DreamLease Vehicle Leasing Specialists Reviews 557

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making the entire process smooth and easy. People frequently highlight the exceptional customer service, noting quick response times and a clear, straightforward user experience. However, some people mentioned dissatisfaction with the service, citing issues like unreturned calls, unfulfilled promises for quotes, and a lack of communication after initial inquiries. A few other people also felt that they were left without a vehicle for weeks due to unresponsive salespeople.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness, efficiency,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the speed, efficiency,... See more

Customer service

Customers generally report positive experiences with customer service, highlighting exceptional support and... See more

Response time

Consumers generally praise the promptness and efficiency of the response times. Many reviewers highlight... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dealt with Charne Headech After registering my interest she contacted me and when I didn't reply after a few days, sent me a follow up email to make me aware that the lease was time sensitive.... See more

Rated 5 out of 5 stars

The whole process of leasing my new car was really impressive. I'm used, unfortunately, to receiving Luke warm service but this was truly first rate. Martin Wisby, who dealt with me was professional... See more

Rated 5 out of 5 stars

Martin at DreamLease was very helpful. We placed our enquiry to order Friday evening and were called back Saturday morning by Martin. The process was seamless as he went through the electronic forms... See more

Rated 5 out of 5 stars

I’m so pleased to have come across DreamLease and to have dealt with Martin Wisby. He made the whole process of leasing a new car incredibly easy and went above and beyond to answer all of my que... See more


Company details

  1. Leasing Service
  2. Car Leasing Service

Written by the company

DreamLease Vehicle Leasing Specialists are here to turn your dreams into reality. With a combined experience of over 30 years in the leasing and motoring industry, our independent, family run business are here to assist you in finding your perfect new vehicle. We deal in all aspects of Car Leasing and Vehicle Contract Hire to suit the Individual, Business Lease customer or even the Large Fleet customer. Together with the most competitive prices in the UK and unrivalled personal customer service, you could be leasing the car you have always dreamed of, sooner than you can imagine… Our expertise range from Business Contract Hire to Personal Contract Hire and extend to Finance Lease, Outright purchase, Flexible Lease and Short Term Hire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

557 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great communication and effortless process

I requested a call back to discuss the options on mileage, and Martin was more than accommodating when he called the following day. We discussed what I was looking for in a car and he helped calm my fears about having an electric vehicle on a personal lease. Upon accepting the quote Martin called back immediately to run through the application which was approved instantly. Really easy and seamless process which I didn’t think was going to be the case. Would definitely use again and will point people in their direction if asked.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

This was my 1st time leasing a vehicle…

This was my 1st time leasing a vehicle and Skye from Dreamlease was awesome to deal with, explained the process, kept me informed and made it simple. Everything was transparent and straightforward. I can highly recommend dealing with Dreamlease and their team.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE!!!

BEWARE!!!! Leased a brand new e-c3 aircross from DreamLease and the car arrives missing advertised features. The car WILL NOT allow remote climate control or charge scheduling. Dreamlease and Leasys are now ignoring my emails and calls. I have had no choice to escalate to the financial ombudsman. Do not use this DreamLease or Leasys if you value customer service!

March 13, 2026
Unprompted review
DreamLease Vehicle Leasing Specialists logo

Reply from DreamLease Vehicle Leasing Specialists

We are sorry to hear that you remain dissatisfied with the situation and fully appreciate how frustrating this experience has been for you.

We would like to clarify that vehicle specifications and advertised features are supplied directly by the manufacturer, and unfortunately, we do not have control over the advertised functionality or what is included on individual vehicles. However, we completely understand the concerns you have raised regarding the remote climate control and charge scheduling features and can confirm that Leasys are actively investigating this matter and have remained in contact with you, most recently yesterday. While the agreement and final resolution sit with Leasys, we will continue to stay closely involved and are actively supporting discussions to help facilitate a fair and reasonable outcome.

Please be assured that your concerns have not been overlooked, and we appreciate your continued patience whilst this process is ongoing.

Rated 5 out of 5 stars

Really helpful

Jakub Zapala was amazing, very helpful and really took the time to answer an questions i had and to find the best deal

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Firstly a super competitive price, but backed by exceptional customer service

Firstly a super competitive price - now that is always going to be attractive. But the customer service, speed of responses and processing ease and efficency were remarkable. The best experience I have had with privately leasing a car. I dealt with Charne Headech throughout and she could not have been more helpful. Today I decided to contact her to get a delivery update, she was out but her out of office directed me to the correct number and option. The phone was instantly answered by Adrian Archer, who checked the information in seconds. Advised he would contact the dealer and come back to me. He did so within literally 2 minutes, and then advised he would contact the delivery company to ensure there were no issues. Like Charne, friendly, helpful and efficient throughout. A genuinely exceptional customer experience.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Easier than expected!

I dealt with Charne Headech
After registering my interest she contacted me and when I didn't reply after a few days, sent me a follow up email to make me aware that the lease was time sensitive.
Once I had responded she cracked on and we got the deal settled in an afternoon- thus getting the best deal.
Communication was good. It was easy to do via email and speaking to Charne on the phone. The process was easier than expected !
She explained re her role and how the finances worked.
Hoping the car will be as good when it turns up - but all seems to be going well !

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Martin helped with all questions regarding my new car choice. Quick and easy process which was all complete within the day.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Martin was great at guiding me through the whole process, even when there was an unexpected rejection from one company he advised on which car and company to go for which then went seamlessly.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Anoj at…

Excellent service from Anoj at DreamLease. From first contact the process of application to ordering the car was less than a week. Very professional and extremely helpful. Nothing is too much trouble for these guys. This is our first time leasing, after this experience we will be using DreamLease every time.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

I’m a first time lease customer and…

I’m a first time lease customer and Martin at Dreamlease made everything so smooth and simple and answered any questions I had with ease. My new electric car arrived yesterday only 3 weeks after I made initial contact. I would highly recommend Dreamlease!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Dealing with Dreamlease was a pleasurable experience.
I spoke with Charne and she was very helpful and sorted my lease deal without any issues.
She got me a great deal which I’m very pleased with and communicated everything very well as an email or call. The whole process from start to finish was easy and efficient.
Highly recommend Dreamlease, thanks.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Obtaining a new car

The help and patience of the representative Charne Headech made the process smooth and effective. The prompt way that correspondence was dealt with was very responsive and refreshing.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience/agent

Excellent experience (agent, Skye)very professional, communication excellent & car a very good price/package. Second car to be leased through Dreamlease. Thanks.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Everything was very straight forward…

Everything was very straight forward and easy. I dealt with Charne who was very helpful and efficient and always willing to answer any queries. It was lovely to be dealing with only one person which made things very pleasurable

April 28, 2026
Unprompted review

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