one day of writing to customer services, I received information about a method to resolve the leaking of the tab or if that would not work , a way to replace it. Was happily surprised!
Excellent product. Needing new filters I have set up a subscription, fast easy process, filters arrived quickly. The subscription gives me piece of mind knowing I can continue to use my British Berkefeld and receive the relevant filters on time to use this wonderful device. I also receive a discount who h is most satisfying.
very quick efficient service and great water filters.
Fast shipping and everything was easy to assemble with clear instructions. Notice an immediate improvement to our water quality!
Good original product although has got relatively expensive since we installed the system 9 years ago
Wanted to upgrade from a plastic jug water filter and decided on this one. Also purchased the stand and stainless steel tap. Delivery was very quick. All arrived very well packaged. Straightforward to assemble. My version needed 3 rounds of filling and throwing the water away. Do not panic as the first and second times take hours to filter through. The third was quicker and then once I was able to start using the water it filters through much quicker. Did a blind tasting with my granddaughter to see if she could guess which was which. Not that difficult really as the filtered water is so much nicer. Very pleased with my purchase.
I purchased the 8.5 litre British Berkefeld stainless steel gravity water filtration system which comes with the Doulton ceramic filters. It arrived securely packaged with full instructions for what was a very easy set-up process and you can apply for a free 5 year extended warranty. I also ordered the stainless steel tap and stand, both are which are very useful add-ons. The SS tap is better quality than the standard plastic one and the stand adds height to make pouring easier. The filtered water is excellent. It tastes clean, but retains the subtle sweetness of the natural minerals. This is one of the primary reasons I chose this over reverse osmosis as I found the taste from that to be flat and sterile. I also wanted to reduce plastic use as much as possible. Very easy to clean and maintain. Should last a lifetime.
I love my filter! I have been searching online for a long time trying to choose the right system for me and I eventually chose the Berkefeld gravity filter. The water tastes great. The quality and look for the filter is top.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.