After comparing prices across many stores online, I finally decided to make my purchase from Downunderwatches.com. I’m very happy with both the delivery service and the price. Placed my order on 26th... See more
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Review summary
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Re' buying a G-Shock GG-1000. The price of this watch was unbeatable (in my view) and I compared many watch 'sites' in searching. The purchase interface was easy to use also. The product was delive... See more
My Seiko watch arrived within a week. The watch is great it exceeded my expectations. I am very happy with the watch and the seller. Also a link remover was in the box which made adjusting the bracele... See more
Quality watches, great prices and very reliable. The order process is easy, your purchase can be tracked all the way with fast delivery to your door by DHL. I have bought a number of watches over the... See more
Company replied
Company details
Written by the company
Ask any Australian and they will confirm that the watch they wear on their wrist matters to them – this is why downunderwatches.com brings to its lovely Australian customers, the very latest and best in watch design, accuracy, and functionality. Our sales have been on a growth path ever since this online portal was launched. This tells us that when it comes to stocking the most beautiful and functional watches, we are doing the right thing. This we feel, is the reason for us having so many repeat customers. We like to think of them as ‘our friends’. Although we can’t offer you a beer here on our website, we hope you feel welcome and enjoy scrolling through our awesome collection of watches. If there is any particular watch you are looking for, please don’t hesitate to contact us – will do our best to procure it for you; we are here to help.
Contact info
SE020 IDS Company Unit 2/38 Zakwell Court, 3048, Coolaroo, Australia
- cs@downunderwatches.com
- www.downunderwatches.com
4.6
Excellent
536 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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My watch (GG-B100) G-Shock arrived…
My watch (GG-B100-XM) the reissue G-Shock arrived today,one week earlier than projected.price was great.So extremely happy with that. This is my second time buying from 'Downunder Watches. Recommended highly.
November 2, 2026
Unprompted review
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A year after purchasing the Ratio Quest watch from DownUnderWatches
I've had this Ratio Quest field watch for the better part of a year now. It's a watch that has rarely left my wrist. It is very comfortable, and incredibly versatile, that I can wear it for work, school, or even smart-casual occasions. This watch is no doubt among the best at the price point, given its impressive specifications (e.g. anti-reflective sapphire crystal, stainless steel construction). I would completely recommend this watch.
October 22, 2025
Unprompted review
Excellent Service - From Purchase to Delivery
I must say, I’m beyond impressed with downunderwatches, from the price, to purchase experience and overall execution of the express delivery - it has been a very pleasant experience which I am likely to buy another watch again from you guys.
Just took my gshock out for a spin and she is shiny and perfect.
October 8, 2026
Unprompted review
Reply from DownUnderWatches
Dear Tom,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@downunderwatches.com . We are here to help!
Best Wishes,
Sally
Do no buy from these people
I would strongly advise anyone considering purchasing from DownUnder Watches to think twice.
Firstly, despite the name "DownUnder Watches" and its marketing to Australian consumers, this does not appear to be an Australian-operated business. My investigations have traced its operations to RedSol Pte Ltd, a Singapore-based watch retailer. The Australian branding creates an impression of a local business, but my experience has been anything but local.
I purchased a refurbished Hamilton watch in April 2026. Within five days, I discovered it was gaining approximately 3.5 seconds every minute. That's around 84 minutes a day. For a watch supposedly refurbished and checked before sale, that's an extraordinary failure.
I reported the problem immediately. After weeks of correspondence, the company finally arranged for the watch to be returned for repair in June.
It is now October, nearly four months since I returned the watch, and I still don't have it.
Throughout this process, I've dealt with multiple customer service representatives, received repeated apologies, vague promises and missed deadlines, but almost no meaningful information.
Despite repeatedly asking, nobody has explained what was wrong with the watch, why the fault wasn't detected during refurbishment, or what repairs were undertaken.
On 5 October, I was told the watch had finally been repaired and returned to their warehouse. A few days later, I received another email saying it would be shipped "soon". Still no tracking number, still no watch.
I've tried calling the telephone numbers associated with the business, including overseas numbers, without success. There appears to be no accessible Australian representative who can take responsibility for resolving the problem.
Six months after purchasing a watch, I have neither a functioning watch nor a satisfactory resolution.
My advice: don't be fooled by the Australian-sounding name. Buy your watch from an established retailer with a verifiable local presence and someone you can actually speak to when things go wrong.
October 12, 2026
Unprompted review
Reply from DownUnderWatches
Dear Customer,
We sincerely apologize for the experience you have had and fully understand your frustration with the length of time taken to resolve this matter.
This is certainly not the experience we want any customer to have. We regret the delays, the lack of clear updates, and the inconvenience caused throughout the repair process.
Your concerns have been noted seriously, and we are continuing to follow up with the relevant team to ensure this matter is brought to a proper resolution as soon as possible.
Thank you for your patience, and we apologize once again for the disappointment caused.
Kind regards,
DownUnder Watches Team
Quality product range and fair prices l…
Quality product range and fair prices l didn't have to find another seller as l decided between three brands before my purchase. Communication excellent. My Zeppelin watch is great.
September 30, 2026
Unprompted review
Reply from DownUnderWatches
Dear Snow,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@downunderwatches.com. We are here to help!
Best Wishes,
Sally
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Great range, better service.
Great range of watches at the best prices. Exceptional customer service with clear and concise communication along the way. Will be buying my next watch from there no doubt!!
September 21, 2026
Unprompted review
Reply from DownUnderWatches
Dear Mitch,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@downunderwatches.com . We are here to help!
Best Wishes,
Sally
Quality watches and Reliable Company
Quality watches, great prices and very reliable. The order process is easy, your purchase can be tracked all the way with fast delivery to your door by DHL. I have bought a number of watches over the years and never disappointed.
August 27, 2026
Unprompted review
Reply from DownUnderWatches
Dear Customer,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@downunderwatches.com . We are here to help!
Best Wishes,
Sally
Price, service & variety
Price, watch variety , quick delivery and great customer service re ordering wrong watch , can’t fault as I bought another a few days later , Sean Williams.
August 21, 2026
Unprompted review
Reply from DownUnderWatches
Dear Customer,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@downunderwatches.com . We are here to help!
Best Wishes,
Sally
Tsuki yomi
I recently bought a tsuki yomi from down under watches and I love it. Great customer service as well very helpful when I was tracking my parcel
August 16, 2026
Unprompted review
Reply from DownUnderWatches
Dear Customer,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@downunderwatches.com . We are here to help!
Best Wishes,
Sally
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Amazing watches and good deal👌
August 17, 2026
Unprompted review
Bulova Marine Star Precisionist Watch
Great watch at a fantastic price and first class service from downunderwatches
August 14, 2026
Unprompted review
I can’t stop looking at my Khaki field…
I can’t stop looking at my Khaki field watch. I recently have bought a moonwatch and love it, but love this more at one tenth of the price. I will be buying one for my son soon.
August 11, 2026
Unprompted review
Really good experience
Really good experience! Sent the watch in good condition. Its an elegant watch.
August 10, 2026
Unprompted review
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Fast, efficient 5 star experience
Watch arrived faster than expected, and faster than anywhere else was advertising. Ordering was easy, the whole process was smooth and I am impressed.
Will definitely use them to buy watches in future.
July 16, 2026
Unprompted review
Reply from DownUnderWatches
Dear Tim,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@downunderwatches.com. We are here to help!
Best Wishes,
Sally
Quick delivery
Ordered my watch on Monday, got it on Friday to Australia. Authentic watch, good and speedy service
August 3, 2026
Unprompted review
Reply from DownUnderWatches
Dear John,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@downunderwatches.com. We are here to help!
Best Wishes,
Sally
Very prompt in responding to me
Very prompt in responding to me, and posted my watch promptly so it could arrive in time for my son's birthday. Very helpful. My son is very happy.
July 24, 2026
Unprompted review
Reply from DownUnderWatches
Dear Kim,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@downunderwatches.com. We are here to help!
Best Wishes,
Sally
Be award before you ordered!!!!
The website seems like an Australian site, but when you do the payment it charged from overseas and expect an foreign fee on the credit card, watches posted from overseas as well, so expect longer for the delivery to be in your hand. They used DHL as courier, such a piece of shit , need to go to their HQ to pick up my watch........ Whole experience was bad
June 26, 2026
Unprompted review
Reply from DownUnderWatches
Dear Denis,
We sincerely apologize for your experience and the frustration caused. We would like to clarify that we operate multiple warehouses across different locations, and orders are dispatched based on stock availability. In your case, your order was shipped from an alternate warehouse to ensure timely fulfillment.
Regarding the DHL delivery, we truly regret the inconvenience you faced in having to pick up your package. We will be raising an inquiry with our courier partner to understand why this occurred and to prevent similar situations in the future.
For any further assistance or to discuss your experience in detail, we kindly request you to reach out to our customer support team at cs@downunderwatches.com, who will be able to assist you promptly.
We value your feedback and hope to provide a better experience in the future.
Regards,
Sally
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Great price, service and happy with the watch
Really happy with my experience with DownUnderWatches. The price was very good, and even though they are not local to me, postage was still quick. When I realised I needed to change the delivery address after purchase, their team sorted it out quickly, which I really appreciated.
The watch itself has been great so far. It fits well, feels comfortable on the wrist, and has a solid, durable feel to it. I work a very physical and wet job, so I wanted something tough and practical that could handle daily use. So far, it looks like it will last me for some time.
The red display is a little harder to read in low light, but I knew that was part of the aesthetic going in, and for me it is worth it. Overall, very happy.
May 19, 2026
Unprompted review
Reply from DownUnderWatches
Dear Luke,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@downunderwatches.com. We are here to help!
Best Wishes,
Sally
Great price, great delivery
The watch was delivered very quickly and was exactly as described. I am really happy with this purchase as I am a fan of G-Shock in general and this site was the best price I could find. I will use them for my next watch purchase!
April 24, 2026
Unprompted review
Reply from DownUnderWatches
Dear Luke,
Thank you for taking the time to provide us with your feedback.
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@downunderwatches.com. We are here to help.
Best Wishes,
Sally
Honesty in description and very quick…
Honesty in description and very quick delivery
Super happy with my watch.
April 8, 2026
Unprompted review
Reply from DownUnderWatches
Dear Michael,
Thank you for taking the time to provide us with your feedback.
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@downunderwatches.com. We are here to help.
Best Wishes,
Sally
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