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Dr. Dabber  Reviews 9,847

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, innovative design, and ease of use, often highlighting specific items like the Switch 2 as game-changers. Many people appreciate the durability and reliability of the devices, along with the superior vapor quality and consistent performance. The customer service is frequently described as top-notch, with consumers noting the helpfulness, quick responses, and willingness of the team to resolve issues. Additionally, the delivery service is often commended for being fast and efficient. However, some customers also noted issues with certain products, such as the Ghost 2, finding it didn't meet their expectations for vapor production or had airflow problems. A few people experienced difficulties with product maintenance, like inserts clogging quickly or caps becoming sticky, and some reported receiving incomplete orders or encountering slow responses from customer service regarding shipping issues.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality and performance of devices... See more

Quality

Clients share positive opinions on quality, frequently praising the top-notch products, excellent build... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing it as amazing, fantastic, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the product's ease of... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service is one of the best in the industry. Anything I’ve ever needed has been taken care of and delivered back working like new again. The switch 2 is one of my daily drivers for concentrate... See more

Rated 5 out of 5 stars

Purchasing process was streamlined, easy to understand and quick. Shipping was painless and fast. The product itself, Switch 2, is an engineering marvel when it comes to dab rigs. No more paying for a... See more

Rated 5 out of 5 stars

I started my E-rig journey a couple years ago with a puffco. Although it did the job it was expensive replacing the 3D chamber and it was giving me headaches. When I invested in the Dr Dabber switch 2... See more

Rated 5 out of 5 stars

Customer service through email was extremely helpful and responded quickly. They worked with all the difficulties I was enduring in transferring files. Once the necessary information was provide... See more


Company details

  1. #10 of 37 best companies in Vaporizer Store
  2. #22 of 43 best companies in Cannabis store

About Dr. Dabber

Written by the company

Dr. Dabber is the originator of the Low Heat eRig and Vaporizer Pen. Created out of Necessity, Fueled by Desire. Dr. Dabber is an award winning purveyor of high quality vaporizer goods paired with our award winning customer support.

As a technology driven vaporizer company, Dr. Dabber focuses on creating products that are custom tailored to our customers’ needs. We understand those needs better than most, as we are in constant contact with our customer base and incorporate their feedback directly into our products. We set out with a goal to create the best quality vaporizer, built out of the best materials and backed by the best customer support team.

The Dr. Dabber company ethos starts and ends with the customer! This is not only our motto, but it is ingrained in our DNA. Our Customer Service Department embodies this philosophy and continues to improve year by year while maintaining the #1 rated customer service in our industry.

-4 time winner of IBA Customer Service Department of The Year awards

-Customer Satisfaction Score (CSAT) 91% positive

-BBB accredited with A+ rating and 4.9/5 customer review rating

-4.9/5 Google review rating

-4.5/5 TrustPilot review rating

-4.7/5 live chat rating

-95% service level & an average 20 minute email response times during business hours.

Here at Dr. Dabber, we do not settle for anything but perfection!

Shop Now


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 2 out of 5 stars

Started to clog after only 3 days of…

Started to clog after only 3 days of using it, thought it would be better than the pivot I guess not

February 26, 2026
Dr. Dabber  logo

Reply from Dr. Dabber

Thank you for the feedback. Please shoot us an email and we will see what we can do to get this resolved.

Rated 5 out of 5 stars

Clouds!

Really glad I made this purchase. Amazing build quality, easy to use and clean, super fast heat time, battery life is outstanding. Instant family favorite!

February 26, 2026
Rated 5 out of 5 stars

Love Dr. Dabber

I've been using Dr.Dabber for years now. They are consistent with a quality product. I've had to replace parts of the years, but they are quick with delivery and the parts are affordable and great quality. I've compared their products to other brands and I'll always prefer Dr. Dabber. Thank you!

February 24, 2026
Rated 4 out of 5 stars

Don't know how I lived with out the switch 2.

I originally got a ghost 2 and it just didn't produce the clouds I was expecting. After a miscommunication and a 2nd ghost 2 I received a credit towards a different model. I was kind of upset because I didn't want to spend 420 on a switch and they were out of stock on the boost evo, so I msged them about a discount code on a switch 2 and they sent me a 20% off. That paied with my 130$ credit made the purchase of the switch 2 reasonable. Im so glad I did. Its totally customizable, you hit time and temp can all be controlled in the app. I cant imagine my life with out my switch 2.. love it.

February 24, 2026
Rated 5 out of 5 stars

Customer service warranty issue

Customer service through email was extremely helpful and responded quickly.
They worked with all the difficulties I was enduring in transferring files.
Once the necessary information was provided, the process was smooth. The warranty replacement arrived fast, ahead of schedule. The return process for old unit was as easy as it gets.
I have many, many Dr Dabber products. This was the first time I've had an issue with one, the Switch2. The replacement has been flawless.
I own several high quality e-rigs from a variety of well known top brands. Their tech, quality, and reliability have been unmatched by any other brand I own.

February 23, 2026
Rated 5 out of 5 stars

The Original E-Rig Creator Does It Again

This is a company that will ACTUALLY take care of you when things go wrong. Absolutely blows every Puffco and Focus V product out of the water. I’m about 2000 dabs into my Switch 2 and it is the only way I dab now. Haven’t touched my sapphire e-nail in several months. Oh, and then Dr. Dabber randomly drops a MASSIVE update a couple weeks back? THREE new heat profiles: Hill, Valley, and CUSTOM. Absolutely game changer!!! They even include their hot knife for FREE while Puffco charges an ADDITIONAL $50 for.

February 24, 2026
Rated 5 out of 5 stars

Dr Dabber XS

Dr. Dabber Delivers! Always been happy with every product I’ve bought. This is my second XS. Someone just had to have my old one on sight, Lol. I love how portable this little thing is, with the biggest hits. The technology that delivers such a perfect puff! Will always use the Dr. for life!

February 23, 2026
Rated 3 out of 5 stars

Vinyl Is Cool In Theory...

The vinyl was not easy to apply and I settled on a wrinkled application after spending a decent amount of time trying to apply the vinyl without wrinkles. In theory it sounded cool but in reality I wish I hadn't spent $30 on it. Investing that towards a new glass top is the smarter move in hindsight.

February 23, 2026
Dr. Dabber  logo

Reply from Dr. Dabber

Thank you for the feedback. Please shoot us an email and we will be happy to assist you with this.

Rated 3 out of 5 stars

i accidentally ordered a sticker and…

i accidentally ordered a sticker and returned it, but you never credited my account. Order number is 416284. I later bought a ghost 2 and it is working fine so far. it appears to be a quality rig.

February 23, 2026
Dr. Dabber  logo

Reply from Dr. Dabber

Thank you for the feedback. Please shoot us an email and we will be happy to assist you with this. In the future, please do not return any orders/products without prior authorization from our team.

Rated 5 out of 5 stars

Game Changer

Owning the Switch2 has been a game changer. I am converting from higher-end live resin 510 carts and there is no comparison. The unit’s quality is undeniable and the design is beautifully simple and easy to use. The app is high-end and easy to navigate. The recent update has even taken it up another notch!

February 22, 2026

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