Dr Julian Reviews 

456
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated practitioners for being extremely supportive, deeply empathetic, and entirely professional throughout their ongoing therapy sessions. Many individuals deeply appreciate having the unique opportunity to carefully select their own specialist based on detailed professional backgrounds and educational experience. However, some people mentioned experiencing initial hurdles, such as encountering technical software glitches or facing a difficult start with a previous provider. Despite these minor setbacks, consumers consistently found the overall counseling process to be exceptionally helpful, highly practical, and deeply transformative for their daily lives.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the professional, empathetic, and... See more

Service

Consumers find service to be positive, highlighting the exceptional support and practical tools provided by... See more

User experience

Reviewers mention positive feedback about user experience, noting that the platform is very easy to use and... See more

Customer service

Customers expressed deep appreciation for the customer service and support they received during difficult... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very lucky to have Shuwana as my therapist. She is friendly, approachable and really knows her subject. Each week in therapy was tiring because she really challenged me to improve. If other ther... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Theodora Daskalaki highly enough. She is patient, insightful, reassuring and exceptionally knowledgeable, but above all, she is hugely helpful. Our sessions have had a genuine... See more

Company replied

Rated 5 out of 5 stars

I can not recommend Dr Julian enough. I was intially really impressed by the option to select your own therapist based on there background of experience and education. From the offset this really... See more

Company replied

Rated 5 out of 5 stars

I completed Cognitive Behavioural Therapy with Krishan Mistry who was absolutely amazing. He was extremely knowledgeable, professional, supportive & helped me deal with experiences that had been overw... See more


Company details

  1. Mental Health Service
  2. Counselor
  3. Mental Health Clinic
  4. Psychologist
  5. Psychotherapist

Written by the company

Dr Julian is a UK-based mental health service providing fast, flexible access to qualified and regulated clinicians for therapy, psychological support and ADHD services. We exist to remove the barriers that stop people getting help, whether that is long waiting lists, limited appointment times or difficulty finding the right clinician. People use Dr Julian to access therapy without long waits, choose their clinician and appointment time, attend sessions online, and get support that fits around real life. Our network includes fully accredited clinicians delivering a wide range of therapies including CBT, counselling and EMDR, alongside specialist support for adults, children and neurodivergent individuals. We also provide ADHD pre-screen consultations, clinically-led diagnostic assessments where appropriate, and structured follow-on support and therapy. All clinicians are fully vetted, supervised and professionally registered. We are CQC registered and operate to NHS-grade standards for clinical governance and data protection. People can access Dr Julian through private self-referral, employer or insurer-funded care, or NHS pathways. There are no subscriptions or ongoing commitments. Private patients only pay for the care they use. If you are referred by your employer, insurer or the NHS, your care may be funded as part of your pathway. Our purpose is simple: to remove barriers, restore confidence and help people move forward with the right support at the right time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

456 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(456)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was referred to Dr Julian by NHS…

I was referred to Dr Julian by NHS Talking Therapies and I am very grateful for the access to this therapy and service.
My therapist Andrew Langford was knowledgeable, informative, empathetic and I cant thank him enough for his work with me over our 10 sessions. Andrew has given me tools and exercises to now continue with my personal progress on my own.
I personally found the Dr Julien App really easy to use.
5 star service!

May 29, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Therapy with Shuwana Matthews :)

Today I finished my last session of therapy. I started doing therapy due to anxiety & low self esteem for 12 weeks. This was my first time doing therapy, so I didn’t know what to expect and was quite worried about how I would feel about it. But thankfully Shuwana has been an incredible therapist. Shuwana was very patient with me, managed to listen to me as well as understand me and at no point did I ever feel judged by Shuwana. She pays attention to every detail, she never failed to show that she cared about me. She made me feel safe and free, she was literally my safe space. I’m glad that I trusted her and the process. I did make a lot of progress thanks to her, December me and May me are completely different people. I am extremely proud of myself. Thank you Shuwana for pushing me into doing and being better.
I was extremely lucky and blessed for having Shuwana as my therapist and I would definitely recommend her to everyone! The sessions were flexible and it was also easy to book in with her. I have NO complaints at all. Once again thank you Shuwana for everything, I’m extremely grateful for you, I owe you my life!
And also thank you Dr Julian for the amazing services.

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Theodora has been brilliant!

Theodora has been brilliant, so supportive in our sessions and only a message away between appointments. I have made so much more progress than I ever would have on my own, thank you for all of your support.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Diana Gaga, amazing thank you!

I was very skeptical after being referred for CBT from the NHS. I have been through CBT multiple times with very limited results. However Diana Gaga brought a new approach, which did not involve reading tonnes and tonnes of information for homework (which is what I’ve had before). She really understood my issues and made sure to outline the best ways to help me reduce my anxiety and depression, and how to carry this forward in future. The skills I have learnt are invaluable and what I’ve learnt about myself is definitely going to help me. Diana was always so caring and listened very intently to everything I said, picking up on things and reflecting where I would never think to. Thank you so much for all your help!

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

Gillian McDonald

Gillian McDonald, was an excellent therapist, very professional, kind and considerate, 10 out of 10 for helping me through my mental health problems.

April 30, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

I don't know where to start or finish - just excellent!

I don't know where to start or finish really. Reading all the positive reviews says it all and I can't really add to it. James Sage proved to be a a massive help to me and has given me tools to help me manage my condition. I never once felt that we were working down a tick list and always felt that I was in the care of a truly great professional. I am very grateful for the time and experience that I've had with the Dr Julian Medical Group and can't recommend them enough.

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Transformative

My therapist Karen Johnstone immediately won my complete trust and confidence. Over the following weeks she gently guided me step by step to a completely different place. I’m not saying it was easy, but no matter what we talked about Karen didn’t miss a trick. Session by session I felt I was making progress. Honestly, if you had told me 6 months ago how much better I would be feeling now I wouldn’t have believed you. I did question whether meeting online would work as well as face to face but on reflection I think it did. The platform is easy to navigate and the online sessions were efficient and convenient. The whole experience has been transformative for me. I can’t thank Karen enough.

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

Wow! I wasn't expecting much but………..

I was sceptical about the online service and wanted face to face. I was wrong to be sceptical and found the online service to be highly effective.
Being in my own home was convenient and conducive to exploring and sharing deep rooted anxieties and helped the process.
Cathy the therapist’s contribution was exceptionally professional, intuitive and the key to my ongoing recovery. Cathy expertly guided and supported me gradually through some especially painful issues. The pace was perfect and I never felt rushed or pressured to move forward too early. Cathy showed empathy at every stage and ensured I was suitable armed with strategies and tools to help me deal with my concerns and build on my progress. The course was at times painful but equally peppered with fun and humour. I am incredibly grateful to Cathy for helping me find myself again. Keep doing what you are doing Cathy, you are amazing. I would strongly recommend the service to others.

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Consistent high quality care

Consistent, regular, relevant therapy with CBT therapist. High quality care. Didn't sign ,e off until they knew I was in safe hands of a psychiatrist. Kind and friendly therapist, Peter Roberts.

March 29, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Therapist lied about their service

Absolutely disgusting actions taken by therapist. I advised that confusing developments about my sexuality were causing me severe depression and suicidal ideation. The therapist simply said that Dr Julian doesn't offer support to LGBT+ issues or psychosexual therapiea and that I need to go elsewhere.
It literally says on their website that they do offer this support.

Good for the therapist for basically confirming all the negative thoughts about myself and my low self worth by pushing me away without any help.

March 25, 2024
Unprompted review
Dr Julian logo

Reply from Dr Julian

Dear Adrian,

Very sorry to hear this, please could you get in contact via info@dr-julian.com so we can investigate this. We do have many appropriate therapists who can help.

Rated 5 out of 5 stars

Thank you Krishan Mistry

Where do I even begin? Krishan has been absolutely fantastic! I just had my last session which was quite emotional for me but with the help and guidance of Krishan I feel like I will be able to manage with things that would normally have triggered my anxiety.

I went into those sessions expecting some sort of cure but came out accepting that I have anxiety and probably always will. It’s all about how you manage yourself and take on board the strategies offered to you.

Thank you so much Krishan for listening, being understanding and guiding me.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Dr Julian therapists app: My incredibly positive experience…

I've joined Dr Julian app services through my GP referral, which was at a particularly low point in my life when I was struggling to cope with personal family matters, money worries and health issues to the point of feeling panic, anxiety, depressed and unable to sleep or function properly with the smallest daily issues. I was at a breaking point of my life. Then the Dr Julian app therapist came along - which actually, once you pass the initial assessment criteria, the system releases a list of professionals therapists and based on their background and qualifications you choose yours - there's even a picture of the professionals available for you to pic yours from. I know I would have never been able to cope and to move on with my life at that desperate point i was in, without the professional support received from my therapist Kathy Elson, from day one. Each weekly session, I was eager to find out how she would cope with my ups and downs struggles and at the end of each session she proved she was listening and understood exactly what i was going through. I felt respected and important to her. We were even able to work on some aspects of my life which were connected to current issues and enabled me to understand and move on from. I'm terribly grateful for the sessions and the opportunity to have had such a caring and prepared therapist who gave me the strength - which i didn't even know i had - to carry on and who impacted my life in such a positive
way, which will be with me forever. This amazing experience empowered me and raised my low self-esteem immensely too. I will never forget what I have learnt from her and she will be in a special place in my heart forever. I highly recommend the Dr Julian app therapy services based on my own experience and recommend to anyone who is going through similar personal difficulties, please do seek help from capable professionals like my therapist. There is always a way out if we are willing and open to try. Thank you.

November 21, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

I was struggling with a Situational…

I was struggling with a Situational depression and anxiety, I've just had around 3 months therapy with James who was thorough and made sense of my depression and has given me the tools to keep improving mentally, James made sense of alot of my condition and I would recommend the service.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

My therapist Krish was absolutely amazing. He helped me through a trauma, he listened, we came up with a plan together and he always made me feel comfortable!

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Dealing with anxiety, found my way to improved.

I came to this programme to improve a specific behaviour caused by my anxiety. I started working with Lisanne Davie. She suggested different exercises to work on my specific problem during the weeks we worked together.
However, not being able to reduce my behaviour with the suggested exercises during those weeks frustrated me, increased my anxiety and made me feel terribly guilty about not achieving any improvement.

Luckily for me, Lisanne was listening and paying attention all the time and suggested that I look at the problem from a different angle.

She gave me information and other exercises to work on this new way. Over the next few weeks I began to see results. Most importantly, she gave me a new approach to my anxiety that was more suited to my problems and my personality.

Of course my anxiety won't be solved in 2 months, but with Lisanne's help I saw the path I need to walk to better manage my levels of anxiety and avoid it unfolding into a daily problem that affects my life.

I am extremely grateful for her help, knowledge and patience. Absolutely grateful for the service provided by Dr Julian and Time to Talk.

January 7, 2024
Unprompted review
Rated 5 out of 5 stars

I had the best experience

I had the best experience, my therapist Karen really helped me to realise a lot of about myself & the things that I need & want in my life.

I was very depressed at the start of my therapy journey, there were some painful truths that I needed to hear to get me to where I am today, I can not thank Karen enough, the effort she put into getting to know me and to see what I needed to change in a short amount of time was truly amazing, I felt for the first time in a while that someone actually cares about.

I am the happiest I have been in such a long time.

January 31, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

I’ve had a very positive experience…

I’ve had a very positive experience working with my therapist, Anne. From the outset, Anne’s empathetic approach created a space where I felt heard and understood. Her ability to listen intently and pick up on nuances I hadn’t noticed myself was remarkable. Throughout our sessions, Anne consistently met me with empathy, providing a safe environment to express my feelings.

I began therapy during a challenging period in my life, and Anne was the ideal person to guide me through it. She helped me navigate these difficulties and equipped me with a toolkit to sustain the improvements we achieved together. This experience has not only reinforced my belief in the value of professional therapy but also in its effectiveness for dealing with everyday issues like workplace challenges.

In conclusion, Anne is a testament to the profound impact a skilled therapist can have. Her innate ability to connect and help others is a rare gift. Not everyone is cut out to be a therapist, but Anne undoubtedly is.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Trauma & OCD counselling

I have been suffering for a few years with anxiety, depression and OCD following the loss of my twins a few years ago. I tried lots of other therapies but with no success.
Working with Dr. Shuwana helped me understand and identify the items / problems that troubled me. There have been massive improvements in my daily home and work life and finally I can move on with my life.
There are no words how to express my gratitude for all the help the past 6 months of therapy.
Dr. Shuwana has always been kind, understanding and had the time for you.
Thank you so much again!

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Therapy

Working alongside a wonderful and understanding therapist was amazing, my experience was great thanks to that. Dr Shuwanna is absolutely the best, supportive, kind and understanding! Thanks to her I had a greater understanding of myself :) thank you

January 18, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look