DownYourHighStreet Reviews 

224
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I placed an order on 2 Nov. I have still not received the item and have only received a non committal, general reply e mail which was of no help whatsoever. This item was a gift for my daughter in... See more

Rated 5 out of 5 stars

Great company to work with - we have been selling on DYHS for over 2 years now and have an excellent rapport with the team. Early intergration glitches were ironed out after a couple of website... See more

Rated 5 out of 5 stars

I am new to DYHS I was drawn by the concept, wanting to create the world’s longest high street by connecting community with commerce and giving the Great British High Street an online presence. Our... See more

Rated 5 out of 5 stars

Not usually one for reviews, however credit where credits due. I had an issue with a retailer who sells through down your high street so after no resolve with them, emailed down your high street and R... See more

Company details

  1. Online Marketplace
  2. Children's Toys Store
  3. Toy Store

Information provided by various external sources

Shop the UK High-Street for delivery or click and collect. Products include Fashion, Home, Children's Toys and more.


Contact info

3.6

Average

TrustScore 3.5 out of 5

224 reviews

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3.6

All reviews

(224)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic shopping experiene

Fantastic shopping experience from DownYourHighStreet.

Fast delivery and well packaged. There was an issue with one of the items but after reporting this they sent out a replacement item the following day.

Communication throughout has been excellent. Will definitely be using DownYourHighStreet again.

July 21, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend using a down you high…

Highly recommend using a down you high street. So many things to chose from and super helpful people to help with any problems. I will definitely use them again and highly recommend them to anyone looking for something.

July 13, 2021
Unprompted review
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Rated 1 out of 5 stars

Rapscallions!!

Order cancelled after 25mins of invoice to what I can only describe as an error on DYH part, To be told the item is out of stock is just a big lie and after they noticed the mistake they have made.

I have been in contact with the seller who has assured me that the item is in stock and is still showing on the DYH website as in stock and at the price I purchased at.

No refund has taken place for the monies taken. Bloody rapscallions!!

May 30, 2021
Unprompted review
DownYourHighStreet logo

Reply from DownYourHighStreet

Dear Customer,

We apologise for any inconvenience caused and I have spoken with our customer service team and I can see this has been dealt with. Once again many apologies, sometimes our system takes a short time to update stock levels if on the same day an item gets purchased from the retailer directly or in store. We appreciate this wasn't helpful at the time of your purchase and we are glad this has now been resolved.

Kindest regards,
Robyn

Rated 1 out of 5 stars

Very keen to sign you up but support is…

Very keen to sign you up but support is very poor. Not sold one thing.

May 14, 2021
Unprompted review
DownYourHighStreet logo

Reply from DownYourHighStreet

Dear Retailer,

We apologise you are disatissfied with being a part of The Down your high street team we pride ourselves on knowing our retailers well and aim to meet their needs whilst on our platform. We would be happy to discuss how we can improve and drive sales towards your store. Please email me directly at robyn@downyourhighstreet.com to discuss further.

kind regards,
Robyn

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Rated 1 out of 5 stars

Poor experience

I ordered a product on Thursday 16th April. On the same day I received a confirmation email from DYH to state that it had been processed followed by one on Monday 20th to state that the retailer had shipped my order. I also received emails from the retailer and the courier to confirm this. The next day I had an email from DYH to say the order status had changed to refunded. I logged an enquiry with customer support to ask why I had conflicting emails and they said they would contact the retailer. I have sent further emails to DYH with a tracking number which they might find helpful and also pointed out that the goods were still available on their website to which I have had no reply. Seven days on from my initial response from customer support and I have heard nothing more. I guess I wait for a refund but will not use this company again.

April 26, 2021
Unprompted review
DownYourHighStreet logo

Reply from DownYourHighStreet

Dear Jackie,
We sincerely apologise about the miscommunication from one of retailers. unfortunately we have to allow retailers some time to respond but I agree the time taken for a reply and to sort this issue was longer than expected. I have passed this review onto our management team so this can continue to help us improve on our customer service. Once again many apologies and I can see a member from customer support has already offered you a discount code in the hope you will give us another chance to offer the experience we had hoped for the first time round.
kindest regards,
Robyn

Rated 2 out of 5 stars

Poor service from Kooks Unlimited

Poor service from Kooks Unlimited. Cup & Saucer delivered broken due to being very very badly packaged. Store itself were quite difficult to deal with but Robyn at Down Your High Street resolved the matters for me & refunded without quibble. DYHS as a trading platform is a great idea but in this instance was badly let down by the retail store I had bought from

March 26, 2021
Unprompted review
DownYourHighStreet logo

Reply from DownYourHighStreet

Dear Customer,
We apologise that you didn't have the experience we had hoped for but also glad one of our team sorted this for you. We just want to let you know we truly value your custom and hope that this hasn't effected your view on many of our other brilliant retailers who really do appreciate your custom, so we hope you visit us again soon. I have spoken also with Kooks and they also apologise for the mishap.

Kindest regards,
Customer support

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Rated 1 out of 5 stars

Order cancelled.

March 8, 2021
Unprompted review
DownYourHighStreet logo

Reply from DownYourHighStreet

Hi Tracy,
We apologise your order got cancelled please email me directly so I can send you a discount code for you to enjoy a much better experience with us.
robyn@downyourhighstreet.com
Kind regards,
Customer support

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Rated 5 out of 5 stars

Top 10 Independent Boutique in the UK on DYHS

I am new to DYHS I was drawn by the concept, wanting to create the world’s longest high street by connecting community with commerce and giving the Great British High Street an online presence.
Our boutique was selected and recently featured on ITV's Lorraine programme "Top 10 Independent Retailers" with Stylist Mark Heyes.
This has exposed us to new customers from around the whole UK, and showcased our brands. The phone has not stopped ringing, orders and enquiries just keep coming. Search for Experience Boutique on DYHS to find us, we are proud to be a third generation family business.
Shop indie it means a great deal.

February 22, 2021
Unprompted review

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