Customer service is one of the best in the industry. Anything I’ve ever needed has been taken care of and delivered back working like new again. The switch 2 is one of my daily drivers for concentrate... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchasing process was streamlined, easy to understand and quick. Shipping was painless and fast. The product itself, Switch 2, is an engineering marvel when it comes to dab rigs. No more paying for a... See more
I started my E-rig journey a couple years ago with a puffco. Although it did the job it was expensive replacing the 3D chamber and it was giving me headaches. When I invested in the Dr Dabber switch 2... See more
Customer service through email was extremely helpful and responded quickly. They worked with all the difficulties I was enduring in transferring files. Once the necessary information was provide... See more
Company details
- #10 of 37 best companies in Vaporizer Store
- #22 of 43 best companies in Cannabis store
About Dr. Dabber
Written by the company
Dr. Dabber is the originator of the Low Heat eRig and Vaporizer Pen. Created out of Necessity, Fueled by Desire. Dr. Dabber is an award winning purveyor of high quality vaporizer goods paired with our award winning customer support.
As a technology driven vaporizer company, Dr. Dabber focuses on creating products that are custom tailored to our customers’ needs. We understand those needs better than most, as we are in constant contact with our customer base and incorporate their feedback directly into our products. We set out with a goal to create the best quality vaporizer, built out of the best materials and backed by the best customer support team.
The Dr. Dabber company ethos starts and ends with the customer! This is not only our motto, but it is ingrained in our DNA. Our Customer Service Department embodies this philosophy and continues to improve year by year while maintaining the #1 rated customer service in our industry.
-4 time winner of IBA Customer Service Department of The Year awards
-Customer Satisfaction Score (CSAT) 91% positive
-BBB accredited with A+ rating and 4.9/5 customer review rating
-4.9/5 Google review rating
-4.5/5 TrustPilot review rating
-4.7/5 live chat rating
-95% service level & an average 20 minute email response times during business hours.
Here at Dr. Dabber, we do not settle for anything but perfection!
Contact info
89118, Las Vegas, United States
- info@drdabber.com
- drdabber.com
4.5
Excellent
10K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service
It’s so nice to see a company that stands behind their product! A great customer service experience that is hard to find in this day and age! Thank you Dr. Dabber! We in the community respect the hell out of you guys! Thanks again!
April 1, 2026
Amazing customer service every time!
March 31, 2026
I researched the reviews to discover…
I researched the reviews to discover how favorable this company remains to be. The educational videos are helpful and user friendly. The video in Vegas provided insight to the company. I like 👍🏻 the devices I’ve purchased and I am a fan. Hope to remain in good relations.
April 1, 2026
Recommend and will order again!
My order arrived intact and everything was there. Thank you Dr Dabber!
March 31, 2026
After a day of placing order
After a day of placing order, had a real person text me about my order and also gave me a discount code for my order. Don’t get no better than that.
March 31, 2026
Dr Dabber experience
I got the switch 2. Amazing product. Great customer service. EVERYTHING is perfect. No complaints!
March 30, 2026
Great company even better customer service!
Dr dabber has been top notch since day one. Between the awesome customer service when I had an issue to the great prices and super quick shipping during the recent 4/20 sale. Grabbed a tour bag while it was on dale and it arrived 4 days earlier than expected!
March 30, 2026
Not worth the “run around”
Ordered the 4/20 Switch2 and Ghost2 bundle and only received the Ghost2 (the cheaper product) and when I messaged their support they said they would reissue it over a week ago and I still haven’t even gotten the tracking label. They said they are trying to recover from 4/20 and will send it out asap. My order was part of that timeline and should have been prioritized to get out immediately as I paid for the expedited shipping and insurance,If I didn’t already open the Ghost2 I would have just canceled the order at this point. Not worth the hassle of their customer service for a $500 bundle to be treated coldly.
*Update after the reply*
They said Friday but is is 5pm on the following Monday and I still haven’t gotten an email or a tracking number. Don’t let them lie to you.
April 14, 2026
Unprompted review
Reply from Dr. Dabber
Thank you for the feedback. Sadly our Switch2 restock shipment has been delayed slightly. This delay has since been resolved. All Switch2 orders are expected to start shipping out on Friday this week. You will receive an email with tracking as soon as this order is processed.
Feel free to reach back out via email if you have any questions.
Best device available.
March 26, 2026
Amazing customer service
Amazing customer service. Fast shipping and most of all GREAT PRODUCTS! 😚💨💨💨
March 27, 2026
Apex Products
Dr. Dabber Product Creators are the Steve Jobs of the Dabbing Industry... these are the Apex devices. Buy if you can afford, you will be set!
Drops Mic......
Echoes and cheers from the crowds....
Dabber...Dabber...Dr. Dabber!!!
Bought the Switch 2 and the Ghost 2. Absolutely 🔥🤳🔥
Grab the Sapphire insert for the Switch 2..really enhances the flavors...noticeably.
March 27, 2026
I love this company and the ghost2 is…
I love this company and the ghost2 is my favorite way to smoke
March 28, 2026
Everything about the ghost 2 has been…
Everything about the ghost 2 has been the bomb except for two things. Yall should sell a stabilizer base for those of us who’d like to run a setup with a water top. Also, make the next one app compatible and wireless charging added.
March 28, 2026
Easy to browse site
Easy to browse site. Plenty info on all models and good products 👌
March 27, 2026
Customer service is one of the best in…
Customer service is one of the best in the industry. Anything I’ve ever needed has been taken care of and delivered back working like new again. The switch 2 is one of my daily drivers for concentrates and the merch tshirts get compliments all the time. Never stop innovating and being awesome!
March 26, 2026
Clouds and compared to other e rigs…
Clouds and compared to other e rigs this products bang.. Terps and clouds all day you won't be disappointed.
March 26, 2026
I ordered 2 t-shirts when I received a…
I ordered 2 t-shirts when I received a text message from Dr Dabber saying they were available. Love the shirts, once I washed them they shrank a little bit but fit fine. They came within 10 days and I've never had any problems with any orders I've made. Great place, love the Switch 2 and accessories. Thanks, Dr Dabber Rocks
March 26, 2026
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