Quality of the chair is mediocre in general and it showed up with some manufacturer faults with paint stains. Assembly was easy and i did finish it all own my own by myself (MB30-White model), and... See more
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Review summary
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Took me from 2pm to 5.30 pm to assemble the chair. I was straight up crying towards the end because the instructions are NOT CLEAR at all and some holes were a couple of millimetres off. They should h... See more
Company replied
Very quick dispatch and delivery, was a bit difficult at times during assembly. But still a great product and will definitely be buying of this company again. Was also cheaper than Amazon which I supp... See more
Ordered chair from dowinx has some issues with the chairs I received and customer support was able to come thru and send me replacement chairs until I was a satisfied customer. 10/10 customer support... See more
Company details
Written by the company
𝑨𝒃𝒐𝒖𝒕 𝑫𝒐𝒘𝒊𝒏𝒙 Dowinx is a leading brand in the gaming chair industry, dedicated to blending ergonomic comfort with stylish, cutting-edge design. With a strong presence in the United States, Europe, and Japan, we aim to deliver premium seating experiences for gamers, creators, and professionals alike. 🎯 𝑶𝒖𝒓 𝑴𝒊𝒔𝒔𝒊𝒐𝒏 To empower gamers and remote professionals with comfort, performance, and durability — redefining what a gaming chair can be. 💬 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑭𝒊𝒓𝒔𝒕 We take pride in our fast customer service, multi-language support, and a growing user community. Our Trustpilot page is where we connect with our customers — to listen, improve, and grow. If you have feedback, we’re here to help. 🛡️ 𝑾𝒆𝒃𝒔𝒊𝒕𝒆: www.dowinx.com 𝑺𝒖𝒑𝒑𝒐𝒓𝒕: support@dowinx.com 𝑺𝒐𝒄𝒊𝒂𝒍 𝑴𝒆𝒅𝒊𝒂: @dowinxeu | @dowinx_us | @dowinx_jp
Contact info
United States
- chair@dowinx.com
- dowinx.com
3.2
Average
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Avoid !!
Avoid !!! Absolutely disgusting service. Took money for a chair would not honour advertised price. Then advised all colours out of stock despite still selling them . Held my money . Avoid.
March 27, 2026
Unprompted review
Reply from Dowinx
Dear Adele Wellings:
We sincerely apologize for the issues you encountered with your order.
We understand that timely and effective support is crucial. Your feedback is invaluable, and we are constantly working to optimize our customer service processes and improve our response times. We sincerely apologize for the negative experience caused by issues with pricing, inventory status, and payment.
We would like to assist in resolving this issue and review your order details. Please send an email to support@dowinx.com and mention this Trustpilot review. Our customer service team is ready to assist you and will do our best to provide a prompt resolution.
Thank you for bringing this matter to our attention, for your feedback, and for giving us the opportunity to improve.
Sincerely,
The Dowinx Customer Service Team
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As a gamer and someone who works from…
As a gamer and someone who works from home, I need a comfortable chair. And Dowinx has one of the best and comfortable chairs. I own their EXECUTIVE OFFICE SERIES 66BG and a modular sofa, and both are so comfortable. For the sofa I can sit at the edge of the sofa without it dipping. It keeps its form and shape. And the chair is so aesthetic and comfortable. Plus their customer service is amazing, fast and responsive.
March 27, 2026
Unprompted review
Comfortable chair, good service
As someone who works from home, having a comfortable chair is very important. While I've used chairs from a number of suppliers, I've found that DowinX chairs consistently provide good value for the price, with the chairs being far more durable and comfortable than expected for what they charge. They include features like a footrest, backrest with massage functions, and full recline that I would otherwise struggle to find at this price point, and are overall quite easy to assemble.
March 25, 2026
Unprompted review
Friendly and quick customer service
Friendly and quick customer service
.
March 10, 2026
Unprompted review
beautiful, comfortable gaming chair
beautiful gaming chair and amazing quality ~ i love my new chair so much and it is so comfortable to use!
January 8, 2026
Unprompted review
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Comfortable and good quality chair
The chair is comfortable and well-built.
My wife really likes it.
Delivery was smooth and everything arrived as expected.
Overall, a good experience.
March 16, 2026
Unprompted review
The back support on this gaming chair…
The back support on this gaming chair is great. Setup was fine, though I gotta say the seat felt a little firm at first. I'm happy with it overall though.
February 10, 2026
Unprompted review
been using the gaming chair every day
been using the gaming chair every day. feels strong and setup wasn't hard. definitely good quality for what i paid.
February 14, 2026
Unprompted review
So I’ve ordered a chair twice and…
So I’ve ordered a chair twice and cancelled one of the orders and I’ve received an email saying I got sent a refund I check my banking app it says pending but now I check today (a day after) and it’s not there anymore and I haven’t received a refund I’m now essentially getting charged twice for one chair trying to get in contact about a follow up.
March 2, 2026
Unprompted review
Reply from Dowinx
Dear Max Brown:
We understand that timely and effective support is crucial. Your feedback is invaluable, and we are constantly striving to optimize our customer service processes and improve response efficiency. We sincerely apologize for the confusion caused by the missing refund record and your concerns about double charging.
We would like to assist in resolving this dispute and verifying your order details. Please send an email to support@dowinx.com, mentioning this Trustpilot review. Our customer service team is ready to assist you and do our best to provide a quick solution.
Thank you for your feedback and for giving us the opportunity to improve.
Sincerely,
The Dowinx Customer Service Team
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Unresponsive Customer Service n
I have reached out multiple times about returning a chair I purchased as I received the wrong one. I still haven't heard back. There's only an email address to get in touch with them, and this whole process is super frustrating.
February 21, 2026
Unprompted review
Reply from Dowinx
Dear Adri Lev:
We sincerely apologize for the frustration you experienced while using our customer service.
We understand that timely and effective support is crucial, especially when you receive the wrong item or require order assistance. Your feedback is invaluable, and we are constantly striving to optimize our customer service processes and improve response efficiency. We are deeply sorry that you did not receive a response to your multiple emails regarding incorrect item returns.
We would very much like to investigate your situation and provide you with appropriate assistance. Please send an email to support@dowinx.com, attaching your order information and this Trustpilot review. Our dedicated staff will follow up on your issue as soon as possible.
Thank you for sharing your feedback and for giving us the opportunity to improve.
Sincerely,
The Dowinx Customer Service Team
Customer service said my chair is out of stock but did not respond to further queries
I already paid for this chair, but got an email that my delivery was late because the chair was out of stock. They asked me to pick a different colour but then when I replied I got no response. I then tried to cancel to get a refund, also no response. This is quite disappointing because I have done research to pick this chair but the customer service so far has been very poor.
February 20, 2026
Unprompted review
Reply from Dowinx
Dear Thuy-vy:
We sincerely apologize for the frustration you experienced while using our customer service.
We understand that timely and effective support is crucial, especially when you receive a notification that an item is out of stock and require order assistance. Your feedback is invaluable, and we are constantly striving to optimize our customer service processes and improve response efficiency. We are deeply sorry that we did not receive a response after you requested a color change and subsequently submitted your order cancellation and refund requests.
We would very much like to investigate your situation and provide you with appropriate assistance. Please send an email to support@dowinx.com, attaching your order information and this Trustpilot review. Our dedicated staff will follow up on your issue as soon as possible.
Thank you for sharing your feedback, and thank you for giving us the opportunity to improve.
Sincerely,
The Dowinx Customer Service Team
I’m just curious as to why a month…
I’m just curious as to why a month after having my chair the left side is completely indented and no longer comfortable to sit in…? Got this chair for Christmas. Cushion has totally lost its form on one side. Insane honestly. I’ve had $50 office chairs that last longer.
January 26, 2026
Unprompted review
Reply from Dowinx
Hello Sam Humphrey,
We sincerely apologize that the chair seat cushion developed a dent on the left side and lost its original shape after only one month of use. This shopping experience did not meet your expectations.
At Dowinx, we highly value product quality, and we truly appreciate you reporting this issue to us. Your feedback has been shared with our team, and we will continue to optimize product quality and customer service.
We would like to review your order and find a suitable solution for you.
Please send an email to support@dowinx.com, noting this Trustpilot review, and attach a clear photo of the dented and deformed seat cushion. Our dedicated customer service team will prioritize your request and assist you as soon as possible.
Thank you for giving us the opportunity to resolve this issue.
Sincerely,
Dowinx Customer Support Team
Very disappointing experience.
Very disappointing experience.
After purchasing the chair, I discovered a manufacturing issue: one screw does not go in properly in one of the armrests. The screw stops halfway, and I tested all four screws. I even tried screwing it in without the armrest, and the problem is the same, so it is clearly not user error but a defect in the product.
Despite explaining the situation multiple times, customer support refused to offer any real help or solution. No replacement part, no repair, not even a partial refund for the damage. They simply shifted the blame onto me, suggesting things like using oil to make the screw go in more easily, which is absurd when the issue is clearly a defective thread.
Communication is extremely poor. They reply once every three days, only after sending multiple emails, and eventually they just stop responding altogether. Once they have your money, they completely disappear.
For a €100 purchase, they act as if admitting a problem would be unacceptable, instead of taking responsibility. This gives the impression that they are aware of the issue and are acting in bad faith just to avoid helping the customer.
My personal advice: buy a chair from Amazon, where you actually have customer protection, or spend a bit more on a serious website with proper support. Saving money here is not worth it if you receive a defective product and zero assistance afterward. Once you buy, they wash their hands of you.
January 12, 2026
Unprompted review
Reply from Dowinx
Hello Francesco Lo Castro ,
We are very sorry to learn of your unpleasant experience: there is a manufacturing defect in the armrest threads, making it impossible to fully screw in the screws. You also encountered slow customer service responses and communication difficulties.
Dowinx highly values product quality and customer service. Your detailed feedback is invaluable to us, and we will share it internally for future improvements.
We would like to fully investigate your case. Please send an email to support@dowinx.com, noting this Trustpilot review, and attaching a photo or short video of the faulty armrest threaded hole, along with your order details. Our team will prioritize your ticket and follow up with you.
Thank you for giving us the opportunity to resolve this issue.
Sincerely, Dowinx Customer Support Team
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I ordered my chair on January 7th and…
I ordered my chair on January 7th and it arrived in 3 days but was missing the tilt mechanism. I emailed them that same day about it and now it’s January 15th and they STILL have not communicated about shipping the missing piece that holds the whole chair together. I can’t build it without it and I’ve received barely 1 email a day for an almost $200 chair? How can the product come so fast but yet communication take this long?
January 9, 2026
Unprompted review
Reply from Dowinx
Hello Lia,
We are very sorry to learn that the chair you received was missing the tilt adjustment parts, and that you have experienced slow customer service responses since reporting the issue.
At Dowinx, we highly value shipping quality and customer service response efficiency. Your feedback has been shared with our internal team, and we will strive to improve the follow-up speed for missing parts issues.
We would like to urgently review your order case and provide a suitable solution for the missing parts.
Please send an email to support@dowinx.com, noting this Trustpilot review, and attaching your order information and photos of the incomplete package. Our dedicated customer service team will prioritize your request.
Thank you for giving us the opportunity to resolve this issue.
Sincerely,
Dowinx Customer Support Team
In case of a return
In case of a return, expect everything, I almost never reply, they offer us partial refunds and always postpone trying not to accept the rest, when they reply they do it after a week and in the meantime the time to do it passes which is around 30 days. The chairs are small and built for small people, not European.Not recommended. Stay away.
January 2, 2026
Unprompted review
Reply from Dowinx
Hello Donato,
We are very sorry to hear about your unsatisfactory return processing experience, including delayed response and only a partial refund. We also noticed your feedback that the chair is too small and not suitable for European body types.
Dowinx takes customer service and after-sales processes very seriously. Your valuable feedback has been forwarded to our internal team, and we will strive to improve our response speed and return processing.
We would like to carefully review your case. Please send an email to support@dowinx.com, mentioning this Trustpilot review, and attaching your order information. Our dedicated customer service team will prioritize your request and assist you as quickly as possible.
Thank you for giving us the opportunity to resolve this issue.
Sincerely,
Dowinx Customer Support Team
BUYER BEWARE!!! This company is bordering on scam...
This company is bordering on scam right now. They are currently completely ghosting me for trying to initiate a return, going so far as to offer me $30 to just keep the chair. When I said no, I wanted to return it per their return policy, it has been radio silence. I feel they are trying to wait out the 30 days so they can say they did nothing wrong, but be warned this company will screw you over if you are not happy with the product or have a change of mind. I have never dealt with a more uncooperative and unprofessional company before. BUYER BEWARE!!!
December 25, 2025
Unprompted review
Reply from Dowinx
Dear Customer,
We regret to inform you that your product and return service experience did not meet your expectations.
At Dowinx, we highly value every customer's return request, and we greatly appreciate you providing feedback. We have already shared your feedback with our internal team, and we will continue to optimize our product and customer service experience.
We would very much like to review your case and find a suitable solution for your return request. Please send an email to support@dowinx.com, stating this negative Trustpilot review and attaching your order number. Our dedicated after-sales team will prioritize your request and provide assistance as soon as possible.
Thank you for giving us the opportunity to correct the issue.
Sincerely,
Dowinx Customer Service Team
Had a problem with my chair and they…
Had a problem with my chair and they did all the could to make it right! Great company and would highly recommend them to anyone!
December 29, 2025
Unprompted review
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Great product
Very quick dispatch and delivery, was a bit difficult at times during assembly. But still a great product and will definitely be buying of this company again. Was also cheaper than Amazon which I suppose is also a plus. I will probably update this review in a few months after it is worn in.
December 22, 2025
Unprompted review
Horrible customer service
Horrible customer service! Bad quality chair. Chairs are very bad quality and very small. Customer service doesn‘t react. I‘m waiting since 3 weeks for my money.
December 1, 2025
Unprompted review
Reply from Dowinx
Dear Miyamoto Musashi,
We regret to inform you that your product and customer service experience did not meet your expectations.
At Dowinx, we highly value product quality and timely customer service, and we sincerely appreciate your feedback. Your feedback has been shared with our internal team, and we will continue to optimize product quality, refund processing, and the overall customer service experience.
We would very much like to investigate your situation. Please send an email to support@dowinx.com, mentioning this Trustpilot review in the email. Our dedicated after-sales team will prioritize your request and provide assistance as soon as possible.
Thank you for giving us the opportunity to correct the issue.
Sincerely,
The Dowinx Customer Service Team
Avoid Dowinx! You have been warned
I ordered a chair from the Dowinx EU site during the black Friday sale as a Christmas gift. I paid £116 including delivery. After pIacing my order I screenshot the order just to be on the safe side.
I never received an email confirmation or text message confirming my order. After 3 weeks I still hadn't received the chair or even an email from them. So I decided to contact dowinx customer service. What a nightmare.
The company is actually based in China not europe so you cannot go on live chat or call them. You have to send them an email. It takes them about 4 days to reply.
They informed me that they have no history of my order and that I must not have added my details correctly ( which I did).
I sent them on my order number and the transaction number from my credit card statement showing that I was charged in full but still nothing.
I am now starting proceedings with my credit card company to recoup my money. Not sure if it's a scam or just a real shuddy company. You have been warned!
December 3, 2025
Unprompted review
Reply from Dowinx
Dear Michelle:
We regret to inform you that your Black Friday order experience was unsatisfactory and failed to meet your expectations.
At Dowinx, we highly value order verification and customer communication, and we sincerely appreciate your feedback on this serious issue. Your feedback has been shared with our internal team, and we will optimize our order confirmation email system, email response time, and order verification process.
We sincerely hope to thoroughly review your order. Please send an email to support@dowinx.com, noting this Trustpilot review, and attaching a screenshot of your order, order number, and credit card transaction receipt. Our dedicated after-sales team will prioritize your request and carefully verify your payment and order records.
Thank you for giving us the opportunity to correct this issue.
Sincerely,
The Dowinx Customer Service Team
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