Dreem Health Sleep Clinic Reviews 

214
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff for being kind, patient, and exceptionally knowledgeable during virtual consultations. People truly appreciate the everyday convenience of completing sleep studies right at home and receiving comprehensive test results quickly. Some reviewers were not happy with communication gaps regarding equipment delivery and experiencing delayed follow-up appointments afterward. A few customers also felt frustrated when dealing with insurance issues or getting support for specific medical needs beyond standard device options. Others noted that certain prescriptions or alternative medical treatments were often difficult to coordinate properly through the service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as knowledgeable, professional,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that the entire process is smooth and... See more

Service

Users describe positive interactions with service, highlighting the convenience of virtual appointments and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that providers are helpful, friendly, and... See more

Product

Clients share ambiguous opinions on product experiences, highlighting mixed results with various sleep... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I signed up via Amazon Health not really thinking much. My wife has complained that I snore. I've tried seeking help but it's difficult finding a sleep study in my area and I often get confused with... See more

Company replied

Rated 5 out of 5 stars

Talking with Mary Beth Willis felt like talking to a well informed friend. She is so kind and knowledgeable. Looking forward to seeing my test results and discussing them with her. Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

I had seen this product advertised on instagram. I was having issues with staying asleep for a month and I couldn’t figure out what the problem was. I signed up, had my consultation and wore the devic... See more

Company replied

Rated 5 out of 5 stars

I left my appointment more educated, more hopeful, and happy to know someone out there understands and can sympathize with where I’m at in life. My telehealth Dr asked me all the right questions, pati... See more

Company replied


Company details

  1. Sleep Clinic

Written by the company

Dreem Health is a 100% virtual sleep clinic designed to make getting a diagnosis and treatment for sleep disorders as easy as possible. Meet with a licensed sleep specialist online, take a home sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most major insurance plans or available for self-pay. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

214 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(214)

198 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks to Jamila Battle for a great big…

Thanks to Jamila Battle for a great big help she has bee to me. She has explained everything to me that I need to know and she was definitely on top of making sure that I was taken good care of, as far as getting my referrals in. I would highly recommend Jamila, she definitely gets the job done. Thank so much. If there is anyone out there that has sleep apnea, I definitely highly recommend Jamila Battle to book an appointment with, and very professional.

December 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Well after talking to Mary I felt very…

Well after talking to Mary I felt very uncomfortable. The questions I was ask to help me get to the issues I am having sleeping. Mary was very professional and great attitude,very pleasant and knowledgeable. I feel great already just talking to her about my issues. I am so glade I have found dreem for help.

December 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Expensive NP visit!

They go through a menu that acts like they are taking your insurance provider and seeing if you are in network, then schedule an appointment as if it will be covered with insurance - right after the visit I got a demand to self pay the full cost of the appointment. They did not respond after multiple attempts and finally when they did they simply stated they are not in network.

I wouldn’t use this again. I also was asked to do a test and thankfully I didn’t complete it because they asked me to do multiple days and each day would have been charged at $199

November 12, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Steve, thank you for sharing this. It sounds incredibly frustrating to expect coverage and then be told something different afterward. We clearly didn’t set the right expectations for you. Our team will reach out to you so we can review the charges and the insurance details with you.

Rated 5 out of 5 stars

My practitioner was amazing

My practitioner was amazing, explained everything very well.

December 5, 2025
Unprompted review
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Reply from Dreem Health Sleep Clinic

So happy to hear that, Helene! Having someone explain things clearly makes such a difference.
Thanks for sharing this moment with us!

Rated 1 out of 5 stars

Do not trust what they say about insurance covering

They sent my cost estimate for the appointment I had WHILE I was in the appointment saying that they were NOT in network even though when I booked the appointment they stated very clearly that they WERE in network. If you don’t have an extra 600$-700$ DO NOT trust that they actually take your insurance. Because they will tell you after your appointment that they don’t and STILL mail you the study supplies and charge you for them even if you already canceled your appointments and stated you did not want to do the sleep study.

December 1, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

That sounds incredibly frustrating, and we’re sorry you experienced it that way. Insurance coverage can be confusing, and we clearly didn’t set the right expectations for you. No one should feel surprised by costs or unsure about next steps. Our team will reach out to you directly to go over what happened and see how we can help.

Rated 5 out of 5 stars

Jamila Battle

Jamila Battle is the best there is! She went above and beyond to help me get my sleep machine. I’ve never had a Dr. care as much as she does!

December 4, 2025
Unprompted review
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Reply from Dreem Health Sleep Clinic

This brought a smile to our whole team. Jamila really does go above and beyond, and we’re so glad you felt that.

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Rated 5 out of 5 stars

Very good going over everything

Very good going over everything

December 4, 2025
Unprompted review
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Reply from Dreem Health Sleep Clinic

Thanks so much, Larry! Glad to hear everything was clear and easy to go through together. We love hearing that the process felt smooth.

Rated 5 out of 5 stars

This was fascinating and worth every…

This was fascinating and worth every cent! Super easy to do and access and Nikkie was amazing stepping me through the results.

November 17, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Thank you! So glad you found the whole experience fascinating and easy to access. Nikkie will be thrilled to hear your shoutout.

Rated 5 out of 5 stars

Exceptionally helpful at ALL stages

It took only 22 days from the first time I heard about them and booked my appointment to get tested, having my practitioner and mask appointments, and receiving the cPAP machine!! Every other things with them were as exceptional as their timing!

November 25, 2025
Unprompted review
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Reply from Dreem Health Sleep Clinic

Rooh, this means so much. Getting from first contact to CPAP in 22 days is exactly the kind of efficiency we work for. Thank you for sharing your experience.

Rated 5 out of 5 stars

Don't be scared of a sleep study with Dreem Health Sleep Clinic

The whole process was easy (although getting the result was not) and I felt a lot of trust in Erin - she was patient and helped me to understand the data collection process and the results.

November 17, 2025
Unprompted review
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Reply from Dreem Health Sleep Clinic

Deborah, thank you! Love hearing that Erin helped the process feel calm and easy, even when the results part felt daunting. We’re so glad you felt supported.

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Rated 1 out of 5 stars

The vendor you sent me to provide the…

The vendor you sent me to provide the CPAP as been dragging their feet for three weeks now. I’m very disappointed. I still need to find someone to provide me with the supplies to keep my sleep apnea going.

November 12, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Kirk, thank you for sharing this. Delays like the one you experienced are incredibly frustrating, especially when you’re waiting on something as important as CPAP supplies. In some states, these orders are handled by external DME partners, so their timelines aren’t always something we can control, but we never want you to feel unsupported along the way. We’ll make sure this feedback is passed along to the vendor.

Rated 5 out of 5 stars

Very simple to follow directions and…

Very simple to follow directions and instructions. The app and communication is user friendly.

November 13, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Duke, appreciate you sharing this. Love hearing the app and instructions made everything feel straightforward.

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