DownYourHighStreet Reviews 

224
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I placed an order on 2 Nov. I have still not received the item and have only received a non committal, general reply e mail which was of no help whatsoever. This item was a gift for my daughter in... See more

Rated 5 out of 5 stars

Great company to work with - we have been selling on DYHS for over 2 years now and have an excellent rapport with the team. Early intergration glitches were ironed out after a couple of website... See more

Rated 5 out of 5 stars

I am new to DYHS I was drawn by the concept, wanting to create the world’s longest high street by connecting community with commerce and giving the Great British High Street an online presence. Our... See more

Rated 5 out of 5 stars

Not usually one for reviews, however credit where credits due. I had an issue with a retailer who sells through down your high street so after no resolve with them, emailed down your high street and R... See more

Company details

  1. Online Marketplace
  2. Children's Toys Store
  3. Toy Store

Information provided by various external sources

Shop the UK High-Street for delivery or click and collect. Products include Fashion, Home, Children's Toys and more.


Contact info

3.6

Average

TrustScore 3.5 out of 5

224 reviews

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No history of asking for reviews

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3.6

All reviews

(224)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

It worked for me!

I ordered two tops, quite expensive, and as they were marked as having been dispatched and hadn’t arrived after a few days I contacted the seller directly. A very nice lady found the items in her records, and said to give it one or two more days as they had gone out. In fact they arrived an hour later! So when it works, it works, and am very happy with my two new tops.

August 27, 2021
Unprompted review
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Rated 5 out of 5 stars

Epic website.

Epic website.
So happy with my purchase and to know I am supporting local is why I will shop here again & again.

Thank you so much Bunka store!

August 27, 2021
Unprompted review
Rated 1 out of 5 stars

Fake delivery tracking number

Avoid this company, they give you an order tracking number for Hermes and it is a fake number and a link to their own website. All the excellent reviews appear to be very vague and not actually written like a real review. It’s strange that 1 in 5 reviews are highly negative. I wish I had checked here before spending money on this site. Very poor. 7 days after ordering no nearer to receiving the product.

August 25, 2021
Unprompted review
DownYourHighStreet logo

Reply from DownYourHighStreet

Good morning.

Thank you for taking the time to write a review. I am very sorry to hear that you've not yet received your order and would like to help.

Our retailers aim for delivery within 3-5 days which unfortunately can be delayed due to unforeseen circumstances. Although our orders are delivered by Hermes, they are purchased through Parcel2go and so the tracking number you have been given is likely a Parcel2go tracking number which will only work on their website, not Hermes. In some instances, retailers use their own shipping methods e.g. Royal Mail or DPD and so the tracking number could be for one of these services. It would be useful to know more about your order so that I can clarify which postage service has been used for your order.

I have sent you an email via Trust Pilot to find out more about your order so that I can look into this for you.

I understand your disappointment that your order hasn't been delivered after 1 week and would like to apologise for this, and offer you a refund of your shipping charges for your inconvenience.

Kind regards

Rated 5 out of 5 stars

Excellent Experience

I bought some back issues of magazines for my daughter. They were reasonably priced and arrived within a few days in perfect condition. Can't fault them.

August 25, 2021
Unprompted review
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Rated 1 out of 5 stars

Ordered a game Released tomorrow not…

Ordered a game Released tomorrow not send it yet looks like they are not going to try to cancel will not use again

August 23, 2021
Unprompted review
DownYourHighStreet logo

Reply from DownYourHighStreet

Dear Michael, I'm very sorry to hear that your game will not arrive on release day tomorrow. I can see that The Chelsea Gamer apologised as their shipment of the games had not yet arrived. Your order has been cancelled and a refund has been issued at your request. We are very sorry that you have had a disappointing experience with us on this occasion. Kind regards.

Rated 1 out of 5 stars

Still waiting after 8 days …

Still waiting for item after a week
Money taken immediately,item not arrived after a week, no communication from seller, won’t be using again 👎

August 21, 2021
Unprompted review
DownYourHighStreet logo

Reply from DownYourHighStreet

Dear Sharon, thanks for taking the time to provide feedback. I'm sorry to hear you've had a negative experience. I have sent you an email asking for a little more information so that we can help to resolve your problem. I hope this helps.

Rated 5 out of 5 stars

Brilliant service

Managed to find a top which was out of stock in my size on other websites, it was also cheaper so ordered it from Down Your High Street & it arrived within 3 days with no delivery charge. A brilliant service, all the better if it’s supporting our local shops.

August 17, 2021
Unprompted review
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Rated 4 out of 5 stars

Arrived quick beautiful product but no…

Arrived quick beautiful product but no communication. No dispatch email had to send email to inquire if they had been dispatched.

August 16, 2021
Unprompted review
DownYourHighStreet logo

Reply from DownYourHighStreet

Hi Nicola. We will be looking into the issue with your order email and hope that you dont get this issue again. Thank you for sharing your feedback with us.

Kind regards
DYHS Team

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Loads of lovely sandals-i wanted them all! Super quick delivery and nicely wrapped. I got the sandals £7 cheaper than any other seller and I'm so pleased with them. They're good quality and just as advertised. Thank you!

August 15, 2021
Unprompted review
Rated 5 out of 5 stars

So pleased I discovered…

So pleased I discovered DownYourHighStreet, I ordered an item from a small boutique which arrived very fast. The item was carefully packaged and I was kept up to date on my order's progress with good communication from the seller, overall a positive online shopping experience - would definitely recommend!

August 8, 2021
Unprompted review
Rated 1 out of 5 stars

Still waiting for item after a week

Money taken, item not arrived after a week, poor communication after emailing several times and now asking for a review when I haven’t even received my item or a update as to where it is and when its going to arrive, won’t be using again

August 8, 2021
Unprompted review
DownYourHighStreet logo

Reply from DownYourHighStreet

Dear Martin. Thank you for taking the time to provide feedback. I'm very sorry to hear that your item was received late. Considering the delay and lack of communication we have refunded your postal charges for you.

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Rated 5 out of 5 stars

Great shopping experience

I was looking to buy online from high street businesses, and bought from three different boutiques around the country. All items were supplied promptly, and the prices were as good as Amazon. Great service, will use again ❤️

August 6, 2021
Unprompted review
Rated 1 out of 5 stars

The product (bracelet) I received…

The product (bracelet) I received looked like it was second hand therefore I wanted to return yet had to pay for p&p both ways even though the product was scratched/rusty. Wouldn’t use this site again. Very disappointing.

August 6, 2021
Unprompted review
DownYourHighStreet logo

Reply from DownYourHighStreet

Dear Oscar, I'm so sorry to hear that you were not satisfied with the product that you ordered. I have sent an email asking for some extra information so that I can find your order. We would like to reimburse you for the postal charges and provide feedback to the retailer. Many thanks for taking the time to leave a review of your experience.

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