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Dressly Reviews 

9,213
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 7,497 reviews, reviewers had a great experience with this company. Customers frequently share that the support team is exceptionally helpful, friendly, responsive, and quick to resolve any account questions or concerns. Consumers genuinely enjoy the platform as a fantastic tool to discover new styles, learn about flattering colors, and find cute comfortable outfits easily. However, some customers also noted that the subscription and sign-up process can sometimes feel a bit confusing or overly complicated to navigate. A few reviewers additionally mentioned that the suggested clothing options were heavily geared toward shops based in the United States or lacked personalized tailoring features.

What people talk about most

User experience

Customers had positive experiences with user_experience, finding the application easy to navigate, fun, and... See more

Product

People report ambiguous experiences with product features and styling. On one hand, many reviewers praise the... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as very understanding,... See more

Response time

Clients share positive opinions on response time, highlighting prompt and efficient communication. Consumers... See more

Subscription

Reviewers mention ambiguous feedback about subscription, noting that it is not worth the cost and features... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi, Been reviewing your suggestions. I mentioned I don’t like to emphasize my arms- seems most or many have short or sleeveless tops. Also, need suggestions for ‘older girls’, I’m 80!

Company replied

Rated 4 out of 5 stars

This whole process is set up great . I was never given the opportunity to state my current size of clothing so I’m not sure how this is gonna go.

Company replied

Rated 4 out of 5 stars

Although I never used the dressing and outfit choosing, I was very well treated when I canceled subscription. They responded within an hour and got it done. In addition they were very courteous and pr... See more

Company replied

Rated 5 out of 5 stars

I was a little bit upset not been able to see my outfit recommendations. As soon as I wrote my first email, the response was in a very short time. They gave me the attention and help with patient, no... See more

Company replied


Company details

  1. Stylist

Written by the company

Dressly is an AI personal shopping app that helps you buy clothes that fit. The app includes AI Body Scanner to understand your shape and AI Color Analysis to find colors that work for you. The Try On feature lets you see exactly how items look on your body before you buy — so you know the fit is right. You can also mix and match pieces with the AI Outfit Scanner, build capsules of clothes that coordinate, and keep everything organized in your Digital Wardrobe. The AI Assistant helps you navigate options along the way. Read Dressly reviews to see why people use it.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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Asks customers to review

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Replied to 99% of negative reviews

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4.2

All reviews

(9,213)

8,640 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

surprised at my color of true spring

appreciated learning about my colors. Had no idea. I usually like different colors on me. this took me by surprise

August 11, 2026
Dressly logo

Reply from Dressly

Dear Alex,

Thank you so much for your lovely feedback. We’re delighted to hear that discovering your colors was such a surprise, and that Dressly helped you see which shades suit you best.

It means a lot to know the experience felt both helpful and eye-opening.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

Everything is good

August 11, 2026
Dressly logo

Reply from Dressly

Dear CARMEN,

Thank you for your kind words. We’re delighted to hear that everything is good and truly appreciate you taking the time to share your feedback.

Warm regards,
Dressly Team

Rated 4 out of 5 stars

It's not the capsule

It is great to help you with style

August 11, 2026
Dressly logo

Reply from Dressly

Dear Christina,

Thank you so much for your lovely feedback. We’re delighted to hear that Dressly is helping you with your style.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

Easy to use.

August 11, 2026
Dressly logo

Reply from Dressly

Dear Julia,

Thank you for your lovely feedback. We’re so pleased to hear you found Dressly easy to use.

It means a lot to us to know the experience felt simple and smooth.

Kind regards,
Dressly Team

Rated 3 out of 5 stars

I like to see all the outfits

I like to see all the outfits. It is more involved than I would like. It seems to be made more difficult than it needs to be??? But what do I know. I did learn some things that I am grateful for.

August 11, 2026
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Reply from Dressly

Dear Rebecca,

Thank you for sharing such thoughtful feedback. We’re glad to hear that you still learned some helpful things from Dressly, even though the experience felt more complicated and involved than you expected. We understand how important it is for the app to feel simple and easy to navigate, and we’ll keep your feedback in mind as we improve.

Kind regards,
Dressly Team

Rated 1 out of 5 stars

Beware!!

Beware!!! This company is a scam! They take you money and when you cancel within the timeframe to cancel they don’t give you your money back!

April 1, 2026
Unprompted review
Dressly logo

Reply from Dressly

Dear Tyran,

We’re truly sorry to hear about your experience and understand how upsetting it must be to feel that your refund request wasn’t handled as expected.

Dressly is a legitimate digital styling service, and we take all customer concerns very seriously. Our Support Team has already contacted you regarding your refund, and we’re currently waiting for your response so we can help resolve this for you.

Kind regards,
Dressly Team

Rated 5 out of 5 stars

No clothes yet

No clothes yet, but the process is fun

August 11, 2026
Dressly logo

Reply from Dressly

Dear Tammie Schmid-Thompson,

Thank you for your lovely feedback. We’re so glad to hear the process has been fun, even before your clothes arrive.

We truly appreciate you taking the time to share this with us.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

I’m loving this app so far

I’m loving this app so far

August 11, 2026
Dressly logo

Reply from Dressly

Dear Shy,

Thank you so much for your lovely feedback. We’re delighted to hear you’re loving the app so far.

It means a lot to us to know Dressly is making a positive impression.

Kind regards,
Dressly Team

Rated 5 out of 5 stars

Simple and fun

August 11, 2026
Dressly logo

Reply from Dressly

Dear Cindy,

Thank you for your lovely feedback. We’re so glad to hear Dressly feels simple and fun to use.

It means a lot to know you’re enjoying the experience.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

Love being able to virtually try on…

Love being able to virtually try on items.

August 11, 2026
Dressly logo

Reply from Dressly

Dear Brenda,

Thank you so much for your lovely feedback. We’re delighted to hear that you enjoy being able to virtually try on items with Dressly.

It’s wonderful to know this feature is making your experience feel more enjoyable and helpful.

Warm regards,
Dressly Team

Rated 5 out of 5 stars

Very good, I like it

Very good i like it helpful

August 11, 2026
Dressly logo

Reply from Dressly

Dear Naroa,

Thank you so much for your lovely feedback. We’re delighted to hear that you find Dressly helpful and that you like it.

Warm regards,
Dressly Team

Rated 1 out of 5 stars

Refund nightmare

Firstly you have to pay before you see your picked items. The items they picked for me were definitely not my type of clothing. I knew immediately that it was not the right app for me and cancelled within an hour of uploading the app. The customer service was fine and cancelled my subscription. THEN I tried to get a refund. It was dreadful and somewhat upsetting. I can honestly say I have never complained in my life about anything I just put up and shut up. I was made to feel stupid by not understanding the refund policy. I had deleted the app the same day I uploaded it so had no information. I was sent 8 emails asking for my opinion of the site and replied to them all asking for a refund. In the end I told them I was contacting Trading standards and all of a sudden I received my refund. This is a good idea for lots of people, but you should be able to see the outfits before you part with your money.

August 7, 2026
Unprompted review
Dressly logo

Reply from Dressly

Dear Sian,

Thank you for sharing your detailed feedback with us.

We are genuinely sorry for the frustration and stress you experienced while attempting to process your refund. Ensuring a transparent and respectful service is very important to us, and we apologize if our communications or policy explanations made you feel unheard or uncomfortable.

We are glad to know our support team ultimately issued your full refund, but we take your notes regarding our checkout flow and refund process seriously. Your feedback about previewing styling recommendations prior to purchase has been shared directly with our product team as we work to improve the experience.

Thank you again for your patience and for helping us do better. We wish you all the best!

Kind regards,
Dressly Team

Rated 3 out of 5 stars

Im still s little uncertain about the…

Im still s little uncertain about the process.
Hopefully, experience using the app over time will help.
The confusing part for me was pressing the hearts at the bottomnof each outfit. I didn't realise that tjis meantna purchase. I believed that it wss simply a selection process that I could go through at the end before making a final decision then a purchase.

August 11, 2026
Dressly logo

Reply from Dressly

Dear Pauline,

Thank you for sharing your thoughts with us! We completely understand how that could be confusing when first using the app.

We would like to reassure you that tapping the heart icon does NOT automatically make a purchase. Tapping the heart simply saves or "favorites" an outfit to your collection, exactly as you thought! This allows you to browse, compare, and review your top choices before making any intentional purchasing decisions later.

We are continuously working to make our interface as clear and intuitive as possible. If you ever have questions or need assistance navigating the app, please feel free to reach out to our support team—we are always happy to help!

Best regards,
Dressly Team

Rated 5 out of 5 stars

I am still working on it so far it…

I am still working on it so far it looks good i will give a detailed review after i have verified

August 11, 2026
Dressly logo

Reply from Dressly

Dear clara a,

Thank you for taking the time to share your first impression. We’re glad to hear Dressly looks good so far, and we appreciate you giving it a closer look.

We’ll be here whenever you’re ready to share your detailed thoughts.

Kind regards,
Dressly Team

Rated 4 out of 5 stars

New to this so far it seems like something worthwhile

Just got app haven’t had time to really see how this is gonna work

August 11, 2026
Dressly logo

Reply from Dressly

Dear Lisa,

Thank you for taking the time to share your first impression. We understand it can take a little time to explore how an app fits into your routine.

We hope Dressly proves helpful as you spend more time with it, and we’d be delighted to hear your thoughts again in the future.

Kind regards,
Dressly Team

Rated 5 out of 5 stars

Very nice people

Very nice people

August 11, 2026
Dressly logo

Reply from Dressly

Dear Wanda,

Thank you so much for your kind words. We’re delighted to hear you found our team very nice.

Warm regards,
Dressly Team

Rated 3 out of 5 stars

Would like to be able to click yes to…

Would like to be able to click yes to an outfit and have the options to pick one or all four and have it automatically ordered for me

August 10, 2026
Dressly logo

Reply from Dressly

Dear Heart,

Thank you for sharing your feedback and feature request!

Directly ordering full 4-piece outfits with a single click would be incredibly convenient. While our app currently provides direct links to shop each item individually, we are actively taking note of feature requests like yours as we work on future app updates.

If you have any other ideas or questions, please feel free to email us at help@dressly.world.

Best regards,
Dressly Team

Rated 2 out of 5 stars

The enrollment in app is poorly set up…

The enrollment in app is poorly set up and prompts add o purchases to the original enrollment that are poorly described and appear to have to be clicked on in order to proceed as the option to Skip is very small. The app also would not allow me to cancel subscription. Buyer beware you may pay $$$ for AI fashion info in pdf format that you didn't want or need. On the upside, customer service was prompt in responding to inquiries and cancel my subscription. I just feel it was a huge waste of money

August 10, 2026
Unprompted review
Dressly logo

Reply from Dressly

Dear Vicki,

Thank you for taking the time to share such detailed feedback.

While we are glad to hear that our customer service team was quick to assist you with your cancellation, we are truly sorry that the onboarding flow felt misleading. We strive to make all optional add-ons, pricing details, and navigation buttons, including skip options, as clear and transparent as possible.

We take your comments about the layout and add-ons very seriously. We are already working with our product team to refine the design to prevent any confusion for future users.

If there is anything else we can do to make things right for you, please don't hesitate to reach out to us at help@dressly.world.

Kind regards,
Dressly Team

Rated 5 out of 5 stars

All the questions

All the questions

August 10, 2026
Dressly logo

Reply from Dressly

Dear Lori,

Thank you for your review. We’re glad you took the time to go through all the questions.

We hope Dressly continues to feel helpful and easy to use.

Kind regards,
Dressly Team

Rated 5 out of 5 stars

I looked at Dressly several weeks ago

I looked at Dressly several weeks ago, then panicked and pulled out. I'm willing to see what is what now, and stick around

August 10, 2026
Dressly logo

Reply from Dressly

Dear Donna,

Thank you for your thoughtful note. We appreciate you taking another look at Dressly, and we’re glad you’re open to exploring it again.

We hope your experience feels clear and enjoyable as you spend more time with it.

Kind regards,
Dressly Team

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