DPB Plumbing and Heating Engineers Ltd Reviews 

278
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being extremely helpful, polite, and efficient when handling plumbing and heating jobs. People appreciate the punctual arrival of engineers who explain everything clearly and leave workspaces very tidy. Reviewers also note that the office staff provides fantastic support, making the booking process smooth and seamless. Clients highlight the reliable local service, noting that engineers consistently deliver top-quality results and great value. Many people state they would never use anyone else for their future home maintenance needs.

What people talk about most

Service

Users describe positive interactions with service, highlighting friendly, efficient, and professional support... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went to DPB plumbing ‘walk in’ business on Falsgrave Road, Scarborough (which opens early) where I was met by Emma who couldn’t have been more helpful and friendly. Although my request, to install... See more

Company replied

Rated 5 out of 5 stars

Had boiler serviced by Patrick. He was punctual, polite and extremely knowledgeable. Had noisy radiator on start up, after service very much quieter. He also provided me with a DPB pen - regular pen o... See more

Company replied

Rated 5 out of 5 stars

Danny came when he said and was very friendly and efficient. He fixed the underfloor heating manifold. I had been told previously that I would need a new one. He seemed very genuine and clearly an exp... See more

Company replied

Rated 5 out of 5 stars

From start to finish Dan and James were brilliant and I couldn’t rate them highly enough. Professional and friendly and excellent at explaining everything. Boiler, gas fire and underfloor heating al... See more

Company replied


Company details

  1. Gas Engineer
  2. Heating Contractor
  3. Plumber

Written by the company

We provide plumbing and heating services in Scarborough, North Yorkshire and the Surrounding areas


Contact info

4.9

Excellent

TrustScore 5 out of 5

278 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(278)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As ever the guys did a truly…

As ever the guys did a truly professional job, good work ethics and more importantly left the house clean and tidy. Can’t thank them enough. Well done DPB and thanks

February 23, 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words which have been shared with the Team. We look forward to being of service to you in the future.

Advertisement
Rated 5 out of 5 stars

Excellent service

Rang this morning for help with boiler pressure. Appointment this afternoon between 2and3. Bang on 2 o’clock Ian arrived(he’s been before) and went straight to the boiler,did his magic,checked the radiators and it was fixed. Excellent service with a smile and a chat. Would highly recommend this company

February 17, 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and kind words... and also for your recommedations which are much appreciated by all the team at DPB.

Rated 5 out of 5 stars

An excellent Job

We were very pleased with the work carried out by DPB plumbing. We had a new bath and shower unit installed. The work was done to a high standard, all the mess was cleared up and removed and the work completed on time. We will certainly use them again.

February 16, 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words which are much appreciated - enjoy your lovely new bathroom!

Rated 5 out of 5 stars

Boiler service…

Ian came over to do the annual service on my boiler. He was on time, professional, informative and good company. He even responded to an elderly neighbour across the road who needed some boiler advice. Can recommend this company

February 8, 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and kind words which have been shared with Ian and the DPB Team. We look forward to being of service to you in the future

Rated 5 out of 5 stars

Annual boiler service

I’ve just had my annual boiler and gas fire service.
Ian the DPB representative arrived promptly. He was polite and very courteous.
He carried out the service explaining any issues as he found them.
I find the whole company friendly and very trustworthy and wouldn’t hesitate to recommend them.

February 7, 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and kind words and we look forward to being of service to you in the future.

Advertisement
Rated 5 out of 5 stars

Another great job from DPB Plumbing

Another great job from DPB Plumbing! Moved my radiator with minimal fuss and left everything clean and tidy. Dan and his team are lovely, very friendly and efficient, nothing is too much trouble either as they also fixed an unexpected problem with my boiler at the same time.

February 4, 2022
Unprompted review
Rated 5 out of 5 stars

First class service from Danny

First class service from Danny. Knowing I was without heating and hot water, he moved around some appointment to get me in ASAP which was really appreciated. Really pleased with my new boiler and would recommend DPB to anyone looking for a local trustworthy, efficient company.

February 4, 2022
Unprompted review
Rated 5 out of 5 stars

Linda & Paul Excellent prompt service…

Linda & Paul Excellent prompt service for our electric hot water & central heating system definitely use again and recommend to family and friends.

February 4, 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and recommendations which are much appreciated. We look forward to being of service to you in the future.

Rated 5 out of 5 stars

Just moved to the area decided to have…

Just moved to the area decided to have the boiler serviced checked on the internet for recommendations and reviews and these were amazing so a quick phone call to customer service was friendly helpful and very professionally. A visit was arranged and poor Ian had the task of informing us of all the defects and a new boiler was required much to our horror ! Within 2 days we had instillation by Rich who worked so hard all day he was polite helpful informative professional and a pleasure to have in our home. So thank you to all the team involved we are very satisfied customers and highly recommend this company from start to finish and we have taken out a service plan with them too for 24/7 peace of mind !!!!

February 4, 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words which are very much appreciated and have been shared with the DPB team. We look forward to being of service to you in the future.

Advertisement
Rated 5 out of 5 stars

Ian turned up on time and with a smile…

Ian turned up on time and with a smile on his face. He found the fault with our boiler and professionally, efficiently and cleanly solved the problem. Tidied up after himself and very pleasant and polite.

February 2, 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words, we look forward to being of service to you in the future.

Rated 5 out of 5 stars

Fitted me a new boiler excellent work…

Fitted me a new boiler excellent work by Rob and his mate very professional and tidy and fitted insulation tubes to bare pipes which was a nice finish 👍would recommend and a big thank you to Louise in ths office always very helpful and friendly thank you to all 🙂

January 26, 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words, we look forward to being of service to you in the future.

Rated 5 out of 5 stars

Very pleased with the work

Sometimes small jobs are difficult to arrange, but Dan was happy to quote for extending condensate pipe through external wall at a reasonable cost. Expecting to wait a couple of weeks, we were pleasantly surprised to have the job done next day, very neat and tidy.
Definitely recommended.

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

Prompt responses to my series of…

Prompt responses to my series of (unrelated) boiler problems, even at the weekend. Friendly and efficient service by Ian and apprentice Sam; almost became 'part of the family'!

January 25, 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words and we look forward to being of service to you in the future.

Advertisement
Rated 5 out of 5 stars

Excellent service !!! Just fabulous

Dan and team responded swiftly when my boiler broke down. They advised on the most cost effective approach and replaced my boiler within…..days of of my order…
The engineers ( Dan and team) who installed my boiler were friendly, tidy and very efficient. I can't recommend them highly enough !!!
Many thanks to Louise in the office who is always so lovely and helpful….
Excellent service! Fabulous! Thank you Angela Webster

January 22, 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words which are much appreciated. We look forward to being of service to you in the future.

Rated 5 out of 5 stars

Consistently excellent service

Consistently excellent service from Dan and his team. Dan has attended to two jobs installing a super bath and a shower.
Two of his staff have attended to two issues in my airbnb property which were urgent. Again they were polite and did a great job.

January 14, 2022
Unprompted review
Rated 5 out of 5 stars

Toilet installation

Had a new toilet installed today and I'm extremely happy with the service!
Punctual, courteous and carried the job out with the minimum of fuss!
If I ever have any more work doing I will most definitely be using these guys again... Thank You

Viv

January 10, 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and kind words which are much appreciated. We look forward to being of service to you in the future.

Advertisement
Rated 5 out of 5 stars

Always 5 star but definitely worth more…

Always 5 star but definitely worth more than that in our view when we experienced a ceiling collapse 2 days before Christmas Eve! Thanks Danny you are an absolute star and your workmanship is always excellent! Also thanks for Charlies Christmas treat!!

December 23, 2021
Unprompted review
Rated 5 out of 5 stars

Efficient and professional

Had leaking water tank. Louise gave me a 2 hour time slot on the same day when the plumber would call. He called as arranged and quickly fixed the problem. Very efficient and professional.

December 22, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent work done yet again by DPB!

Excellent work done yet again by DPB!
Dan and co are very friendly and efficient in their working and communicate quickly.
Louise who I spoke with on the phone was also very polite

10/10 would recommend

December 17, 2021
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words, we hope to be of service to you again in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look