Drawboard Reviews 

Excellent customer support.

Christian was responsive, asked thoughtful questions, and processed everything without any friction or pressure tactics.

As for the product itself, Drawboard PDF is genuinely easy to use with a clean, user-friendly interface for viewing, editing and annotating documents. Our decision to leave was about internal licensing consolidation, not about the software.

Highly recommend both the app and their support team.

I have been using the app for 4 years and I'm happy to see that they haven't blocked any of the original features behind higher and higher paywalls. Furthermore, their response to a request for assistance was immediate and helpful. I would highly recommend this app.

I had an issue with automated discount but they sorted it out quickly within 2 email exchanges.
Pretty responsive and friendly customer service.

They were cooperative and helpful.

Vergil was prompt and followed up and was professionally in addressing and resolving my questions. The application has everything I need, as a teacher it's an amazing educational tool. Thank you.

The software interface is very well-designed for both iOS and web. Despite the fact that I ran into a bug with regard to Google Drive syncing, customer service was great and the issue was promptly resolved.

Ran into a software performance issue and reported to Drawboard, they replied the next day with a solution. The only problem with the solution is no able to easily find it. Overall, appreciate them jumping on providing solution and proper communication in a timely manner.

Even though I am a "Legacy" customer, the support service was fast and efficient. I am very satisfied with this program!

Great customer service very helpful, straight to the point, and always responding on time. Most of my issues were solved exactly as I wanted without any delay.
Only a few minor problems remained unresolved, but the issue was probably technical and outside of their control. Even then, they showed genuine willingness to solve the problem as quickly and effectively as possible.

I was blown away by their response. A support representative named Vergil took the time to read my personal journey, showing incredible empathy and respect for my dedication to my family and my studies. They manually verified my account to grant me access to their highly affordable 3-year Student Discount tier.

Drawboard doesn't just build world-class software for professionals and students; they operate with genuine human empathy and corporate integrity.

A very remarkable experience one of the best support the i have ever contacted and they are really good at their work

Very prompt response and a quick, effective solution. Good work!

They messed up their UX. Use to be easy to draw on PDFs. Now apparently they have removed the right menu and I just spent 10minutes trying to figure out their new UX. Still couldn't find out how to draw on the PDF.

It use to be good - used it for a couple years, but haven't in a few months. Will be uninstalling and using something else.

Excellent product and great customer service!

By mistake I cancelled my account. I send an e-mail to find solution and they help me and fix my problem quickly.

This is the only software I've found that allows me to easily and extensively annotate PDFs. I like how many tools there are and their quality, and I especially like the student discount from $480 to $20 for 3 years on their highest tier plan. It sometimes crashes, but nothing is lost, even when it's a local document, and this could be due to something on my end also. I used to use OneNote for annotating textbooks, assignments, etc. I much prefer this.

They replied incredibly fast and got my request sorted out

Was paying $9.99 a month for pro plan. To be frank they've always had the issue of not properly transferring subscription information every time they have some kind of model update, but I'm not a fan of the fact they would have just charged me and left me with the basic plan had I not noticed lol.

Historically terrible company, I care for no refund - 6 years of patronage and enduring your rough patches, just for this?

Kind and quick response to my inquiry. I was needing to follow-up regarding a confirmation email that did not seem to be working. The team responded to my inquiry within a few hours and the outcome was positive. Thank you!

I have now had a refund and they have confirmed they have cancelled the subscription. I have increased the rating from 1 to 2 stars. My original post was: Be Careful. I didn't realise I had signed up for them to auto-renew every year without notice. Mid term in the first year I reached out to my designated contact and he ignored me. I haven't been able to use the software since. Look at the website and how difficult it is to cancel your subscription. They were very quick to reply to say they couldn't refund, (or indeed cancel the subscription). So quick nobody could type that fast, it must be a copy and paste reply so they must get it quite often. They are not so quick to reply when you have email proof that they are in the wrong. Use them at your peril.