I've been drinking bottled water for as long as I can remember! Brought the British Berkefeld Stainless Steel Gravity System + Ultra Sterasyl Ceramic Filters, had it for just over a month now.... See more
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I bought a big berkey from America about 5 years ago but unfortunately they don't ship to the UK anymore, my home was destroyed in a fire nearly 3 weeks ago and I desperately wanted to replace it as I... See more
Initially bought from Amazon but the filter's box arrived in a flimsy Amazon brown paper bag and had cracked in half (!!!), so I got a refund. For the same price (plus free shipping) I instead ordere... See more
These filters were replacements for our previous ones that had been dutifully filtering tap water for 6 months. The stained old ones were ghastly compared with the pristine new ones.. just imagine if... See more
Company details
About Doulton Water Filters Ltd
Written by the company
About Doulton Water Filters Ltd
Since 1826, Doulton Water Filters have provided exceptional tasting drinking water to households around the globe. Based in Staffordshire and holding the Made in Britain badge, Doulton products are NSF certified with a range that includes under sink water filter systems, through to portable water filter bottles and accessories.
Doulton is also home to British Berkefeld - a collection of gravity fed water filter systems that require no plumbing or electricity with an effortlessly simple set up.
Water filter systems from both Doulton and British Berkefeld use the power of ceramic technology to help reduce up to 99.99% of common contaminants, alongside retaining essential minerals - making them the ideal choice for a range of lifestyles, ensuring peace of mind in every drop.
Thank you for being part of the Doulton family. We are here to help you get the best out of your water filter system.
Visit Doulton.com | Contact Support
© 2025 Doulton Water Filters. All rights reserved.
Contact info
Lymedale Cross, Lower Milehouse Lane, ST5 9BT, Newcastle-under-Lyme, United Kingdom
- 0333 340 3600
- filtersales@doulton.com
- doulton.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Excellent product.Regular subscription…
Excellent product.Regular subscription delivery.Makes it a little bit cheaper.
March 9, 2026
Very helpful customer service,effective…
Very helpful customer service,effective product!
May 29, 2026
Good service
I get regular emails with special offers. I get my water filters every six months with an email to remind me that they are due to arrive and then my payment will be made automatically. This ensures I do not forget to change the filters at the correction time.
May 27, 2026
Where is the dalivery!
Where is the delivery!
what delivery company?
why use a different email than the one I gave? One I use for paypal.
why do I need tu install an app to discover where my parcel is!
why bombard me every few days with emails.
rubbish service.
May 28, 2026
Reply from Doulton Water Filters Ltd
Thank you for your feedback. We are sorry to hear that you were unhappy with your delivery experience.
We understand how frustrating it can be when tracking information is unclear or when delivery communications do not arrive as expected. The email address used for order updates is taken directly from the details entered at checkout, and our courier notifications are generated automatically based on the information provided with the order.
We can see that your order has now been successfully collected and received. We appreciate that the communication and tracking process did not meet your expectations on this occasion, and we will take your comments on board as we continue to review our customer experience.
Good service
May 12, 2026
Good products and customer service
Good products and customer service who resolved all my queries on filter and tap.
Would recommend.
June 3, 2026
Unprompted review
Great quality
May 26, 2026
The receptionist was very kind and…
The receptionist was very kind and knowledgeable
June 2, 2026
Unprompted review
The price was competitive and they were…
The price was competitive and they were delivered very quickly.
May 24, 2026
Good after sales
Good after sales when I thought I had a part missing - I didn't - it was my not looking properly
May 11, 2026
Brilliant !
My water filter system arrived within a few days of ordering which was a great start . It was simple to assemble with clear instructions and while the first couple of water filtrations to prepare the ceramic filters took hours to complete it now filters through quickly . I’m in a rhythm of filling it last thing at night so I have a full container the following morning. The water is clear and tastes pure . Delighted !
May 11, 2026
No more heavy bottles! Great delivery and 100% good!
I am so glad that i have the 14 liter, the taste is very good. No more heavy bottles. And he suits on my allumium kitchen table.
May 19, 2026
The delivery of the product was done…
The delivery of the product was done very fast and in a perfect condition.
September 23, 2025
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