Dr Frank's Weight Loss Clinic Reviews 3,703

I placed an order two weeks ago and have not received any updates. I have emailed several times to ask about the status of my order and when it will be delivered, but I have not received any response.

There is also no phone number available to contact customer service. Essentially, you place an order, pay the money, and then hear nothing for over two weeks.

Needless to say, I do not recommend this company and will not be ordering from them again, especially given the lack of accessible customer support.
By the way, try calling their phone number before placing an order, it’s currently out of service.
My order number ; # 103190
The order was placed on 9th April. It has now been more than two weeks, and I have neither received my order nor a refund. This appears to be a scam, please be aware.

I’ve sent two emails and heard nothing I’ve payed for my order was excepted and I’ve not received my order as yet was wondering were it is please didn’t experience this with u before #102522 were is my order plz

Very disappointing experience. I placed my order 12 days ago and still haven’t received it. I’ve sent multiple emails, but no one has responded or even apologized. This level of customer service is unacceptable. I will not be ordering from them again and do not recommend anyone to deal with them.

DO NOT USE THIS COMPANY for your weight loss pens. They send you the first injection incredibly promptly which makes you trust them. After that, they don’t care because they’ve hooked you into a subscription. I am still waiting for my second pen 15 days after I was supposed to administer it. I’ve lost all the progress I made in my first month. The have been ignoring my emails for the past two weeks, and when I phone them, it ALWAYS says the line is currently unavailable. They have taken my money and sent me nothing, they need to be shut down! Please don’t ignore the negative reviews like I did, don’t lose your money.

It's was easy but found to get a good price for my next dose

I CANCELLED MY ORDER WITH THEM BECAUSE THEY LIED AND DID NOT DELIVER ON TIME AND TWO WEEKS LATER THEY HAVE STILL NOT ISSUED A REFUND BUT SAID IT WOULD TAKE ANOTHER 10 DAYS.
DO NOT ORDER FROM THIS COMPANY AS THEY ARE LIARS.

Dr Frank’s Weight Loss Clinic is absolutely fantastic. They have been looking after me and my journey for quite a while now and the service has been excellent. The nurses are really caring and the system is impeccable. I truly put my health in their hands every time and is with only them that I would or continue my journey

Ghosting. No reply to emails. Frustrating company. Can’t even log on to emails anymore or social media links. Phone number announces not taking calls. 3 prescriptions. One ok. One didn’t arrive. Had to book an apmnt to speak to someone. 3rd one again hasn’t replied but they have taken the money. Now to book an apmnt it’s £30!!! Absolutely shocking company. Do not use. You will regret it. We re now contacting PayPal to get money back for undelivered item

Ordered 9th April, chased on 14th and received standard fobbing off email, have since sent 2 more emails and not had any response. Order number is 103168 if you'd like to avoid a chargeback. I had such high hopes but I won't be back!

Ordered repeat prescription, paid on 8th April. Medication has still not been dispatched. Phone line has been currently unavailable for over a week. Sent 6 emails without even an acknowledgement. Avoid completely

Paid over £1,200 for a 6 month prepaid plan first one came great 2nd received after lots of e mails some ignored 3rd pen I had e-mail 12/04 with approval now a week late with no dose no pen!! No response after 8 e mails to enquires so e mailed accounts@howellmedicalgroup which is where your money is paid still no response! So currently £800 out of pocket and weight loss journey messed up by this heartless company DO NOT TOUCH!

Awful experience in the end. Emails ignored, phone calls not answered. Went without my prescription for 5 weeks the first time. Second time was 4 weeks. Because of the lack of ability to get a response or speak to anyone I think they want you to pay £30 to have a consultation with a nurse if you want to speak to anyone.
I have now moved to Pharmulous and the experience could not be any different. Professional, calls that are answered prescriptions quickly sent.
Do not use Dr Frank’s, it will be an expensive mistake.

This was great to begin with. Currently waiting for a delivery from 7th April. Emailed about 20 times with no response. Am having to now raise a refund through the bank. The phone lines are not active either.

This is an amazing no words to explain how this weight loss journey built my confidence changing my appearance my lifestyle and most of anything I have more patience with my family my friends my colleagues. I can’t thank enough to Dr Frank❤️❤️🙏🙏

First of all I got a 40% discount on my mounjaro so I can continue with my treatment it really helps, fast delivery,easy to order.
I recommend Dr Franks 100%

Fast and prompt

Worst company I have ever dealt with. Placed order 11 days ago. Been chasing to only get one email last Thursday stating it’s getting ready to be dispatched. Pen still hasn’t been dispatched it’s still preparing my order. I have contacted them yet again with no reply. I’m taking it further now ombudsman and to my bank. Requested a full refund. Would not recommend this company.

My experience with Dr. Frank was very positive. From the first consultation, I found him to be professional, genuine, and honest. He is not one of those surgeons who is simply focused on business, he gives sincere, trustworthy advice and realistic expectations.

After my consultation, I truly felt I was in safe hands and knew he was the right surgeon for me.

He also performed earlobe surgery for me, and I am extremely impressed with the results. I can’t even see a scar!

Great doctor and great results! I highly recommend him.

I can’t rate Dr Franks highly enough .
Quick at reviewing prescriptions and getting back to you quickly and sending product out .
Not like other companies I’ve used in the past .
Thankyou Dr Frank would highly recommend