DPD Reviews 133,620

As usual your service is horrendous waiting in for parcels that the lazy drivers can’t be bothered to deliver. waiting in for a parcel to receive a message to say they tried delivery but no one was home !!! the security cameras and ring doorbell proves yet again the parcel was t attempted I suggest the driver salim starts earning his wage instead of creating problems for customers when we pay extra for delivery’s I don’t expect to the. have to get a taxi costing more money to collect a parcel. Salim this is constant with you !!!!

Excellent delivery service, above and beyond, bravo 👏

I was told my delivery was missed when sat waiting all day as delivery was from 7 am to 10 pm 🤯. To then here at 7 pm there was no one home to sign for it no one’s been to my property all day this is business items I needed for tomorrow loss of business and a company that you cannot contact to sort the problem out one number doesn’t work and the other has no options to speak with anyone shocking company thanks DPD you’ve cost me a fortune for your lies and laziness don’t take on the work as you clearly cannot keep up with the demand

Worst delivery company. Avoid at all cost if you actually want the service you pay for. Paid £1600 for parcels to be collected only for DPD drivers to refuse to take them. I now have to refund my customers resulting in losses of over £6,000.
DPD customer service are not bothered, they don’t care whether they help you or not, they just take the call and hope you get fed up enough so you just hang up. Apparently they spoke with the depot manager who said it will be sorted but now it’s past the point of being sorted.

I will be taking legal action against DPD due to these losses.

My son as a self employed driver having suffered a mental health crisis
Dpd decided not to pay me for 3 weeks work done at Christmas
Be aware of how they treat drivers
Uncaring company

Had to give one star as it would not let me put zero. Avoid using this company, cannot even speak to a human through their so called customer service.

merci de faire attention aux colis le mien est arrivé scotché de partout et dans un etat lamentable j espere qu il ne manque rien je verif plus tard

Bravo service excellent

Driver made no attempt to deliver. Message from seller “ Address incorrect”. Dpd has a terrible reputation. I would suggest looking at past reviews before using this company. My address is correct and I receive packages daily.

Tracking 1550 2652 880 252 2
Told a delivery was attempted but received an image of a random block of flats. DPD Used to be great but are now terrible. Fraudulent information provided

I paid for an 8am to 12pm delivery, then told because I live in Scotland it would not get delivered before 2pm, only to end up with a late afternoon delivery, why should they offer and take money for a service they cannot deliver

Not the first time I’ve complained about DPD. They actually deserve no stars. I live in an apartment block with a communal reception area and they NEVER deliver to my door. This time they left my parcel (a new IPAD) in the communal area downstairs as you come into the block where anyone could have taken it. When I chatted with DPD to complain they said the sender had enabled safe place delivery! Hardly safe if anyone could take it is it? Plus I was in waiting so if they’d bothered to buzz my door and come up the one flight of stairs or take the lift they could have seen that and actually delivered it to my address rather than being plain lazy. When I asked the advisor I chatted to, to log as a complaint and get back to me with the outcome I was told they couldn’t guarantee I’d get a reply! Wow. Lazy drivers and no complaints procedures either. They’ll all useless! Advisor I was chatting to then just ended the chat because he couldn’t be bothered to fend off my questions. I would happily never have anything delivered by this company but unfortunately it’s down to the mercy of the senders. I know nothing will change as I’ve complained to them before and they’re still not able to deliver to the actual address. Looking at reviews this is an ongoing issue all over with lazy drivers not actually delivering as they should.

Worst delivery service ever. They had my email address, contact number, name and street of which we only have 9 houses, unfortunately for some reason the door number was missing on the address. No one contacted me to get this information. I contacted customer service on several occasions and promised to rectify this issue but didn’t. There is no complaints department which didn’t help the situation. Liam the driver, delivered to other houses in my close he had my parcel on his van twice as advertised by customer service and when I asked him he said he couldn’t deliver due to the missing number ? And he didn’t have it on the van, I had the confirmation email to say it was out for delivery ???? A bit of common sense and a phone call could have helped in this matter.

Dreadful experience. Possible scam. Claims they have a parcel for me but refuse to provide any details of the sender for example .then demand payments for trying again. As I am disabled I find this altogether abusive

Your parcel has been delivered and received by FGXC.

Funny enough, i am not Mr FGXC. Thanks for wasting my entire day by staying in DPD.

Extremely negative experience with DPD.

On April 13, 4 parcels were sent from Ireland to the Netherlands with an expected delivery date of April 18–20.

On April 18, an address issue was identified (caused by the system’s automatic suggestion). The sender immediately contacted support to correct the address, and continued to follow up daily.

On April 22, we were informed that the request had been forwarded to the relevant team. However, follow-ups continued daily until April 25 (excluding the weekend), and again from April 28. Despite this, no action was taken and the address was never corrected.

As a result, the parcels were not delivered and, according to the latest information, are now being returned to Ireland.

We contacted support and DPD Ireland by phone, asking to stop the return and offering to collect the parcels ourselves in the Netherlands. These requests were completely ignored.

We were also informed that the return may take 4–8 weeks. There will be no one available to receive the parcels in Ireland, as we are no longer located at the original address.

The parcels contained all personal belongings, including clothes, shoes, bedding, and essential items. As a result, the recipient was left without basic necessities and had to urgently purchase everything again.

Total losses exceeded €260 for delivery, not including additional expenses for replacement items.

This situation shows a complete lack of responsibility and disregard for customer requests.

The most important question remains unanswered:
how this situation will be resolved is unclear.
Who will receive the parcels in Ireland — unknown.
Who will compensate the delivery cost and additional expenses — also unknown.

At this point, it feels like the customer has simply been left alone with this problem.

I do not recommend this delivery service.

Very pleasant, fast, helpful.

Waiting for my parcel now since Sunday 26th April and still waiting and its the 28th and still had no tracking despite calling earlier today and told by their customer service team that its getting delivered today and I should get the tracking information by 11.30am. Its now 12.25 and on the phone to them again.
Advice (do not alter the original delivery date as it seems that they cannot deal with such requests. It was due as a consignment of 3 parcels from Ninja on Saturday, as we were going out we used the app to select the Sunday. Since then 2 items came on Sunday and its been a ball ache trying to get the main item the BBQ. Still on hold while I have been typing this review. Not Happy with this service.

Why would you not deliver both my items together??!!!

I wasted half a day salary on this!!! I need compensation