Dream Nails Reviews 55

Last time I got shellack, it holded less than a week, but Margarita refused to re-do it or refund the money. After I went to new salon I found out that she was using bad quality base and damaged my nails.

I’m genuinely shocked at how bad my experience was here.

I booked a gel manicure and pedicure, and both were a complete waste of money.

First, the gel manicure was poorly executed — my cuticles were cut to shreds, leaving them dry, sore, scabby and looking two weeks old immediately after the appointment. That is not normal, and it’s not acceptable. It looked messy and felt uncomfortable, now I have scabs round my fingers!

Then the pedicure chipped almost immediately after I left the salon. When I contacted them, instead of taking accountability, they refused to refund and tried to blame me by saying I should have worn open-toed shoes.

It’s the middle of winter. Expecting clients to travel around in open-toed shoes in freezing temperatures is ridiculous — and more importantly, this was never mentioned anywhere in the booking or confirmation details. If your polish can’t survive normal footwear, that’s not a customer problem — that’s a salon problem.

I’ve been to plenty of salons over the years and I’ve never experienced anything like this. Professional salons make sure nails are properly finished and dry before you leave so you can wear normal shoes without ruining the service.

Overall: poor quality, poor execution, and even worse customer service when I raised it.

Save your money and go somewhere that actually delivers professional results and stands by their work.

Rina did my wax and she was amazing!!! She was super friendly, gave a warm and comforting, safe environment. Couldn’t have been better :)

The worst experience ever! Came home to rectify them! Almost brutal in how they treat your nails. Paint work not even either! They are thick. Natural nail paper thin and now hurting!!!

Amazing nails done by Margarita! Love the attention on detail and my nails 💅 look absolutely perfect. 🤩
Highly recommended!

Unorganised, rarely if ever do they provide the service previously discussed on the phone at the time of making an appointment as I’ve lost count of the number of times I’ve turned up and there’s an issue. Vague, flakey and unreliable in terms of providing correct information or returning a call when promised. Despite the very expensive price tag the quality is rarely to match. When something was specifically requested - the staff were awkward and reluctant to please and provide what was asked and payed for. When I’ve complimented one of them on the service I received (overlooking their rudeness) I was responded to so rudely in a patronising and condescending manner despite being a paying customer. Because I’m softly spoken and quiet they treated me like I was stupid. I’ve paid full price at approximately £50 every time and have often walked out with a less than perfect service. Once I was squeezed in with a rushed sloppy service and was still charged £50. When they make mistakes they don’t acknowledge it and are dismissive, rude and condescending. As they have a lot of demand they feel it’s ok to be arrogant and snapped at me countless times but I didn’t let on that I was offended so they continued to speak to me like that. Having made an error by filing my nails down to the quick and unable to provide what I thought I was going in for, they pre booked another appointment having agreed that with me then later sent an email basically saying “go somewhere else” The reason given in their email for this was ‘due to different rotas it is difficult to allocate particular staff - this was after ‘they themselves’ scheduled a future appointment and then retracted it later the same day conveniently at the same time as my having completed the number of stamps on their loyalty card entitling me to a free service the next time I would have gone in. They didn’t explain what they did and assumed I knew - then not taking that into account they would say there was insufficient time to provide what I wanted and then treat me like I was the problem instead of making appointments to allow for flexibility in providing what a customer wants. Whenever I went in there was never enough time but I was always charged full price. In short small minded, unprofessional, grossly overpriced and very rude.

The best manicure and pedicure in my
live👏👏👏
Marharyta is very talented and precise.
I recommend!and thank you so much for today 🙏

i sincerely apologise, this is the wrong dream nails in a completely different country.

your response alone shows your professionalism and once again i apologise for the misunderstanding.

The best nail artist in Denmark!
She works with precision and high quality products! She puts so much effort into making your nails as perfect as possible 🤩
On top of that the manicure lasts for over a month!
Highly recommend!