Dreamland UK Reviews 

Amazing customer service. I was given a heated blanket as a present by my parents. When it stopped working ( after nearly 2years so just in warranty) I only had the date around when it was delivered - I didn’t have the receipt or email of the order or order number. I only had to provide the name of the person ordering it and postcode and everything was sorted. My replacement is arriving soon ! I will definitely buy from dreamland again. Thanks to Nina - excellent communication and very prompt. Customer service as it should be

Blanket stopped wotking 2 years and 9 days after purchase. None of the troubleshooting worked. Told the blanket was out of 2 year warranty and not repairable due to being a closed unit, but here's 15% off a new one!!!!. I've stored it correctly and only used it when needed in winter. Really disappointed with the service and product being useless so soon after warranty

If you are looking for exceptional customer service look no further than Dreamland. I had a problem with my heated throw and without hesitation I was given a replacement which arrived in a timely manner. Meanwhile I was contacted every step of the way by Nina who is a credit to the organisation.
Thank you Dreamland and Nina

Really nice product. So nice in fact that I had to buy a second one after my wife nicked the first to use on the sofa.

Ordered a heated throw on Saturday afternoon for next day DPD collection. Obviously with it being a Sunday the next day my order was ready to collect on the Monday from my local post office. Quick service . Throw half price and my mums really pleased with it . Lovely and warm .

It was bought from Amazon over a month ago now.
Do you do any blankets with the functionsl old style controller.
Can I adapt my old controllers to fit the new blanket. They both seem to be the same wattage so no fire hazzard. I am quite happy to forgo the multiple safety checks every second and have managed without them on my old dreamland blankets for probably 20 years

Had trouble with courier. Contacted customer service. Was replied to within an hour and sorted out by the next day. Brilliant service and product is great. Will be telling other to buy from them.

I bough a heated blanket for my mums birthday.

And unfortunately it doesn’t turn on or work.

But you can’t just return or exchange you have to contact their customer service.

I told them it’s not working and want to exchange. And they asked me all the standard questions like did I plug it in or try other sockets. Maybe leaving it plugged in to 30 minutes.

I told them we tried everything it’s not working. And then they want a video of me proving it’s not working.

Never known something so ridiculous. You sold me a faulty blanket. Let me exchange it swap it. Why am I jumping through hoops just to get a new blanket.

Maybe I should hope up a paper with today date and send my national insurance number.

Once I finally get my refund, god knows how longs that will take. I will be buying my heated blanket from somewhere else, So if I have a problem I can just print out a label and return it like with every other retailer out there.

Shocking customer service - after care is non-existent. I bought a hygge heated throw, and contacted Dreamland about the poor quality material that sheds all over the furniture, carpet and clothing. It’s dreadful - used once and repackaged ready to return. Have been advised that I can’t return as it’s outside of their 14 day return period.
I informed them that the material is defective and not fit for purpose. Under the Consumer Rights Act 2015 I can return a faulty item within 30 days of receiving the item. Either your customer care staff need more training, or your returns policy isn’t compliant with UK consumer rights.
I am left with an item that is unusable.

ORDER DL0356783

Love the heated blankets from Dreamland. When I recently had a fault with mine, the Customer Care team dealt with this promptly and as it was still in warranty, have sent me a replacement. Can't wait to receive the blanket in time for winter!

I’ve had my first heated throw for years, and it’s still going strong after countless washes and plenty of use (including by my two cats, who absolutely love it!). I finally decided to buy another one, and it’s just as good as the first. Heats up quickly, super cosy, and has definitely helped us save loads on heating bills. Honestly can’t recommend it enough — perfect for chilly evenings and happy cats!

Great price and super fast delivery

My daughters throw stopped working afetr 18 months. However with their 2 year guarantee they replaced it for me and repaid the postage to send it back to them. Very pleased with the replacement and the service.

I ordered two heated throws from Dreamland. The first one arrived and it was clearly not new. There were no tags on it and it was opened. I had no response from Dreamland either by emails or phone the second one. I cancelled the delivery before it was sent out and it was still sent out. I called them to arrange for return and again no response from emails or phone calls.

Dreamland Statement: "We believe that warmth is what makes the world go round. It means comfort, wellbeing, and belonging all at once."

Shame they don't believe in Customer Service! I bought a Dreamland throw via Argos which wouldn't power on. Argos told me to phone Dreamland and said their lines were open 8AM to 8PM so I did.

On phoning I got through to a recorded message which said "No support agents are currently available to take your call. Please call back later” and with that they terminate the call. They can't be bothered to announce / confirm their company name, nor to confirm their working hours and they simply terminate the call and with that you have no idea whether they're simply busy (and understaffed) or closed.

As this was only about 6PM I called again and again (11 times in total thinking they were simply busy) but then I realised they were closed. They don't say what time they open. This is an APPAULING way to 'run' a support desk. Finally I sent an email detailing the issue with the faulty throw and the 'Customer Careless' phone issues but they chose to totally ignore phone issue - twice in fact with my communication with them.

I often think that Customer Care has gone down the pan in the UK and it seems like Dreamland are leading the way with shabby, don't care service.

I got a refund from Argos as I don't want to deal with Dreamland again.

I had my Warming Throw cable and control unit not working within a year. And I sent a email to the customer care and asking for help. They replied me the next day and very clear about what should I do. Great help. Great service.

Great product, quiet, effective and love the integrated digital timer. It’s also a very stylish looking product so not ugly to look at. It’s heat is stronger than expected as was doubtful at first due to its size but was pleasantly surprised that it can heat up a double bedroom and quite quickly too. Yet to use the fan option but have no doubt that it’ll work fine. Only thing I’d suggest for improvement is to allow the led light on the timer to turn off on its own after it’s not been reset. Other than than it’s perfect

Prompt delivery and secure packaging. Material is luxuriously soft. Highest heat setting is more than warm enough and the timer function is useful. Exactly what I was looking for as someone who is frequently cold. Will definitely help to reduce heating bill this winter.

Delivery and products excellent. Will use them again.

Warms up in a few minutes and is an purchase