Dragonimage Reviews 136

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

The team at Dragon Image are always knowledgeable, helpful and go above and beyond with their service. I have shopped with them recently for camera gear and equipment to set up my home studio and am s... See more

Rated 4 out of 5 stars

Spoke with a rep on Monday, placed an order on Wednesday, arrived on Friday. I am based out of the same city as the store so this may have had an impact on delivery time but still better than s... See more

Rated 1 out of 5 stars

Owner openly admits on another review here to not complying with Australian return laws (they say they won't take returns on opened paper rolls, even if there's a major issue such as it not matchi... See more

Company replied

Rated 5 out of 5 stars

We use this microphone for all our interior film shots. Great detailed sound for voice due to its larger condenser 3/4" capsule, compared to what you will find on a standard outdoors shotgun micr... See more

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4.0

Great

TrustScore 4 out of 5

136 reviews

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Rated 5 out of 5 stars

Reliable and efficient

I've bought a lot of stuff from Dragon Image - the prices are right and they are very reliable. I ordered these two C-stands and they arrived intact in a couple of days - very convenient.

December 8, 2017
Unprompted review
Rated 1 out of 5 stars

I would not buy on line

I would not buy on line. My item was listed as available but after i paid via paypal i was informed 3 days later that it was sold out. Also thier courier service is hopless, dont use them. Been waiting days for delivery. The guy has not showed up again and dragon image take no responsibility for this. Hopeless

November 20, 2017
Unprompted review
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Rated 3 out of 5 stars

The products were great but …

The products were great but communication not so great. The QLD office were incredibly helpful but online orders apparently come from NSW. Delivery a bit on the slow side and lack of communication didn’t help. Next time I would probably go direct to the QLD office.

October 27, 2017
Unprompted review
Rated 5 out of 5 stars

Super fast!!

So fast!! Next day delivery. Fantastic service. Guaranteed to be back again.

September 15, 2017
Unprompted review
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Rated 5 out of 5 stars

James was extremely helpful.

James was brilliant. Soon after ordering online, he quickly reviewed the order and had the initiative to email and let me know that I hadn't ordered enough batteries to power the LED lights I'd purchased. James also helped out with a couple of other options on the order.

Additionally, some of the order wasn't immediately in stock in Sydney and had to be sent down from the Queensland office, so James let me know that if I needed the gear immediately I could come and pick it up straight away and he would drop off the remaining items that weren't in stock on his way home once they'd arrived in Sydney. That's going above and beyond on customer service.

August 23, 2017
Unprompted review
Rated 5 out of 5 stars

Dragon Image, thank you again!

Hi everyone. After ten years of being a customer of Dragon Image I remain happy and completely satisfied. Recently I ordered the hard to find, and get DJI Goggles. I spoke to Susannah, and she went off to order them in for me.

To tell you the truth I had almost forgotten that I had. She called me up when they had arrived. I think this is the essence of what a superior customer experience is. Getting the basics right all the time. Thank you Susannah, Dominic and all the rest of the chaps down there.

If you have a day off, go down there and have a look at the store, it is the Aladin's cave of vid and photography equipment. Now if they only sold ski gear, fishing equipment, food and good wine, I would never have to shop any where else.

August 10, 2017
Unprompted review
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Rated 5 out of 5 stars

Excellent Service

I accidentally ordered studio backdrop using my PO Box instead of the home address...staff called me back to confirm and followed up with delivery early the next morning !

July 31, 2017
Unprompted review
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Rated 5 out of 5 stars

Great Online Store!

Great Online Store!
Ordered items online, that where in stock, on Wednesday morning and had them Thursday afternoon in a rural area. Keen to visit the Sydney store when I get the chance.
Thanks,
E

July 6, 2017
Unprompted review

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