Dragonhawkofficial Reviews 

181
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and reliability of the products, particularly the tattoo machines and accessories, often noting their excellent performance and durability. Many people appreciate the user-friendly website and the responsive service, with some highlighting fast delivery and effective tracking for their orders. However, some customers also noted issues with delivery, experiencing significant delays, non-receipt of orders, or missing items from their packages. A few other people also felt that some products had quality issues, such as machines malfunctioning or exhibiting unexpected behavior during use.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the reliability and versatility... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the great quality of ordered... See more

Order

People report ambiguous experiences with their orders, with some customers expressing satisfaction with the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast shipping and... See more

Website

Consumers find the website experience to be ambiguous, with some reviewers praising it as great, stunning,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I placed my order for a mast fold pro 2 kit and an ink and machine covers. Only after i made the card payment i looked on their fb. After reading the comments on the dragonhawk facebook page and the n... See more

Rated 5 out of 5 stars

Picked up a Mast Fold 2 after using a wired machine and I absolutely LOVE it. My wired machine was significantly more money but now the fold 2 is my go to, every day machine. Id love some more colou... See more

Rated 5 out of 5 stars

Good products, delivered fast. Customer support wasn't transparent about the highest discountcode at the moment, but I found one either way. Happy I made my purchase.

Rated 5 out of 5 stars

There a great price for a great quality of product. I personally recommend at least giving them a try with there sample packs that have a little of everything and I promise you will find a few things... See more


Company details

  1. Tattoo Shop

About Dragonhawkofficial

Written by the company

Dragon Hawk was founded in 2001 with the aim of enriching the tattoo market with tools that simplify the art of tattooing.

Dragon Hawk creates equipment suitable for beginner and professional tattoo artists. With people in mind, Dragon Hawk tries to provide an array of products made specifically for tattooing purposes. We are a team of tattoo enthusiasts who share a love for this art and are deeply rooted in the art of tattooing culture.

In 2006, we quickly established ourselves as one of the market leaders for innovative, high-quality tattoo equipment according to the highest quality and medical standards.


Contact info

4.2

Great

TrustScore 4 out of 5

181 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(181)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast as all get-out

I was a little nervous after I bought my mast archer S tattoo kit from here because I thought the deal was too good to be true, but honestly could not have better things to say about this dealer. The package came from China to California in 8 days and I was able to track the whole thing on 4PX. So I would recommend this site wholeheartedly.

March 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent quality for best price!

I have bought fold pro as a back up mashine only. I normally used cheyenne hawk pen but i've found fold pro being so much better. Battery lasted for 7! Yes seven hours of work. Mashine is overall good quality buld and easy to set up. And it so much juice in it. I also ordered Mast printer and its a pretty dicent one i have no issue wit it whatsover. Must say that delivery to UK took abot 10 working days and i am tottally alright with that. What is also should be said is that it came with 2 presents and i am so flatgered with that. Ive got sterilising station for my mashine as well as pack of 20 cartridges. Highly appreciate that. Will buy more from Dragonhawk ad will recommend to others!

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing and outstanding by dragon hawk…

Amazing and outstanding by dragon hawk , the tattoo gun is amazing and it’s my first time tattooing , and omg i must say everything inside the box will get u excited ! I straight away used my tattoo gun and it worked like a gem 🌟🌟 the items that came with it example the little pots you will need and gloves etc even the fake skin , I will definitely recommend and be buying again in near future thank you so much dragonhawk 10/10 service

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

Waiting for the shipment to arrive for 25 days

I have been waiting for the shipment to arrive for 27 days. I've sent several email to customer support and the few time I get a reply, they only answer to certain parts and ignore the rest. My shipment has been stuck in Madrid for 20 days and I still can't get any information on why. A friend of mine made the exact same order to delivered in the same city two weeks after I did my order. He's shipment is due to arrive in 2 days with a complete different transport company with no explanation why. Don't order from this website.

November 18, 2024
Unprompted review
Dragonhawkofficial logo

Reply from Dragonhawkofficial

Hi Marta,

We sincerely apologize for not responding to your email promptly due to the time difference and the weekend. Once we received your email, we promptly took action to address your concerns.

We are committed to improving our service because your satisfaction is very important to us.

If you have any questions or need further assistance, please feel free to contact us via email. We are here to help you resolve any issues!

Thank you for your understanding!

Rated 5 out of 5 stars

Everything went fine, great deals for a perfect delivery

I've come here after a successful order as I wasn't sure at first from reading bad reviews. Everything went well. The colour of pens that were part of my order were out of stock so I had to reply to an email about whether I wanted to wait or choose another colour. After that the delivery was sent in good time and everything arrived safe. I got the mast archer 2 machine bundle with a bunch of extras. I have nothing to complain about. The stencil paper may be a bit rubbish unless I've not got the correct stuff to make it stick properly which may be the case. The fake skin seems tough but I don't have anything to compare it to either. At least it allows me to practise. The variety of cartridges in the bundle was supposed to be a selection but it was only 2 types, 5 round liner and 7 mag. That's fine, I just didn't know what was in the box. It comes pre sealed so that's what's supposed to come. I expected more than two types but it's fine. For the price of everything compared to this country, I got a whole bunch of stuff for less than the price of the machine here in the UK. Check your junk folder for tracking confirmation etc.

June 27, 2024
Unprompted review
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Rated 5 out of 5 stars

DO NOT LISTEN TO BAD REVIEWS! Exceptional service!

Do NOT listen to bad reviews. The service I received from dragon hawk has been second to none! They exceeded my expectations in every way.

I made an original order and was scared off by negative reviews. To which I messaged dragon hawk official on several platforms to cancel my order. Each platform replied within half an hour and dealt with my request quickly and efficiently.

I then placed a new order as I was reassured by a friend and I have zero regrets.

Fantastic customer service. Delivery sooner than expected. Superb products.

I could not be happier.

Thank you Dragon Hawk Official. I will be using again. 5 stars!

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

All around Great!

Fast shipping, great communication and quality product!

I will 100% be buying from this site and if you see negative reviews, don't believe them. This company went out of its way to ensure a great transaction.

Ps. Mast Archer 2 is awesome! Buy it ;)

December 8, 2023
Unprompted review
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Rated 1 out of 5 stars

This is a fraudulent site

This is a fraudulent site. The contact info is fake and some hotmail pulls up with no responses and no tracking info or even acknowledge of a purchase. They took hundreds from me for a purchase I have opened investigations into for refund and to shut down the site

November 18, 2023
Unprompted review
Dragonhawkofficial logo

Reply from Dragonhawkofficial

Apologies for the confusion regarding your order. We understand that you may not have received the confirmation email we sent, and this could be due to it being redirected to your spam folder. By the time we became aware of your email, we had already processed your refund. We want to clarify that we are a legitimate website and are not involved in any fraudulent activities. We strive to provide reliable and trustworthy services to our customers.

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