Drawboard Reviews 

70
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness and genuine willingness to resolve issues quickly and effectively. Many people appreciate the prompt response times, with support teams often replying the same day or within hours, providing clear and concise solutions. Reviewers also find the app itself to be excellent, easy to use, and a superior educational tool, especially for tasks like handwritten annotations. However, some customers noted that while initial responses were quick, there were occasional instances where replies seemed to be copy-pasted or took longer for the first message.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting the support team's efficiency and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and quick response... See more

Response time

People report positive experiences with response time, highlighting the promptness and professionalism of the... See more

User experience

Customers consistently note positive experiences with the user experience, with many finding the application... See more

Application

Users describe positive interactions with the app, highlighting its ease of use and comprehensive features.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great customer service very helpful, straight to the point, and always responding on time. Most of my issues were solved exactly as I wanted without any delay. Only a few minor problems remained unre... See more

Rated 5 out of 5 stars

I love using Drawboard! For me, it is superior to all other apps that I have used for education. I recently encountered an issue while trying to renew my subscription, and I’m so grateful to the am... See more

Rated 5 out of 5 stars

Super quick support! At first, I was a bit worried that I wouldn’t get a response in a reasonable time since premium members are prioritized and I’m on a basic plan. However, I received a fast and... See more

Rated 5 out of 5 stars

I have been using the free version of this app for quite sometime and now upgraded to a paid subscription. Every penny is worth the experience. Shout out to the drawboard support team for a qui... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

70 reviews

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Replied to 80% of negative reviews

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4.3

All reviews

(70)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Solved Account Login Problem

I ran into some issues logging into my account through Microsoft. I reached out to Drawboard support, and they were able to help me move my email to a different account so I could log in through their portal.

They were very helpful with an excellent response time. Overall, I was able to get the help I needed.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Use For Marking Up Engineering Prints

Drawboard has completely replaced the other very well known reader on my work system and at home. I love the way I can mark up a print using a writing tablet as if I am working on a piece of paper. In my job, I do a lot of checking of engineering prints. This has helped me to no longer need to print out documents then grabbing a pen to mark them up. This does have various colors of pens and high lighters. I have not found another PDF editor to do what Drawboard has been able to do for me.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great support for high school students

I had an issue verifying my official school email from Saudi Arabia, as the system didn't recognize the domain. I contacted the support team, and they were very helpful. They manually verified my account and fixed the issue. I can now access the student discount on my Windows 11 device without any problems. Highly recommended for students who need a professional PDF tool!

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great app and even better customer service.

I have been using the free version of this app for quite sometime and now upgraded to a paid subscription. Every penny is worth the experience.

Shout out to the drawboard support team for a quick response. My university email address did not have ".edu" ending and the support team quickly verified my educational institute's email address and I was able to get the discount.

Thank you Drawboard for making a great app. It would be even better if somehow MathPix OCR type technology be incorporated where one could extract latex code for the by simply hand writing the mathematical expressions.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I liked that my issue was addressed quickly by a real person, and that they were genuinely concerned, and kept me in the loop during their process to resolve. Once resolved, it was a nice touch that they followed up with me to confirm everything was back to normal.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and Effective Support

The support team promptly and seamlessly upgraded my already-paid plan from Plus (regular) to Pro (special educational offer), and the remaining amount was credited to my account. I am very pleased with the assistance I received.

December 5, 2025
Rated 5 out of 5 stars

The easiness to upgrade your account and swift support team

The easiness of being able to upgrade my account while using my paid balance as credit rather than the whole hassle of refunding and re-purchasing a new membership was just as smooth as butter.

The quick swiftness of the support neve members and prompt instructions on how to do what I needed help with was the most useful and much appreciated.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

My favourite PDF app for windows.

Excellent application for PDFs.
Full of features and very powerful.
If you have a tablet-type computer, you can create, modify, and take notes on your study materials, getting the most out of your device.
It is clear that there is a team of developers who improve and refine it with each update.
It is better than having a notebook.
I use it to study, and after trying other apps on other hardware, I've decided that Drawboard PDF is the most functional and powerful of all for Windows 11. It's worth every penny you invest in it.
The only thing I would change is to improve the file splitting and merging functionality. I'm sure this will be improved in future updates.

October 27, 2025
Rated 5 out of 5 stars

Super Quick support, top user interface

Super quick support!
At first, I was a bit worried that I wouldn’t get a response in a reasonable time since premium members are prioritized and I’m on a basic plan. However, I received a fast and efficient reply to my request.

I also really appreciate how well the different elements are managed, and that you can zoom in and out freely without any auto-alignment getting in the way.

October 24, 2025
Unprompted review

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