Customer service is one of the best in the industry. Anything I’ve ever needed has been taken care of and delivered back working like new again. The switch 2 is one of my daily drivers for concentrate... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchasing process was streamlined, easy to understand and quick. Shipping was painless and fast. The product itself, Switch 2, is an engineering marvel when it comes to dab rigs. No more paying for a... See more
I started my E-rig journey a couple years ago with a puffco. Although it did the job it was expensive replacing the 3D chamber and it was giving me headaches. When I invested in the Dr Dabber switch 2... See more
Customer service through email was extremely helpful and responded quickly. They worked with all the difficulties I was enduring in transferring files. Once the necessary information was provide... See more
Company details
- #10 of 37 best companies in Vaporizer Store
- #22 of 43 best companies in Cannabis store
About Dr. Dabber
Written by the company
Dr. Dabber is the originator of the Low Heat eRig and Vaporizer Pen. Created out of Necessity, Fueled by Desire. Dr. Dabber is an award winning purveyor of high quality vaporizer goods paired with our award winning customer support.
As a technology driven vaporizer company, Dr. Dabber focuses on creating products that are custom tailored to our customers’ needs. We understand those needs better than most, as we are in constant contact with our customer base and incorporate their feedback directly into our products. We set out with a goal to create the best quality vaporizer, built out of the best materials and backed by the best customer support team.
The Dr. Dabber company ethos starts and ends with the customer! This is not only our motto, but it is ingrained in our DNA. Our Customer Service Department embodies this philosophy and continues to improve year by year while maintaining the #1 rated customer service in our industry.
-4 time winner of IBA Customer Service Department of The Year awards
-Customer Satisfaction Score (CSAT) 91% positive
-BBB accredited with A+ rating and 4.9/5 customer review rating
-4.9/5 Google review rating
-4.5/5 TrustPilot review rating
-4.7/5 live chat rating
-95% service level & an average 20 minute email response times during business hours.
Here at Dr. Dabber, we do not settle for anything but perfection!
Contact info
89118, Las Vegas, United States
- info@drdabber.com
- drdabber.com
4.5
Excellent
10K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rep reached out and helped me finish my…
Rep reached out and helped me finish my order along w offering a discount. Fast shipping
March 26, 2026
i get higher
March 25, 2026
Absolutely amazing device.
Absolutely amazing device.
Beat every other E rig out in the market…
Quality from the interaction to customer service all the way to shipment all the way to the device.
If you’re ever looking to never replace an E rig into an invest in one, this is the go to
March 25, 2026
It works just perfectly
It works just perfectly. Need to download app and after that is super easy to use!!!!
March 25, 2026
The customer service was fantastic
The customer service was fantastic. I am very impressed overall with my experience.
March 24, 2026
Disgraceful company.
Disgraceful company.
I made an error when paying for an item ($400) and didn't input a separate billing address. Payment rejected.
Fair enough. Re-entered my details correctly and payment accepted.
Except they did NOT reject the first payment. They HELD it.
Dr dabber refused to contact their merchant gateway to get the funds released.
They have now been holding my $400 for 10 days, and Dr Dabbers attitude has been "meh, you will get it back eventually, enjoy your switch 2"
Never going to buy from them again.
April 13, 2026
Unprompted review
Reply from Dr. Dabber
Thank you for the feedback. Our credit card merchant (as with most others), uses a 'Capture and Authorize' system, which essentially checks to ensure the funds are available, then puts a temporary hold on that amount until the billing address verification process is complete. If there are any issues with the billing address, the transaction will be declined, but the hold may not be lifted for 2-7 business days. This hold is entirely on your financial institution's end and we do not have access to these funds at any point.
Make sure that all billing details match exactly with the card issuer or banking institute associated with the debit/credit card to avoid declined transactions. You may want to contact your card issuer to confirm the billing address on file. If you are using a VPN, I recommend turning it off when checking out.
Feel free to shoot us an email if you have any other questions.
I'm pretty new to e rigs
I'm pretty new to e rigs. However I've been enjoying marijuana for decades. I bought a popular competitors e rig for a first time rosin experience. What a letdown! After fooling around with it for a couple weeks trying to dial it in so it felt more like a bong rip, I ran across a YouTube video with someone promoting the switch 2 and decided to give erigs one more try. It looked like an amazing product. But at $500 bucks, it's a gamble for sure.
Well, I bought it, watched a tutorial on how to set it up, and loaded it with a pea sized dab of Fat Cat and, WOW! I finally got the hit I was searching for. Thank you so much for creating this killer apparatus.
March 17, 2026
Reply from Dr. Dabber
Thank you for the feedback. All international orders may be subject to import duties, fees and taxes at the receiver's expense. This rate is determined by the receiving country and shipping carrier. We have no control over these fees. This is stated on our website at checkout, on order confirmation emails, and on our shipping FAQ.
https://drdabber.helpscoutdocs.com/article/94-shipping-times
Please feel free to shoot us an email if you have any questions.
Super fast shipping came on good time…
Super fast shipping came on good time and was packed safe ,
March 3, 2026
Best purchase ever in my life i wish I got one sooner
If you haven't got one yet get one right now this is the best thing that's ever happened to me save so much wax so easy to clean I love love doctor Dabber
March 21, 2026
This is a great company with amazing…
This is a great company with amazing products. Ive had my Switch 2 for about month and it has quickly become my main device. It has a bunch of customization options in the app and top tier flavor. Which is perfect for a terp chaser like me :) 10/10 recommend giving these guys a shot.
March 18, 2026
10/10
Arrived on time. Top quality product. I work at a dispensary where I can get a Puffco for 50% off. I decided to go with Dr.Dabber because of the no atomizer design and I couldn't be any happier. Even upgraded to the Sapphire cup. Looking forward to more upcoming sales. Cheers!
March 20, 2026
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